Game is unplayable, I request a refund.

[Catwho]

The server limitations exist because once you hit a critical mass of people in an area, the performance of the game nosedives. On Friday, when I first entered the Sea of Clouds, my FPS dropped down considerably and people experienced crashes because there were a thousand characters hovering around the aetheryte. They already increased the concurrent login capacity shortly after 2.0 launch, putting most servers around 8000 characters online together maximum.

That said, the login issues over the weekend were part server capacity, part lobby server capacity. The lobby servers have to juggle the queues for all the actual game servers, and the queues for Balmung and Gilgamesh overwhelmed it. If anything, the lobby servers need to be re-jiggered to handle the loads better, or we need a third data center (e.g. lobby server + server cluster) in NA to split Balmung and Gilgamesh apart. (Primal's lobby server is also straining under the load, but it's not buckling like Aether did.)

[Hyrist]

Balmung is at critical mass.

That does not mean the game is unplayable. What you need is not a Refund TC, what you need is a free transfer off Balmung - something Balmung as a whole needs with the accompanying hard lock from new characters on the server until the congestion on the server itself dies down.

No new players, no transfers, and a free ticket to greener pastures. Balmung can get unlocked again once people start congregating elsewhere.

[Tuathaa]

The op never really said what kind of issue he was having. Could be que could be 5006/2002 we will never know. Much easier to troll the forums instead of asking for help I suppose.
If it's que time just switch servers. They say you can play on the network but they do not guarantee the data center of your choice. So good luck on the refund.

[Estheim]

I love seeing people saying "buy better servers" as if they know what they're talking about. If it was that simple then it would have been done by now as Square Enix don't like the problems as much as you guys don't like them. Even some of the biggest mmorpgs going right now have server load issues and they make considerably more money, just to put that into perspective.

[Ryamatsu]

Balmung is at critical mass.

That does not mean the game is unplayable. What you need is not a Refund TC, what you need is a free transfer off Balmung - something Balmung as a whole needs with the accompanying hard lock from new characters on the server until the congestion on the server itself dies down.

No new players, no transfers, and a free ticket to greener pastures. Balmung can get unlocked again once people start congregating elsewhere.

My FC on Balmung all agreed we'd like to change servers but we have a M size house in like WARD 2 we bought early on. I wish there was a way SE would allow FC's to transfer. The way the game is designed right now it's just too punishing to leave.

[Jacosta]

Umm, well... You should have seen how bad it was at the 2.0 launch O.O This is actually pretty tame compared to that time. You think you want a refund now? You'd be going to SE offices with an AK-47 if you'd bought the game back then. Things could be a lot worse, is all I'm saying.

[Taban]

I'm just curious how the OP managed to get weaver up to level 26 without ever logging on

[ChillbroSwaggins]

I'm just curious how the OP managed to get weaver up to level 26 without ever logging on

Without being able to log in at all during such hardship of course. Some might argue that it was an early Christmas miracle.

Seriously though. This obviously must be OP's first MMO. Because one does not expect to get a whole lot done in the first week in the launch of a major MMO. Despite the fact that this has been hands down the best launch I have ever been a part of. A little shaky at first, but it really smoothed out.

[EvelynE]

requested refund through Square Enix support twice. never get any reply..

so what is going on?

[thunderbreak]

I read your post and can't figure out what problems you are running into.