Really love the game, but your service forced me to quit.

[whilke]

I noticed you *chopepd* out the bit about the letter from Yoshi addressing exactly what you're talking about.

Hard to comprehend I know but SE doesn't use the "standard" way of doing maintenance. I know you don't want to trust me but from playing XI for a number of years, the system will swing heavily in our favor.

Guy, this game has been out for over three months now. There are still major issues that haven't been solved. Botting, teleport hacks, RMT, off GCD instants that go on CD but have no effect (HG/Benediction/etc), buffs that go on cooldown but don't take effect, 300ms server side movement updates, lag issues, etc.

When are these every other day maintenance's going to start swinging heavily into our favor?

[Welsper59]

I wouldn't jump to the conclusion that they are fickle. Maybe you assume the people complaining about this are able to play 15 hours a day, and are just whining that they are sometimes losing 4 of those hours. On the other hand, it could be people who only have a couple of hours to play a couple of times a week. When those couple of times a week get squashed because of the constant game downtime, that person is basically not able to play the game at all. Where is the fickle there? Just sounds like a frustrated customer who wants to play the game he's paying for.

That argument doesn't really help support the notion that they are not fickle. If you choose to look at something being one way for someone else, don't close your perception off to just that one case. If maintenance (which is 100% necessary for server upkeep) change would be ideal for one person, it does not mean it'd be ideal to others when the change would leave them in that same position.

You can't avoid maintenance, thus someone could potentially get the short end of the stick on that. Even if this were, by legendary coincidence, exclusively every single occasion that we've had maintenance. People have to be responsible about their own circumstance and understand that others do NOT have to cater to them. They chose to play an MMORPG... a game that takes time and requires maintenance.

How do you propose SE change their maintenance schedule to get around that? Cater to the western world (which to many people is only the US)? Leave behind the lesser people (folks who are not in the US). It's fine that people complain that the maintenance coincidentally occurs ONLY when they play, as they have a legit reason to quit or be unhappy. But it's one of those things, as I said, where someones going to get the short end of the stick with something inconvenient that is 100% necessary. That's why I say they're fickle... either there's too much going on IRL for them that they likely wouldn't have even stayed, or they're just blind to the fact that the world does not revolve around their own convenience.

[blowfin]

I'm sorry to be the one to tell you, but you seriously fail at reading comprehension. You've failed to understand the issue of this entire thread with every post you've made.

Scheduling a maintenance every two days, even planned, does not help those people who can only play this game a couple of times a week. If that play time falls during one of the many weekly maintenance's then they have every right to be upset that they can't play a game they are paying for.

Someone is having a QQ about maintenance impacting their playtime, it's not much more than that. There have been countless threads on the same topic beating the same dead horse. It's not hard to comprehend. If people can only play a couple of times a week, my advice is to stick it out, because it will improve.

I also understand that they have to fix issues, I also understand that this might cost me playtime. I'd rather they fix them and lose playtime than not have problems fixed. I'm also not particularly bothered about it, or raging at SE, because of the myriad of reasons I've mentioned.

[Alcyon_Densetsu]

Someone is having a QQ about maintenance impacting their playtime, it's not much more than that.

"Someone" may not be alone. "Someone" may have expectations based on other rival games.
Unless you consider the pacific zone to be empty, and ARR to have no competition.

This goes for all apologists out there: I thought you wished for this game to succeed. How can you not see that you're actually advocating that SE manages it detrimentally to its own sake?

[ZohnoReecho]

"Someone" may not be alone. "Someone" may have expectations based on other rival games.
Unless you consider the pacific zone to be empty, and ARR to have no competition.

This goes for all apologists out there: I thought you wished for this game to succeed. How can you not see that you're actually advocating that it acts detrimentally to its own sake?

Stop thinking US onry.
The whole pacific zone could stop playing and the game would keep running.

[Alcyon_Densetsu]

Stop thinking US onry.
The whole pacific zone could stop playing and the game would keep running.

Perhaps. I don't believe so, but for the sake of discussion:
how would that be better for the game?

I fail to understand your logic.
The persons who liked his post may answer to, please enlighten us.

I fail to see how you could claim to love this game, yet at the same time be actually glad that others can't play it.

[Sixmp]

Perhaps. I don't believe so, but for the sake of discussion:
how would that be better for the game?

I fail to understand your logic.
The persons who liked his post may answer to, please enlighten us.

I fail to see how you could claim to love this game, yet at the same time be actually glad that others can't play it.

I liked his quote because i am personally bored of watching people complain like they are the only people ever to have the bad side of maintenance times.

This is the first MMO i have played where the maintenance has not effected my play time. Usually the unaffected party is USA or JP. I never made a huge fuss, i excepted that things needed to be fixed and excepted that the times picked were effecting as little people as possible and i was just unlucky.
I have put up with this stuff for over 10 years.

I do not remember multiple threads happening on the WoW forums for instance where USA people jumped up and down in the defence of EU players because maintenance was unfair. Yet when for a change the shoe is on the other foot there is a huge uproar and it is suddenly a travesty.

If you cannot play then that is unfortunate but don't expect people to be all up in arms over something so trivial.

[Taemek]

I liked his quote because i am personally bored of watching people complain like they are the only people ever to have the bad side of maintenance times.

This is the first MMO i have played where the maintenance has not effected my play time. Usually the unaffected party is USA or JP. I never made a huge fuss, i excepted that things needed to be fixed and excepted that the times picked were effecting as little people as possible and i was just unlucky.
I have put up with this stuff for over 10 years.

I do not remember multiple threads happening on the WoW forums for instance where USA people jumped up and down in the defence of EU players because maintenance was unfair. Yet when for a change the shoe is on the other foot there is a huge uproar and it is suddenly a travesty.

If you cannot play then that is unfortunate but don't expect people to be all up in arms over something so trivial.

So you know what it is like to be in the OP's predicament from experiencing it yourself, but you felt the need to rub it in his face because this time round it isn't effecting you?.....

Just when you think you have seen it all, people never cease to surprise you.

[Sixmp]

So you know what it is like to be in the OP's predicament from experiencing it yourself, but you felt the need to rub it in his face because this time round it isn't effecting you?.....

Just when you think you have seen it all, people never cease to surprise you.

I haven't rubbed anybody's face in anything. Trying to claim i have shows lack of a legitimate argument.
Good luck.

[Taemek]

So let me use this analogy.

If you were at the Movies and the power went out, would you ask for your money back?

What if you went in to a restaurant and ordered a meal, only to get half of it because the restaurant was low on stock and could not complete your order but offered you with an alternative that was of the same value, but not what you ordered?

Now people will try and use every card under the sun to justify the constant maintenance, truth is, given the financial situation and reputation of Square Enix, one would assume they would be much more professional then they have been.

People are quick to judge or seem to forget that not everyone works a day time only job, is single with no responsibilities or can simply sit down when ever they choose too to play the game and some planning needs to go in to scheduling time in to playing. These people can not simply factor in or even get a decent, singular frame of time where they can sit down and play when ever they want. When there is constant downtime every day or two, it impedes on their play time and thus, they becoming angry customers and rightfully so.

I never played FF XI, but I had heard horror stories of their customer support. I didn't believe them and thought them to be a tad over exaggerated, however, after playing this I am starting to agree.

Some of these posts in this thread are disgusting. Shooing people away is bad form from anyones book and only serves 2 things:

• Making you look like a douche bag and you represent a guild or linkshell which makes the people you play with look like they share the same attitude.
  
  
• Makes people truly quit when all they might of needed was some words of encouragement and if they leave, it is bad for the entire community, at what expense? Someones egotistical epeen that they felt needed to be voiced because there is no consequences to peoples petty and cruel actions over the internet.

The point is not the hours, but the frequency.

Yes people expect updates and maintenance, but not every 1 to 2 days.

Yes people can accept maintenance, but not every sitting when they plan to play.

If you want to play the EULA card, I suggest you read the section where they state they will minimize the disruption from downtime at all costs so as to not effect gameplay too much, but have the right to do so when needed.

Now, justify needed. Most the time, the maintenance is not even explained OR justified on the forums with notes.

This is what is referred to as poor customer service when there is a clear break down in communication when they can't even get the simple basics right to begin with, which is also covered in their EULA.

Again you fail to see the context behind peoples examples, this is a service like any other regardless wether it be a movie or a restaurant. It is up to the digression of the owner/operators to reimburse people where and how they see fit and they do so to keep people happy and continuing customers, something you seem to fail to grasp.

Running a successful business model is not a dictatorship, it is about community and customer relations. I think you need some educating in the matter.

In case people are still clueless, I am quoting myself to pull the thread back on track because some people have some serious reading comprehension disabilities.