90k and super lag

[Angelfantasy]

they should report the server issues or do something about this with the provider the servers is with

[Raist]

unless it's a peering issue between Ormuco and the Tier1 Network providers (TATA, Level3, Cogent, etc.), there really isn't anything that SE can do about it because it would be either on your ISP's peering exchange, or something internal with that Tier1's network. Either way, your ISP can and should work something out because they are the ones that entered into an agreement with that Tier1 to gain access to the "cloud" that is the internet.

If it is a peering issue between your ISP and the Tier1, they either need to work out a better connection (typically, their current connection is overly congested and dropping packets) or they need to switch you guys over to another Tier1 provider. If it is internal to the Tier1 provider's network, then the ISP needs to lean on them to address their issues as it is impacting the quality of service they have agreed to, or your ISP can again switch you to another Tier1 provider.

If it is something that is happening at Ormuco's peering exchange, then it can fall into SE's court to let their ISP know so they may be able to work something out because it is likely that their exchange is getting overly congested. That's about the only scenario where one might expect SE's help with the problem. But, even so... your ISP still has the means to switch you to another Tier1 provider to avoid that overloaded exchange.

So, basically, for your ISP to say there is nothing they can do about it... that's not entirely true. There are multiple Tier1's that connect to Canada that your ISP can switch you to.

[AzakaTonnerre]

Same here on the 90k and lag tonight... I was just doing my mystery map with a few FC mates and I got 90k'd in the middle of the fight... that was 8 minutes ago... they beat the fight (since I never dropped off mumble I got to hear the details). However, the 5 minute timer ended with my still logged in despite me getting 90k'd (3102).

I mean seriously why is my character still in the game for 10+ minutes after I the server stops responding? There goes my daily map. Thanks SE. Please fix this, its been 10 months and its still happens.

Edit: 15 minutes after my 90k then server decided I was no longer in the game and let me back in. Come on...

[Ecks007]

Yeah, it's starting to get really bad. I don't know what the problem is but they need to fix it. The last few days it's been a lot worse than just a small lag spike here or there, now they are accompanied by disconnects seemingly at random.

[Wobble]

Still getting it on our server as well. Doing something simple like riding a mount and seems like I'm moving then 90k, come back and was not where I was when I got 90k. Accepting levequest and can't accept then can't close the menu, wait a few min and it catches up. In a dungeon and everything just freezes then all of a sudden it's in fast forward catching up with the actions that took place while I was frozen and soon after 90k.

Edit: just doing a levequest, froze came back and dead, now I've lost an allowance as well. Come on SE there is no reason we should be having these issues at this point and for as long as it's been going on.

[Xruptor]

If any of you have a PC or play on the PC, follow the instructions here (http://forum.square-enix.com/ffxiv/t...relating-to-it) To get your Servers IP and do a PingPlotter trace. It should tell you if your getting packet loss or not.

If your getting packet loss, chances are it's LEVEL 3 / WATA / IWEB. These routers are in montreal and apparently have lots of issues right now with packet loss.

This is completely out of Square-Enix hands. The only thing they can do is reach out to these companies and have them fix their routers. It doesn't seem to be anything related to the Square-Enix DataCenters for FFXIV. It has to do with how people are being routed to the Montreal server by their ISPs.

[Wobble]

If any of you have a PC or play on the PC, follow the instructions here (http://forum.square-enix.com/ffxiv/t...relating-to-it) To get your Servers IP and do a PingPlotter trace. It should tell you if your getting packet loss or not.

If your getting packet loss, chances are it's LEVEL 3 / WATA / IWEB. These routers are in montreal and apparently have lots of issues right now with packet loss.

This is completely out of Square-Enix hands. The only thing they can do is reach out to these companies and have them fix their routers. It doesn't seem to be anything related to the Square-Enix DataCenters for FFXIV. It has to do with how people are being routed to the Montreal server by their ISPs.

Considering this is happening to people with different ISP's I do believe it's on SE's side. Half my raid all week have had these issues and not always the same people getting the problem, so I find it hard to believe it's not server side.

[Narissa]

I'm not getting the 90k error, but I'm getting strange movement lag.

In instances I am affected the most, my character studders when I run and I can just barely move at all most of the time. My abilities don't seem to be affected as I see no delay and I've seen this happen to others (alot of the time the whole group) so it isn't just me. I feel like a slow turtle-like-penguin, wobbling xD

I move with my mouse and at first I thought that was the problem, but I tested it in many other online games and nothing was wrong, my internet connection is totally fine, actually working really well considering the heat outside atm.

It all started after the patch hit :S

[Xruptor]

Considering this is happening to people with different ISP's I do believe it's on SE's side. Half my raid all week have had these issues and not always the same people getting the problem, so I find it hard to believe it's not server side.

It doesn't matter what ISP you have if they get routed through the same routers LEVEL 3 / TATA / IWEB your going to have 90k and disconnection issues due to packet loss. When you connect to a server it has to travel the internet, the route in which it takes to get there can have faults such as packet loss. This is exactly what is going on. That's out of Square-Enix control. The ISP's need to communicate with these companies to get their hardware fixed or upgraded. I was right in saying that's its really out of Square's hands. They cannot control how customers transverse the internet to their Data Servers. The only thing they can do is possibly have another Data Center outside of Montreal. I'm sure their servers are working just fine and to them there is nothing wrong. Unfortunately, a lot of us are having issues with packet loss due to the fact that their servers are in freaking Montreal. Square really should contact Level 3 / Tata / IWeb and have them fix their router infrastructure to get rid of the packet loss for their customers. However, that would leave us at the mercy of Level 3 / TATA / IWEB to address their own hardware issues for the packet loss.

As an example, if you look at the image below you can see the path that my computer takes to connect to the Adamantoise Server. You'll notice it gets bounced around quite a bit and once it reaches Montreal routers it gets packet loss BEFORE it reaches the Square enix Adamantoise Server.



You can find more details to perform a test of your own here (http://forum.square-enix.com/ffxiv/t...relating-to-it)

[Wobble]

snip

Well I'm not in Canada. This issue has also been going on since the 2.28 update for most. I have been pretty much getting 90k every 10-20 min today alone.

Edit: and I have run ping and speed tests and everything checks out fine for me.