My Account Was Stolen!

[Permata]

if you have SE ID that would be sufficient. no need playonline. playonline is for XI i believe.

[Arriverderci]

I am not here to babysit you, go look for it.

Why be here at all if you don't plan to help? They don't have the Live-chat shit on the Contact so it's
a damn treasure hunt.

[Orophin]

People seriously need to get an authenticator.

[squidbunny]

People seriously need to get an authenticator.

{True Strike}, but if they can't resolve issues like this satisfactorily I think I'm done with the game after my current 30 days.

[Permata]

The OTP was not deemed so serious by many players. Unfortunately SE's security measures were not enuff to prevent account hackers.

[Arriverderci]

{True Strike}, but if they can't resolve issues like this satisfactorily I think I'm done with the game after my current 30 days.

At this point you either need to get a Key or get hacked.
Or be a PS3 player and be safe...still have not seen a single PS3 player hacked.

[Vave]

So I called tech support and the gentleman who helped me says it will take up to two weeks for an investigation to be done on my account and I may get it back! Two weeks, really? I'm going to admit I have had my Warcraft account stolen before, as well. It took them like an hour to restore everything that was in my inventory, and even sent me an in game mail with all the ore and gems that the bot had mined up while I was locked out! I can't stress enough how insane it is that my account is essentially gone for two weeks over this. All I can say is, if they email me and say "Yeah you're perma-banned for RMT!" I will not be a returning customer.

[Orophin]

The OTP was not deemed so serious by many players. Unfortunately SE's security measures were not enuff to prevent account hackers.

It's not SE's fault that third party fansites got their DBs hacked and people used their same login info there as they did for their SE Account.

[KujinRen]

1. Don't buy gil
2. Don't visit untrusted websites for FFXIV guides
3. Don't even attempt to visit the gil-seller's website

Only you can prevent yourself from beinghacked.

[JowyAvilon]

So I called tech support and the gentleman who helped me says it will take up to two weeks for an investigation to be done on my account and I may get it back! Two weeks, really? I'm going to admit I have had my Warcraft account stolen before, as well. It took them like an hour to restore everything that was in my inventory, and even sent me an in game mail with all the ore and gems that the bot had mined up while I was locked out! I can't stress enough how insane it is that my account is essentially gone for two weeks over this. All I can say is, if they email me and say "Yeah you're perma-banned for RMT!" I will not be a returning customer.

BTW, you WILL get an email now that says your account is banned, its happened to my girlfriend and a few others i have talked to over forums and they all say the same thing, ignore this first one as its just a blanket email sent when they start the investigation process and to wait for the one after that with the details of the investigation etc.

source: http://www.reddit.com/r/ffxiv/comments/1n0ejb/this_is_the_extent_of_square_enix_customer/