That is part of the reason why I translated the interview (btw, thanks for the comments everyone). It's to demonstrate the challenges of running a game like this. Everybody has their own expectations when it comes to paying for the game they expect to get (and rightfully so). People expect the devs to fix or change something they're not happy about, which is fine in itself. The frustration comes when people expect the devs to do it a specific way.
What players needs to understand is that their "suggested solutions" does not always actually solve the problem (like Saito-san said). Take the b-list problem you mentioned in your post as an example. Could they have added a "block and auto report" feature to the game? Sure they can. But what happens if this is abused and people end up flooding the reporting system with tons of accidental or intentional false reports (because they dislike someone)? The devs will then need to sift through these false alarms to get to the legitimate reports, which wastes valuable time and ultimately probably make it even slower for them to deal with the real gil spammers. On top of that, if they end up banning some of the players named in the false reports, they'll have to deal with grievances from those players too, which is all extra work.
Now, you might say "but I won't abuse the system", but there's no way we can say the same for everyone else (just look at vote kick).
The same could be said for many other issues that people bring up. Everyone who complains about an issue usually say something along the lines of "it's such a simple problem that could be solved easily". And that may very well be true. But a lot of people seems to imagine that when the devs fix something, they do it as one giant mass of programmers and engineers, rolling around squishing bugs. The reality, obviously, is that a lot of times only 1 or 2 person is responsible or able to fix the specific problem that you have. And if this person is only able to deal with 20 bugs a day, then they're going to deal with the ones that are 1. most serious and 2. with the most complete information.
I may be sounding like a white knight, but this is the reality of running a commercial service where resource such as manpower and time is (always) finite. I hoped the interview was able to shed some light on this and ultimately help people become at least somewhat more understanding when their demands and reports are not being responded to the way they hoped. It's not because they don't care, it's because they have a lot more to consider than most people imagine when dealing with these things.



). It's to demonstrate the challenges of running a game like this. Everybody has their own expectations when it comes to paying for the game they expect to get (and rightfully so). People expect the devs to fix or change something they're not happy about, which is fine in itself. The frustration comes when people expect the devs to do it a specific way.
Reply With Quote





