I'm cancelling my subscription due to lack of response from Square Enix

[ntall1]

It is not the servers.. It is the internet backbone used by the Montreal data centers. It doesnt affect 100% of players because its location based, and depends on where you get routed thru to get to the servers.

This issue is not on the users end, and nothing that can be fixed by the user. It has nothing to do with computer specs or configuration. Has nothing to do with routing ports or all the other crap ppl continually suggest about this issue.

I know some ppl are trying to help, but if you do not have this issue, than you will probably continue to bring up ideas that require a fix on the users end. This is a waste of time now. We have enough data all over these forums to prove its not a user end issue. So while you are trying to be helpfully if you do not have the issue it would be best to just not comment.

[Roez]

It is not the servers.. It is the internet backbone used by the Montreal data centers. It doesnt affect 100% of players because its location based, and depends on where you get routed thru to get to the servers.

This issue is not on the users end, and nothing that can be fixed by the user. It has nothing to do with computer specs or configuration. Has nothing to do with routing ports or all the other crap ppl continually suggest about this issue.

I know some ppl are trying to help, but if you do not have this issue, than you will probably continue to bring up ideas that require a fix on the users end. This is a waste of time now. We have enough data all over these forums to prove its not a user end issue. So while you are trying to be helpfully if you do not have the issue it would be best to just not comment.

This is pretty much what I got from Time Warner Cable guy, at least as a possibility looking over some tracert's I emailed him. They (TWC) can't reroute because the issues are on top of the server. More or less, it's up to SE to figure out a way.

edit: I live less than 3 hours from Montreal. Ping is around 30ms, but that has nothing to do with it. It's the loss of packets. If I ping their server during prime time I get "timed out" pings about every 20 pings, sometimes 2 or 3 in a row.