My account got suspended and SquareEnix has no support on the weekends

[Spoolx]

Apparently Gil sellers have my account, I have no clue how they got it but they made a new character.

Any advice

[hiroyuki808]

All you can do now is send a ticket into support. Sorry to hear that it happened to you

[Aibo]

square enix has support at all?
i've been waiting them to change my last name in my account for two weeks already. how hard can that be?

[Spoolx]

They don't offer support on the weekend, and even trying to find the support is mpossible.

[hiroyuki808]

https://support.na.square-enix.com/c...hp?id=496&la=1

Pretty sure this will at least lead you to email support. Best of luck.

[Spoolx]

Yea I sent an email, worst part is when I saw the threads about people getting hacked changing my password crossed my mind... But I talked myself out of it cause i never bought Gil or anything like that.

[hiroyuki808]

Yeah, I'm new to MMOs so maybe this the norm but the amount of people getting hacked so early is a bit alarming to me. Again, best of luck I hope you and the others who got hacked can go back to enjoying the game soon.

[Headfilter]

My account has also been suspended, BUT I never received an email as to way it was suspended in the first place. So I have absolutely no clue what is going on, it took the email response 24 hours to email me back saying that itll take them 48 hours just to respond to my ticket....... Why couldnt they just respond when they sent the first email instead of making me wait 72 hours to figure out WTF is going on...

[Sinfulness]

Yeah, I'm new to MMOs so maybe this the norm but the amount of people getting hacked so early is a bit alarming to me. Again, best of luck I hope you and the others who got hacked can go back to enjoying the game soon.

People are not getting "hacked' they are screwing up some how and falling for a phishing scheme or somehow getting a trojan. Another common thing is they use their game account password for other website/games, or they have a really stupid password. Get an authenticor if you can and don't be stupid on the internet.

[Krimzin]

4 Days and Counting since I got hacked. SE says they have no time frame. I got bored so I went and bought another copy to play until I get my account back.=)