Lost free 30 days for accidentally registered to the wrong service account?

[Arryl]

I went from number 1 to "sorry, nobody can help you" to "we're closed". Great work SE.

[Deceasd]

yup, and i just got fixed few second ago by live chat, so if you guys are still on the queue on this moment dont give up , i wish you luck guys

Are you EU or NA? I thought NA was closed but I may be wrong.

[zetaxcc]

Are you EU or NA? I thought NA was closed but I may be wrong.

NA , i already got in the queue before they closed , so i was waiting from 3 hours ago

[Deceasd]

NA , i already got in the queue before they closed , so i was waiting from 3 hours ago

Ahh, I'm gonna have to try again tomorrow morning because I just got someone who told me it'd be fixed in a week :/

[scream21]

one week ticket and no respond.

[xpunkx]

yup, and i just got fixed few second ago by live chat, so if you guys are still on the queue on this moment dont give up , i wish you luck guys

lucky you. They told me they filed an escalation report and a couple of days ;/

[StryderOmega]

Wow! I actually got thru! I asked them tons of questions. So enjoy this wealth of info:

Agent Thomas A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hello!
You: My gosh I have been trying to get ahold of you guys for days!
You: The live chat server is really messed up.
Agent Thomas A: Can I get your name?
You: My name is Ryan
Agent Thomas A: Ok Ryan, I will be escalating this. I do not have an ETA but once it has been resolved we will notify you via email.
You: Ok, one second before you disconnect. I have a few questions for you.
Agent Thomas A: Sure.
You: Why is it that the PC players are reportedly being fixed on the spot, yet us PS3 players are shafted with an undertermined amount of time?
Agent Thomas A: PS3 registration goes through Sony's systems, PC goes through ours. Its far more difficult on the PS3 end.
You: Ah, but when I had spoken to the Sony representatives, they said it was all up to you guys at Square Enix.
Agent Thomas A: I wouldn't have too many details outside of that unfortunately, but currently I can only escalate this to get resolved as soon as possible.
You: You guys simply can't generate new codes for us PS3 players and deactivate the old accounts?
You: Also, one more thing before you go: the 7 days that are being given out, will this affect our inactive accounts as well?
Agent Thomas A: If I was able to fix it right on the spot, I would do so for this case.
Agent Thomas A: I do not believe it will affect accounts that are not fully registered.
You: Ah, well that is kinda shitty. Considering I can't play the intended account due to a mistake on the registration of accounts.
You: Would you know why in the world they would even set up an option for a second service account when you can only play one at a time to begin with?
Agent Thomas A: You can play 2 at the same time.
You: Ah. So if I were to go buy a PC CE key from amazon, would I be able to play my account on the PS3?
You: I am talking about Service Account 1 of course.
Agent Thomas A: If you had 2 separate service accounts, yes.
Agent Thomas A: They are separate accounts that would have separate characters and require separate service fess.
Agent Thomas A: fees*
Agent Thomas A: But they could be played at the same time.
Agent Thomas A: If they were on the same service, you could play on either platform, but not at the same time.
You: Ah ok. So if I don't feel like waiting for this ticket to go thru escalation, then I can just buy the digital download code, register it to service account 1, and I will be able to play it on the PS3 even tho the key was for PC, correct?
Agent Thomas A: No, it would only allow access to the PC
You: Ah ok. Well that clears up everything. Thanks for answering all my questions!
Agent Thomas A: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Thomas A has disconnected.

And also I would like to note I did this chat all on my phone!

[osrik]

so i got in today around 11 and had it escalated woot lets hope its fixed soon but with so many having it escalated probably will take just as long as before

[Cyrus-Wallace]

So, today they actually respond to people who's still in queue after closing time?

[72Devilz]

Wow! I actually got thru! I asked them tons of questions. So enjoy this wealth of info

Good questions StryderOmega, you must have been right behind me in the queue. Lets hope we get resolution on the PS3 swiftly because this whole mess has truly been a test of my patience!