Lost free 30 days for accidentally registered to the wrong service account?

[chipsillesa]

Remember that EU support chat URL finishes with /_icf_5/2 <- If there's either a 1 or 5, you're in the NA queue. Yesterday, they opened at 2am/3am PDT or so.

False. Both 1 or 5 still directs the address to EU support. Either the entire chat link is for EU support, or its being redirected to EU even if its for the NA queue.


Edit: And EU support is still up. No queues at the moment. Tried it and got in.

[Aterin]

Finally managed to get live chat to work and this is the transcript I got:

SEE Agent Kanon: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: I'm contacting you because I spoke to Agent Paul about my issue with the game registration, however the issue is still unresolved.
You: I spoke to him on Thursday I believe.
SEE Agent Kanon: sorry about this it was been supposed to been fixed howvere there is neem a delay as an error was made
SEE Agent Kanon: I have updated the case to head office in order for it to be fixed a soon as possible
SEE Agent Kanon: basically it was supposed to be fixed howver a mistake was made
You: Thank you very much, any idea long it will take?
SEE Agent Kanon: it might take 24-48 h
SEE Agent Kanon: sorry about that
You: No worries, just hope it gets solved.
SEE Agent Kanon: it will get solved as soon as possible

Guess I'll only be playing next week due to this "mistake".

[Loriniss]

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Good afternoon Chris.
SEE Agent Chris: Hello, how can I help?
You: I think you already know with what issue I am going to address to you.
SEE Agent Chris: Please tell me
You: Wrong account service registration. Created ticked 3 days ago, contacted chat support 2 days ago - still not resolved.
You: If you can check the ticket number, here it is - ***
SEE Agent Chris: If you have contacted chat supported it is likely the issue has been escalated. Can I take your SQUARE ENIX ID please?
You: Of course, ***
SEE Agent Chris: Thank you. Your case has been escalated to our head office, however unfortunately there is no update at this time
SEE Agent Chris: You will be contacted when the issue is resolved for you
You: People on the forums claimed yesterday, that they have contacted live chat assistance for the second time, and their issue was resolved instantly
You: Thats why I decided to give it a try as well.
SEE Agent Chris: Unfortunately, the issue is dealt with by our head office who are not available today
You: Oh, even better news.
SEE Agent Chris: Why?
You: Because my whole vacation got screwed due to this.
You: Not your fault, im not even trying to blame anyone except designers of that web page with account management.
SEE Agent Chris: I am sorry you had this problem, however the issue is with our head office and I would hope will be resolved soon.
You: Yes, when it wont be needed already.
You: -_-
SEE Agent Chris: Can I help you with anything else today?
You: No, thank you for the info and take care.
SEE Agent Chris: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
SEE Agent Chris has disconnected.

[Zet_]

SEE Agent Julien: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hello?
SEE Agent Julien: Hi you have already contacted us yesterday regarding this issue how can i help you today ?
You: It wasn't regarding this issue, my issue yesterday was about getting my CE moved over to service account 1
You: as mentioned in the ticket, I had to buy collector's edition again to actually use it. When I did so, I didn't get the 30 days.
SEE Agent Julien: Yes i have already expalined to you that you have purcahsed the game twice instead of upgrading your first version there is nothing we can do.
You: but I haven't got the 30 days after buying CE... again.
SEE Agent Julien: Upgrading a version 1 account will not provide you with the 30 days trial.
You: So not only did I have to buy CE again, I have to buy more time as well?
SEE Agent Julien: Ok there are tow things yuou have purcahse a Vof the game thsi give you 30 days trial plus a new service account
your version1 needs to be upgrad to collector if you wish to doit but this will not give you 30 days trial .
You: damn it. who ever made this archaic system needs a swift kick to the head.
You: thanks for the help, and have a nice day.
SEE Agent Julien: Sorry about that i understand your situation. Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!

In total I'm going to have spent about $162 on this game. $100 for a physical collector's edition, $22 something on the digital upgrade(euro is very strong :/), and $40 on a game time card.

[Dentyne]

I'm NA based and I just tried 5/2 to contact the European Live Chat. I got Agent Julien and she said same as all other agents in EU, which is that EU CS can't do anything to NA based accounts. : (

[foehnweisz]

Whenever it reaches my turn for live chat, it always disconnects and says no agent available. Same results after 4 or 5 tries. Anyone of a fix or a specific listing (account/billing or register code) that works? Thanks

[Zet_]

I use additional services right under billing and payments in the sub-category for accounts. The one above it doesn't list chat support.

[Carfanatic]

Kudos to all the EU players linking chats to access live chat and help everyone out.

I have tried changing the numbers and and other things in the url to try to access NA live chat but it still links to EU no matter what is changed; changing the last number to 1 or 5 is still EU.

I get through instantly on EU but of course they can do nothing.

32+ hours on the phone 21 times it hung up on me 2 times I had to go to work or sleep.
43+ hours live chat every single time no support agent available when I get to the top.

EU support almost instantly answers live chat and the phone and are very nice and cordial but, unfortunately cant do anything to NA accounts even if they ask their superiors.

[captainazzhat]

I put my ticket it last weekend, submitted another on thursday. Been kicked out of chat twice. Makes me very sad that i cant play on my 4 day weekend :*(

[wolfrikku]

Kudos to all the EU players linking chats to access live chat and help everyone out.

I have tried changing the numbers and and other things in the url to try to access NA live chat but it still links to EU no matter what is changed; changing the last number to 1 or 5 is still EU.

I get through instantly on EU but of course they can do nothing.

32+ hours on the phone 21 times it hung up on me 2 times I had to go to work or sleep.
43+ hours live chat every single time no support agent available when I get to the top.

EU support almost instantly answers live chat and the phone and are very nice and cordial but, unfortunately cant do anything to NA accounts even if they ask their superiors.

NA isn't open yet and i really don't think they will be open today...