Quote Originally Posted by Tommi View Post
Wow, that DID work! I can't believe it was a browser issue...

That makes my issue that much worse as this customer service representative said it was impossible...
The customer service person didn't understand your issue. If I get someone who isn't communicating well I'll just call back and explain my issue again to someone else and see if they'll help resolve it. I've never dealt with SE but that's been my experience with other support centers.