Account got hacked yesterday

[HamHam]

One of the things I have asked SE to do is to unregister my token. I lost my token and have bought a new one, but in order to remove my lost token, I have to use a code generated by that said lost token. Which is not possible, since I DON'T HAVE THE ORIGINAL TOKEN...

But, so far, all I get is:

"Dear Customer,

Due to the overwhelming volume in regards to the upcoming launch of FINAL
FANTASY XIV: A Realm Reborn, we have been regretfully unable to respond to your
request within the expected 48 hours. Because of this, your ticket has been
closed in order to prioritize time-sensitive issues being reported during Early
Access. If you have not yet found a self-resolution for your issue, we ask that
you create another ticket after searching our Knowledge Base. Please also select
the best category and sub-category pertaining to your issue for accurate
delivery of your ticket.

We sincerely apologize this inconvenience and thank you for your understanding.

Thank you,
The SQUARE ENIX Support Center"

So, I'm having a back and forward with this.

I don't want to be on the same situation as the OP. I hope SE doesn't kick back my second email.

[Molly_Millions]

One of the things I have asked SE to do is to unregister my token. I lost my token and have bought a new one, but in order to remove my lost token, I have to use a code generated by that said lost token. Which is not possible, since I DON'T HAVE THE ORIGINAL TOKEN...

But, so far, all I get is:

"Dear Customer,

Due to the overwhelming volume in regards to the upcoming launch of FINAL
FANTASY XIV: A Realm Reborn, we have been regretfully unable to respond to your
request within the expected 48 hours. Because of this, your ticket has been
closed in order to prioritize time-sensitive issues being reported during Early
Access. If you have not yet found a self-resolution for your issue, we ask that
you create another ticket after searching our Knowledge Base. Please also select
the best category and sub-category pertaining to your issue for accurate
delivery of your ticket.

We sincerely apologize this inconvenience and thank you for your understanding.

Thank you,
The SQUARE ENIX Support Center"

So, I'm having a back and forward with this.

I don't want to be on the same situation as the OP. I hope SE doesn't kick back my second email.

You need to call. In my experience they cannot handle this via email.

[HamHam]

You need to call. In my experience they cannot handle this via email.

Thanks I will try to do that. Hopefully I'm not stuck on the 2 hour waiting period I've heard ppl have had.

[Chaneke]

One of the things I have asked SE to do is to unregister my token. I lost my token and have bought a new one, but in order to remove my lost token, I have to use a code generated by that said lost token. Which is not possible, since I DON'T HAVE THE ORIGINAL TOKEN...

It's actually a different code. It's not generated by the token. When you get access to your account you can see the removal password or removal code or w/e is the name. If you don't have it or didn't save it somewhere (which probably you didn't), you must wait for SE to remove it for you. Sorry for you pal.