[Petition (yes another)] SE-VPN service for EU players or lowered month cost to play

[Shaone]

On top of this if your connection does simply suffer from high-traffic and instability there is no way that Square Enix can account for this, if you can't access the game correctly it is NOT their responsibility to fix it.

It's not their responsibility, but they are losing business from it. And don't forget there is an ISP at both ends of the connection, and some have better links to the major transit providers than others.

Take any major service, like YouTube, Facebook, Twitter etc. They don't just plug a server into the internet and go "oh well if its slow for some people, never mind". They proactively think about how the content is delivered, where the bottlenecks are, work with transit providers and ISPs to improve routes, and generally do everything they can to make sure the productsusers can access the service as seamlessly as possible.

If my internet connection doesn't suffer from high traffic and instability, but something along the route is going wrong for this particular game then who's responsibility is it? Unfortunately that is impossible to answer, you can't point the finger at any particular entity and go "it's their fault".

It's not SE's legal responsibility for every packet dropped between the players and the servers, and they don't need to do anything (this is very clearly demonstrated by the fact they haven't posted any follows ups or mentioned the issue at all since asking people to post reports with their ISP if they are experiencing lag). It would be nice if they looked into this and gave some updates on their investigation, showed they are monitoring QoS and how their data is being delivered, but that doesn't mean they have to.

I now have a workaround, the game is playable again, SE have said proxies are not a violation of ToS, and I don't mind paying more for an additional service, as it's still far less than I would have to pay in cancellation fees and setup fees to switch ISP (which may or may not have the same problem, no way to tell in advance).

It's a shame some people seem to enjoy mocking the victims so much, from their lag-free high horses.

(edit: Shioban sorry if it seems that last line is aimed at you, it isn't, your post was just a jumping off point to explain my view, it's for the people who claim there is no lag because they don't lag... you know who you are)

[Machazareel]

Why reduce Monthly Cost it is already at 8.50 for non Legacy Player. If you buy the 60 Day TimeCard for 19$ at g2play lol

The Math is strong with this one.

[Nura]

The Math is strong with this one.

Dude it is Dollar not Euro Change it to € and you get 17.XX € and 17 /2 is what ?


ohh wait for it

*clapping with hands

8.50€ -.-*
Welcome in Europe

Seems that my exchange course is wrong 19$ are actually 13 € so I actually pay 13 Euro for 60 Days .. haha best Mistake of my life

[Keoeson]

Take any major service, like YouTube, Facebook, Twitter etc. They don't just plug a server into the internet and go "oh well if its slow for some people, never mind". They proactively think about how the content is delivered, where the bottlenecks are, work with transit providers and ISPs to improve routes, and generally do everything they can to make sure the productsusers can access the service as seamlessly as possible.

You can't compare YouTube to an online game, both have vastly different requirements for the network. What makes this worse is that ISPs have an interest to optimize the network performance for such big services which 99% of people use. If just that works you can still sell cheap internet with the worst network infrastructure and the average consumer won't notice the difference.
What everyone has to realize that placing servers in the EU is not a magic bullet that fixes everything. How a server is connected to the internet is far more important than the physical location. Google can afford to place servers all over the world, but these servers don't have to talk to each other in real time. If SE were to do this, players all over the world couldn't play with each other anymore effectively.
The sad truth is that how a packet travels through the internet involves a lot of politics. A small player like SE can do very little about it.

[Machazareel]

Dude it is Dollar not Euro Change it to € and you get 17.XX € and 17 /2 is what ?


ohh wait for it

*clapping with hands

8.50€ -.-*
Welcome in Europe

Seems that my exchange course is wrong 19$ are actually 13 € so I actually pay 13 Euro for 60 Days .. haha best Mistake of my life

Specifying Euros would have helped, dollars was the only specified currency in the post. But yes, that is indeed a great deal.

[Shioban]

snip

My only beef with this thread is the claim that "Square Enix should pay to make my connection more reliable!" when for the most part people have no issues is ridiculous.

Nothing else really.

[Snitchie]

Will there ever be a european server center is my question... Most likely not.

Just wait until we go all full out in PvP. Then u cant just say learn to dodge b4 skills/spells come out. (ppl dont act in a rotation like Titan HM does) If only EU players are on said server it will be "equal". But this isnt the case. So say on my server Ragnarok[EU] also have US and canadian players. And trust me when I say this, they will have a BIG advantage. And dominate just because their ping is better.
Pvp in mmos like this is very close to FPS games. Try playing Quakelive on an US server from europe. You are playing with a huge handicap..
So yea, call me a whiner. But it is unfair for European players (and many other countries, but i can only talk from my standpoint, and EU players are a huge block of ppl, and in almost every other MMO / game there are EU SERVERS!)

So maybe nothing will be done now, and not that many will shout. But more and more will shout down the road..

[Sfarzoso]

Well I was not aware of the VPN service till I read here. So I ran some test and I'm glad that I can enjoy the game without all the painful lag ! I've gotten Battleping and it's amazing! I can play during traffic hours now.

[Stanice]

Well I was not aware of the VPN service till I read here. So I ran some test and I'm glad that I can enjoy the game without all the painful lag ! I've gotten Battleping and it's amazing! I can play during traffic hours now.

And this right here is the problem. For majority of EU players Battleping is a necessity. Without it I have constant delay and lag spikes, I can still do Titan (cause I know the fight by heart) but not coil. The rest of the game becomes pure annoyance as well. With it, everything is a walk in the park. I'm glad there is a solution out there but why do we have to take this extra step and pay for it? FFXIV is the only mmorpg I'm having this issue and I played many of them.

Sure, let's all defend SE by simply saying it's not their fault (or be downright idiotic and say "deal with it"). It's not, but there are things they can do to help the problem. Instead, they choose to ignore it, like they always do whenever they think it's not worth it. We get official responses to butt size threads but god forbid we get a reply to this.

Edit: I'm really glad some EU players are not having this problem. Now feel free to shut your mouth about it, stay away from related threads and let us look for a solution to our problem.

[Warthain]

there is only one possible fix for this, make EU servers its the only 100% failsafe method, and open transfers there for those european players that wish to play closer to home so they have less than half the ping... is it a big investment by SE? yes it is, will it be worth it? yes, and in many ways, for starters will grant them a better image towards their costumers, attract players that otherwise have skipped the game, also will prevent players from Europe leaving the game because pvp is unplayable.