Lost free 30 days for accidentally registered to the wrong service account?

[slykkoxin]

Man....i'm beyond upset

all i want is my CE items on my main character so i no longer have to feel jealousy when i see everyone with their couerl mount

[Cyrus-Wallace]

I will put this big lie right here (Again):

Monday - Friday: 01:00 AM - 06:00 PM PDT
Saturday - Sunday: 12:00 AM - 05:00 PM PDT
It is currently Saturday, Aug. 31, 2013 07:30 PM PDT

That chat service is only available for EU players, as far as I know.

[piccolo113]

I will put this big lie right here (Again):



That chat service is only available for EU players, as far as I know.

That's cool of you to remind us of what we know, but nobody was talking about the chat service in the past few hours.....

[Cyrus-Wallace]

That's cool of you to remind us of what we know, but nobody was talking about the chat service in the past few hours.....

Yes, but it pisses me off so bad that I can't get it out of my mind, sorry. Yet, I don't know if everybody knows.

[piccolo113]

Yes, but it pisses me off so bad that I can't get it out of my mind, sorry. Yet, I don't know if everybody knows.

Oh oh oh, I see what you mean. I thought you were being snarky and reminding people not to bother with chat because they closed 2 hours and 42 minutes ago, had they actually been open this weekend. Sorry.

Edit: I also just re-read your post and noticed that I totally missed the actual words you said. Again, sorry for being so snippy.

[Heghmoh]

Just got this email:

Dear Customer,

Our records show that you recently contacted Square Enix Customer Service to receive assistance.
We are very interested to hear more about your experience during this process and it would be greatly appreciated if you could spare a few moments to answer a short survey and help us to improve our service.

LOLOLOLOLOLOLOLOL!

[slykkoxin]

If I could just get my issue resolved and not just escalated (cause we all know that does nothing) i would be happy go lucky right now

[Cyrus-Wallace]

Oh oh oh, I see what you mean. I thought you were being snarky and reminding people not to bother with chat because they closed 2 hours and 42 minutes ago, had they actually been open this weekend. Sorry.

Edit: I also just re-read your post and noticed that I totally missed the actual words you said. Again, sorry for being so snippy.

It's okay, I didn't intend to do that. At least EU players would be able to find the solution this weekend. That's what I'm aiming for. This will reduce the income of tickets, as well. So, NA players, don't pull an all-nighter!

[MidnightKaiserin]

I don't think that 7 days is enough. The free days should've started since EA ended and continue to go on until things get fixed, but not like we can get in to play lol. My husband said he's going to give it a few days and see if it hopefully gets fixed. He's already talked to support twice about the service account issue.

[Kasenumi]

Just reminding people that the 7 days extended trial is for people with active games on their account. If you don't get fixed by the time this is implemented, it will be added to your second(or third) accounts that are currently at 25 days or so. They will not apply to your first account with early access bonuses, because that account has no game attached to it yet(or you would be playing right now) and thus no free trial.

It won't do a shred of any good to us unless we get our accounts fixed before they hand those out.