The Mac OS X Client's absymal performance is a joke.

[Aginsur]

I bought the Mac client for the same reason as Askel24 did. Although I can still play on PS4, this is just extremely disappointing. With a fps of 12 it's just impossible to play any kind of decent content.

[Reih]

I'm also very disappointed in the way the OS X client performs on my rMBP (early 2015). I was able to get above 20 frames per second when I had the my resolution set to 1152x720. Charging for a wrapper that can be done by anyone to get this kind of performance is not tolerable. The game is clearly not optimized properly. 60 USD for a half done job is not fair for the Mac user. Transgaming's technology is just a Wine wrapper with fancy wording.
The OSX version still lacks proper documentation and information for the user. Keeping customers in the dark is not the way to go.

With all the experience SquareEnix has, you would think that this kind of customer treatment wouldn't happen. Even from SquareEnix's point of view I would question Transgaming's porting to OSX. From our perspective it took a while to make this port and yet you get the same performance as using open source solutions like Wineskin. Getting the same experience with Wineskin (setting it up for a couple of hours in one afternoon) took me a few clicks and some downloading time.

What's worse is that with this price we don't get even Collector's Edition of Heavensward. We just get a copy + paste version of FFXIV's Windows Version in a wrapper.

I hope SquareEnix can settle this down in the long run or give us a clear way on how to get our money back. Also, question Transgaming's work, because it really is embarassing.

[Vvardenmarrn]

Still no response from SE either. Pretty clear people are very unhappy with what they have spent their money on here... you would think some form ofresponse recognizing that something is wrong would be issued.

[AvathAlThor]

I bought the Mac Client to migrate away from PS4, and had exactly the same issues last night. Setting various screen resolutions just caused a horrific strobe effect on my Retina MBP, and I couldn't muster a frame rate about about 15fps last night. Throw in a couple of crashes as well, and all in all it was a disaster.

I played around with the graphics settings as much as I could without it crashing and couldn't make it any better.

I don't see any means by which this was ever tested. You can't have issues like that, this consistently, on day 1 and have never seen them before. Especially on a platform where the hardware versions and OS's are so locked down and stable.

[Ouria]

Can hardly expect us to gather information when there have been none. It is not like there has been a beta or even a benchmark, only thing we had was basically a release date.

[Titor]

Something something wait a few days says the guy already DRK level 58+
Seriously, if you are not going to help the Mac problem, stop yelling at Mac users. SE sold a product and it should work as well as the other products. It is running worse than ps3. It is not an issue with Mac hardware or Mac OS. These machines than wow and league just fine in Mac, and run ff fine in boot camp.

[ArkhamNative]

This is terrible news. I don't play many action games but the Borderlands series worked great, cross-platform multi-player with voice chat, even on my nearly 6-years-old iMac. It was using Transgaming's Cider conversion as well.

I know that MMO graphics demands can be more intense, but any customer should expect decent performance, regardless of platform, on decent hardware. On newer Macs I expected the game to do 40fps+, not frame rates in the teens walking alone through a stream on "Laptop (low)" settings. I completely don't understand how SE even released it performing that poorly. I was hoping SE could somehow leverage their engine's OpenGL (-ish?) support used in the Playstation version to get nearer-to-native performance on Macs, but even using the DirectX conversion in Cider shouldn't slow down performance this much. It seems like a problem SE should be able to fix.

I was ready to recommend Heavensward to Mac-only friends, but I'm really glad I held off on the "Recruit a Friend" invites. C'mon, SE. Fix this. Kudasai.

[jellosnake]

Overall, the application actually runs fairly well for me. I've got some minor gripes, like sound quality, but the game sits around 30 fps overall, and dips down to 20 when I'm in a fate in the new zones. I have everything running on the Laptop (low) settings as well. Have you tried closing all other applications before you run it and tuning the settings low?

It may not look pretty in the end, but getting it playable was my goal.

[Delily]

I'm wondering if SE is waiting for Metal on OSX to go live before releasing a native client. Luminous Tools doesn't currently target OpenGL as I had thought, but given the amount of games on iOS, I think it's reasonable to expect them to have experience with Metal. Maybe the Transgaming wrapper is just a stop gap until Metal support is complete?

[Kyan]

Has anyone who has put in a ticket/refund been responded to? I think I might go down that avenue myself...