Lost free 30 days for accidentally registered to the wrong service account?

[twidom]

This is F** B**....If the issue is not resolved until Friday I'm calling my card company and never looking back.

[Aivre]

I got on the phone! O: OH MY GAWWWWD.

[twidom]

So the "extended free trial" time was added to our SECOND SERVICE ACCOUNT...GOOD.FUCKING.JOB Square-Enix. I'm jumping off the boat.

Good gaming everyone.

[chipsillesa]

I'm on with an agent.

[Sartuk]

So the "extended free trial" time was added to our SECOND SERVICE ACCOUNT...GOOD.FUCKING.JOB Square-Enix. I'm jumping off the boat.

Good gaming everyone.

Can't blame you at this point. If I don't get in contact with a CS representative today, I'm probably calling it quits too.

Great game, but horrendous customer support by Square Enix. Truly embarrassing.

[Aivre]

I'm on with an agent.

I'm still on hold :<

[Roselya]

I know this has been asked so many times but what number are you guys calling? I called the 310 846 0345 number yesterday and all I had was a busy tone for about 2 hours. I called it again about 10 minutes ago and nothings changed :/ should I keep waiting?

[ihatetombs]

EU player here, submitted a ticket through their form more than a week ago, only to receive an email this morning telling me to either contact them through live chat or submit another ticket since they couldn't respond to my initial one in 48 hours. Of course, because that makes sense.

So I made another ticket and wasted more than 3 hours queueing in live chat only to be cancelled because no agent was available. At this point, I wonder why I even bother anymore.

[Miakoda]

For whoever was asking ( I can't reply with quote for some reason).... if you need to fill out a ticket and then get into chat go to this link
http://support.na.square-enix.com/main.php?id=5382&la=1
Click on form, enter details and it will take you to a page with your ticket number, chat option or email option.

If you have a ticket already you can use this link, replacing the XXXX's with your ticket number.
https://squareenixen.custhelp.com/ap...44142/_icf_5/1

EDIT: This is for NA users.

[Porie]

Well I can't get through on the phone if my life depended on it.... I have been trying live chat since 6am it is now 12pm