Lost free 30 days for accidentally registered to the wrong service account?

[Quincy]

Question to those that has finally talked to a rep on the phone, how long till your account got fixed??

[Daemen]

Question to those that has finally talked to a rep on the phone, how long till your account got fixed??

PC it's instant. PS3 you have better luck getting a rocket to the moon at this point.

[twidom]

Question to those that has finally talked to a rep on the phone, how long till your account got fixed??

I heard people saying it took like 5 minutes or so.

[Quincy]

PC it's instant. PS3 you have better luck getting a rocket to the moon at this point.

That is good to know, thanks. Did anyone had a different result?

[Daemen]

That is good to know, thanks. Did anyone had a different result?

Prior to yesterday results were more varied. But they've gotten their shit together for PC

[mithracat]

I'm the same as most people here. My 7 days was registered to my 2nd service account when it should of been registered to my 1st service account. I was so disappointed when I saw that this morning. I was soooo hoping that I would at least get to play my 1st service account for a week while they sorted everything with my account out but I guess that was just hoping for too much. ;( I keep coming back here to this forum to see if anyone has gotten their PS3 account taken care of. I'm tired and frustrated. I've done pretty much everything I can do. I've called them twice I've put in 4 tickets so far and I've got nothing to show for it. I really love this game otherwise I wouldn't be so upset at not being able to play it. It's been a week and I just wonder how much longer they expect us to wait till they get things sorted out. I understand that a lot of people are having this problem and that the CS load is probably as heavy as a cinder blocks on their shoulders but with help being delayed because half of us are PS3 users is really disheartening. I WANT to play this game and I WANT to be able to support SE because the game itself is amazing in my opinion. But they need to support us as well and address this with more urgency. At this point I'm feeling like this is starting to be a one way street. I'm still holding out hope that they will do something soon for us but all we can do is keep doing what we've been doing and that's wait. No matter how much we hate it for the ones of us that really really don't want to have to start over that's all we can do. It is what it is I suppose.

They're putting the 7 days on every "currently active account", that's why our Service Account 1 is still inactive, but when they finally register the right account we will get our 30 Days back for sure.

[klaud_litah]

EMAIL SENT BY SE TODAY:

Dear xxxxxxxxxxx,

Thank you for contacting the Square Enix Support Centre.


We are very sorry for the delay in getting back to you.

Unfortunately the digital version of FFXIV downlodable from PS Store was broken. You should forward SONY a request for a full refund. For further assistance, please contant us via the Live Chat through the SQUARE ENIX support site.

We sincerely apologise for the inconvenience.


Kind regards,

The Square Enix Support Centre team

[Houtei]

LAST wednesday I submitted my ticket and thursday i finally got ahold of customer service and they escalated my ticket and saturday morning my account was set to digital collectors edition with my rewards BUT i still do not have the 30 days added to my account.... I can play right now cause of the 7 they just gave of us but my 30 days is still counting down on my 2nd service account.... I am getting a little pissed now but oh well. I tried to get on the chat again but when it said 4 hours i just *FLIPS TABLE*. They have yet to actually respond to my ticket though so i guess they are not done.

[twidom]

EMAIL SENT BY SE TODAY:

Dear xxxxxxxxxxx,

Thank you for contacting the Square Enix Support Centre.



We are very sorry for the delay in getting back to you.

Unfortunately the digital version of FFXIV downlodable from PS Store was broken. You should forward SONY a request for a full refund. For further assistance, please contant us via the Live Chat through the SQUARE ENIX support site.

We sincerely apologise for the inconvenience.


Kind regards,

The Square Enix Support Centre team

I'm quite sure I read somewhere today that Sony is offering a full refund to PS3 owners...Are they not?

[Halleq]

So apparently, the silent on hold stuff is okay, because I got through finally and the rep fixed my issue in about 45 seconds. Totally worth 2.5 hours on hold...