Charged for the game 15 days early, never purchased 1.0, screwed by CS. (livechat)

[Felis]

From the perspective of a lowly CSR, maybe this is correct.

But from a marketing perspective, this is not "free" stuff; this is a relatively small loss in the interest of retention, and to prevent posts like this from popping up over the internet. For comparison's sake, just see google results of "Square Enix Support" vs. "Nordstrom Returns."

And to be fair, the OP did purchase a new copy of ARR with a 30-day trial;

Which the OP can't have used already, because you can't register the same platform version twice to the same service account.

I'm sure he registered only his preorder key, got EA, 14 days "welcome back" and 7 days because servers hiccup and that was it.

OP, have you bought the box or digital download? If the box, then the card with the real gamekey should be look like the left one: