In 1.0, you used to put out these wonderful surveys that collected user feedback, which is largely what contributed to A Realm Reborn becoming as successful as it has been ( and even helped 1.0 become a game that people enjoyed by the time we hit 1.23b). You have gotten cocky again. You need to go back to regular surveys of your community. For example, why can't we have a special 'home' instance? If your servers really cannot deal with creating a neighborhood of houses, make a private instance, ala the FC personal room. There's no reason we can't have our own private plot that is separate from the neighborhood. FFXI does this now with Mog Gardens, a wide area that is instanced for the user.

Neighborhoods would be preferable of course, but if you can't give us personal housing neighborhoods, why not an instanced one just for ourselves? You seem to be prioritizing this neighborhood feature, but maybe people don't really care about that. Maybe they just want the house.