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  1. #6921
    Player

    Join Date
    Aug 2013
    Posts
    49
    This is F** B**....If the issue is not resolved until Friday I'm calling my card company and never looking back.
    (0)

  2. #6922
    Player
    Aivre's Avatar
    Join Date
    Aug 2013
    Posts
    180
    Character
    Renaji Nowell
    World
    Goblin
    Main Class
    Conjurer Lv 10
    I got on the phone! O: OH MY GAWWWWD.
    (0)

  3. #6923
    Player

    Join Date
    Aug 2013
    Posts
    49
    So the "extended free trial" time was added to our SECOND SERVICE ACCOUNT...GOOD.FUCKING.JOB Square-Enix. I'm jumping off the boat.

    Good gaming everyone.
    (0)

  4. #6924
    Player
    chipsillesa's Avatar
    Join Date
    Aug 2013
    Posts
    79
    Character
    Sasha Pendragon
    World
    Tonberry
    Main Class
    Gladiator Lv 50
    I'm on with an agent.
    (0)

  5. #6925
    Player
    Sartuk's Avatar
    Join Date
    Aug 2013
    Posts
    33
    Character
    Tukina Arkwright
    World
    Faerie
    Main Class
    Archer Lv 28
    Quote Originally Posted by twidom View Post
    So the "extended free trial" time was added to our SECOND SERVICE ACCOUNT...GOOD.FUCKING.JOB Square-Enix. I'm jumping off the boat.

    Good gaming everyone.
    Can't blame you at this point. If I don't get in contact with a CS representative today, I'm probably calling it quits too.

    Great game, but horrendous customer support by Square Enix. Truly embarrassing.
    (0)

  6. #6926
    Player
    Aivre's Avatar
    Join Date
    Aug 2013
    Posts
    180
    Character
    Renaji Nowell
    World
    Goblin
    Main Class
    Conjurer Lv 10
    Quote Originally Posted by chipsillesa View Post
    I'm on with an agent.
    I'm still on hold :<
    (0)

  7. #6927
    Player
    Roselya's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    4
    Character
    Dawn Rose
    World
    Leviathan
    Main Class
    Conjurer Lv 47
    I know this has been asked so many times but what number are you guys calling? I called the 310 846 0345 number yesterday and all I had was a busy tone for about 2 hours. I called it again about 10 minutes ago and nothings changed :/ should I keep waiting?
    (0)

  8. #6928
    Player
    ihatetombs's Avatar
    Join Date
    Sep 2013
    Posts
    14
    Character
    Esra Amell
    World
    Cactuar
    Main Class
    Conjurer Lv 50
    EU player here, submitted a ticket through their form more than a week ago, only to receive an email this morning telling me to either contact them through live chat or submit another ticket since they couldn't respond to my initial one in 48 hours. Of course, because that makes sense.

    So I made another ticket and wasted more than 3 hours queueing in live chat only to be cancelled because no agent was available. At this point, I wonder why I even bother anymore.
    (1)

  9. #6929
    Player
    Miakoda's Avatar
    Join Date
    Aug 2013
    Posts
    56
    Character
    Miakoda Snow
    World
    Excalibur
    Main Class
    Arcanist Lv 50
    For whoever was asking ( I can't reply with quote for some reason).... if you need to fill out a ticket and then get into chat go to this link
    http://support.na.square-enix.com/main.php?id=5382&la=1
    Click on form, enter details and it will take you to a page with your ticket number, chat option or email option.

    If you have a ticket already you can use this link, replacing the XXXX's with your ticket number.
    https://squareenixen.custhelp.com/ap...44142/_icf_5/1

    EDIT: This is for NA users.
    (0)
    Last edited by Miakoda; 09-05-2013 at 01:18 AM.

  10. #6930
    Player
    Porie's Avatar
    Join Date
    Aug 2013
    Location
    Toronto
    Posts
    105
    Character
    Angel Trixi
    World
    Behemoth
    Main Class
    Gladiator Lv 50
    Well I can't get through on the phone if my life depended on it.... I have been trying live chat since 6am it is now 12pm
    (0)

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