Lost free 30 days for accidentally registered to the wrong service account?

[huintokki]

3 chat ques disconnected 150-1 280-1 300-1, 4th time's a charm 189 in queue. Also on hold on phone 2hr 10min and counting... so tired.. almost 8am, been awake since 0930 yesterday..

[TimothyGreen]

too bad these service reps are not being given something like a skeleton key. once they confirmed our identity purchase and issue they could give us the key to auto register the locked account or something.. idk.. im burnt.. sitting in queue.. 16

[ChfMojoRising]

On my fourth now too, and 7th hour on hold. As soon as I can cancel my account, I'm done.

[Gamma621]

Agent Austin P: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hi
Agent Austin P: While I look over your ticket information, may I have your first name please?
You: Andrew
Agent Austin P: Hi Andrew, I see that you have registered to the wrong service account correct?
You: Yes.
Agent Austin P: Before we can further assist you with this issue, we're going to need you to verify this account first.

Please provide us with the following information:

Name of the account holder
Date of birth
Email address
Full street address (including city, state/province, and zip/postal code)
You: ---------------
You: ---------------
You: ---------------
You: ---------------
Agent Austin P: Perfect. Please give me one moment while I escalate your ticket.
You: Ok.
Agent Austin P: Perfect. I went ahead and escalated your ticket. This will be processed as soon as possible. Do you have any more issues that I can assist you with?
You: Do you have an approximate time when the account issue might be fixed?
Agent Austin P: Unfortunately not but I can tell you that resolving this issue is a high priority.
You: Ok. Thanks very much for your time.
Agent Austin P: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Austin P has disconnected.




Basically still have no idea when my account could get fixed. Could be in 5 minutes, could be next Friday. Can't make any new characters either since they would just get wiped out later. Guess I'm just gonna try and forget this game for a while.

[Arolsouls]

Another day spent in chat/call hold, no response.

Great

[PeachHugs]

on my 4th try on 3 different browsers.

one day I will get in

[Finn_Caetoh]

Well the one shitty part was you couldn't select your log in, and if you lost it, you had to find it again via CD-Key. If you lost your CD-Key, then you had to purchase another one, lol.

In the end, SE made bank off of me for that scheme.

That's true. lol I was mostly referring to having one code, and you could play across all accounts. Not this two different kinds of registration codes nonsense.

[ChfMojoRising]

Called the 3rd phone number, asking to get everything canceled and a refund. The lady said that that all goes through customer service (where I've been on hold for 7+ hours today). She said she doesn't know what's going on, but she's been getting so many calls that she couldn't get up and go to the bathroom today. She's heard that some people (us people) have been calling on 3 separate lines just to get through.

I asked if there was a manager I could talk to, but she just transferred me to tech support.

[Ahye]

I've tried a number of times, but when I get to the front of the line (live chat) it just says no one is available to talk to me. This is during their posted business hours that they are SUPPOSED to be there. If they're not there, then they're not telling the truth about their business hours. If they are there, then they seriously need to fix it so that the chat doesn't disconnect people, and lets us stay in the queue until someone actually answers. I'm going to keep waiting until I get the CE items I paid for on the same account I have my EA items. But I'll be looking for game cards or whatever to pay for the monthly once this gets going, as no way in hell am I going to give this company my credit card info. I'd shudder to think how they might mess up that.

[Judas_Isacriot]

I just find it hilarious that the post I created in general discussion board was pretty much not touched with a ten foot poll by the general populace it could be because of the name but that would be my error and just expresses how I feel. Sucks that I can't bump it due to hitting my cap on posts yet I can still post on this thread.

http://forum.square-enix.com/ffxiv/t...86#post1189586