Lost free 30 days for accidentally registered to the wrong service account?

[vinces]

could someone please post the link to where we are supposed to be able to see our ticket status? To this day, I have never seen a ticket status so I'm wondering if my initial ticket was ever even logged into their system.

[Daemen]

Square Enix, Inc. (North America) the third floor of 999 North Sepulveda Boulevard in El Segundo, California, United States
Seriously considering taking a road trip and starting a shit storm in person.

I'd come with but knowing my luck as soon as we got on the road my account would be fixed lol.

[Withered]

Agent Daniel C: They are being actively worked on. However, the PS3 versions do take extra time[/B], as Sony needs to be involved with this issue as well[/B].
You: Should I realistically be expecting the full 2 week time frame then? Again, I'm just looking to have some specificity here. All emails and conversations thus far have been very ambiguous.
Agent Daniel C: I do understand, unfortunately we do not have any further information on the time frame other than 2 weeks maximum. I do apologize for the inconvenience.
You: Will this waiting period affect my free-trial period? I've only been able to play for 2 of the 7 days since release and each passing day cuts into that. Will I also be eligible for the additional 7 days that SE recently announced?
Agent Daniel C: I believe so, however I do not have the information in full. I would advise to check the forums periodically for more updates on this matter.
You: I see....is there any current method for checking the status of an escalated ticket? Or am I to just continuously check the Mog Station?
Agent Daniel C: At this time, the Mog station is your best resource for checking on this issue.
You: Ok
Agent Daniel C: Are there any different issues I can assist you with right now?
You: That's it
Agent Daniel C: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Daniel C has disconnected.

So there you have it. I think the PS3 bit might be the first we've seen of that information, but I've admittedly only read about 75% of this thread so I may have missed it. It does seem very annoying that some people are having there's worked much faster than others. Not to mention that, if the issue isn't fixed within the 2 week period...we have to start over from scratch again and I doubt they do anything to compensate for the issue. So that's all, no more calling or chat queue'ing for me until next Thursday I suppose. Hopefully it's fixed before then but at this point I have little to no faith in their support team.

But that doesn't make sense. Other people on PS3 have had their accounts fixed already. And why is it that this past weekend EU reps fixed a ton of their customers accounts within minutes if not while they were still in chat, while ours is still giving us the same bs? This is ridiculous.

[Nechro]

So I logged off for a few hours and came back to the thread and it looks like most people still haven't had any luck??? I reopened the live chat again and I was already at 15? I'm hoping I actually get an agent this time

[sashakepoes]

Do they actually expect you to call the support service after you correctly filled in their form for when you linked your code too the wrong service account?
I recieved an e-mail from SE telling me my ticket was recieved, without any further instructions. I assumed that I was in a queue and I just needed to wait..

[creauce]

http://kotaku.com/producer-moved-to-...fan-1208064649

Thank you, my friend. I kind of feel bad for him after watching that, I think he is trying his best...this is his first MMO I believe. BUT SE themselves should have known better as the company has released XI and XIV 1.0. He should have had better advisers. Better customer service in NA too -.-;;

On the phone hold btw, been about an hour now so I'm expecting another hour minimum. Anyone else have the "[Support Form] Service Account Incorrectly Registered" ticket not show up in your ticket log? I redid mine and it shows up now...it didn't before. The first one I filled out well on the line with an agent and I messed up because I got a lil excited. I told him and he said he'd make a note of it. I wonder if he just threw it out....

[MrTapion]

http://support.na.square-enix.com/main.php?la=1&id=496 is the link to support site, to check the status of your ticket. If anyone needed it, was posted earlier by someone, so thank you to them.

[sashakepoes]

So I logged off for a few hours and came back to the thread and it looks like most people still haven't had any luck??? I reopened the live chat again and I was already at 15? I'm hoping I actually get an agent this time

Where do I find this 'live chat'?

[Withered]

Where do I find this 'live chat'?

There's a link (which I don't have anymore) or you can just log in on their support site and then click on one of your tickets on the side, and hit contact, then fill out a couple forms (hit next) and it'll bring you to a link for it.

[Nechro]

https://support.na.square-enix.com/c...hp?id=496&la=1 go there for chat