Lost free 30 days for accidentally registered to the wrong service account?

[Black_Bandit]

So if we play on the new service account that we made by accident ... will that hinder them fixing our problem ... because i just wanna play and kill sum time before the problem is fixed

[Vektrat]

For you stuck people, let me let you know that past 1.0 game codes work, in case any of you has one, you can add it to get ti working meanwhile...

As well, people who originally purchased 1.0, had guest passes of 1 free month, adding those will also let you play even if you created a new service and your account is currently unlocked.

Be ware I don't know how this may affect further actions by customer service, but afaik you can always add products on top of the ones you have NP.

Good luck

[Nejikun4]

I DELEted that comment Seriat!!! xD

Now now Neji, play nice with the newbie. They don't know any better.

[Nareia]

Like holy hell! I sent in a few tickets regarding my 2 service accounts (FFXIV 1 and FFXIV 2) with one being inactive with my high level character on there as well as my mog hat and caith sith and can't log in to them and the other service account with my collectors edition items but not my characters. I tried calling only to get busy signals up the ass. Then I tried chat support only to have my chat cancelled at the end. It's the damn weekend and I can't even log on to my characters unless I make a new character on Service account FFXIV 2 which I don't want to start all over!!!

I sent in that "wrong service account" form and got a notification just to say they received it and that was yesterday and my other ticket 3 days ago (48 hours to be replied my ass!!!). So aside from being pissed off and ranting, I will cool off and spend the weekend going out with friends and to make it worst, they won't have service on Monday so that takes a million more days till I and others to get a response to resolve these wrong service account issues!!!!!

WE DESERVE A DAMN EXTRA MONTH OR AT LEAST SOME KIND OF REWARD FOR THIS. I KNOW THEY ARE WORKING HARD BUT THEY SHOULD HAVE BEEN PREPARED FOR RELEASE AND BETA.

[Tyran]

So if we play on the new service account that we made by accident ... will that hinder them fixing our problem ... because i just wanna play and kill sum time before the problem is fixed

You can do that, but I thought I also read somewhere that they cannot transfer characters made on Account 2. So if you do that, be prepared for the possibility of losing those new characters. I think all they do is take the code you registered and copy it over to Account 1. No actual "merging" of accounts per se.

[Seriat]

I DELEted that comment Seriat!!! xD

Oh well, /shrug

[The_Barber]

Because I'm trying to be reasonable? If SE:NA can realize now that they really need to get their shit together or they're going to have problems, then fine. It may have taken them a few days to see it, but, fine. They see it, and they're going to fix it. Finally.

My patience with them on later issues will be drastically reduced, however. But if they fix it today, like I want, then... there's not going to be much of a media story, anyway.

like YOU WANT?
MEDIA STORY?

wow you are a self important selfish little brat aren't you.....what color beemer did daddy get you for your sweet 16?

WE ALL WANT a fix, some of us have been waiting for 24,48,96 hours

you need to chill the hell out, you are angry we get that, but acting like a d-bag is not going to make you the king of the forums

[Marleytiva]

Nejikun has been around for a lot longer than i have and i started around page 200 so back off with your holier than thou i am better than you routine.

Nah, that's the point Cirus was making. He's (Nejikun) been posting in this thread incessantly, but he has apparently not read much of it (like many others in this thread). Everything the mod told us is contained in this thread, pretty much.

Also, your barber business sounds awesome. I'd kill to have that kind of awesome service where I live. I would have mentioned it earlier, but I didn't want to further add to the clutter of this thread.

[Matrinka]

As I've said before:
I've been more than patient.

Because of my belief in the game, I spent $80 and change on the collector's edition for the ps3. I pre-ordered it back in June.
When all the errors started happening during phase 4, I realized they were stress testing the servers and that is why I couldn't get in the game to play.
When Early Access started, I found out my pre-order code was invalid. Still, being patient, I dealt with it. Luckily, I had a second pre-order code from cancelling the SE to get the CE.
When my CE finally came in, I read everything I could in the one-sheet manual and figured, since it was a PSN 12-character code, that I should enter it into the PSN. It wasn't like I recieved actual directions.
After entering my code, I found out that a second service account was created. I sent in a ticket on Tuesday morning. It was deleted. I was patient and filled out a different ticket.
No sweat, I thought, I'll call them on Wednesday. I spent 2 hours on hold before being forced off the phone because I had to go to work early in the AM.
While at work on Thursday, I called customer service. I stayed on hold for almost 5 hours until I talked to a person. Together, we filled out a new ticket to ensure that my account would be repaired, with the CE items on account #2 being transferred to account #1, with my character and pre-order items.
Friday morning, 7am, I log into the support page to check upon my ticket, to find out it was marked "response required." I looked everywhere, but found NO WHERE, to enter a response. After reloading the page, my ticket was deemed "closed." I checked Mog Station but my account was still split in two. I went to work, figuring it would be fixed while I was busy. I was patient.
I got home and my ticket was still closed, my account still split in two. I waited in the live chat queue all night, to never reach a human. My ticket is still closed. My account is still split in two.
Last night, I tried to get into the Live Chat numerous times, waited for hours to check upon my closed ticket. I was kicked each time I reached #1. I gave up when the links told me the customer support center was closed.
I woke up this morning. My ticket was closed. My account was split in two.

My patience has worn thin. I looked forward to THIS WEEKEND all during phase 4 and early access, when all I could barely play, because the servers were full. I got to play early in the mornings, and maybe for an hour after work. I figured that, as a paying customer, they'd give a statement and extend early access due to their poor direction on how to redeem the codes. Nope, SE is silent. People are angry because they're silent. People can't play during an extended weekend because of a minor error caused by confusion over Square Enix's horrid directions. I feel that we have every right to be angry. Telling people to calm down does nothing more than make the situation worse, as it feels very patronizing.

[Zamera]

The major question is what is happening to chat when you stay in the queue and never get an agent during the appropriate times when filling out the correct support ticket. I have been in and out of the live chat queue since 27 Aug trying to speak to an agent and continuously get no agent found.

Hi all,

My apologies to everyone who is still having this problem and did not receive help so far. Please believe me, everyone here is working as hard as they can to help you. Unfortunately, due to the sheer number of inquiries, this takes longer than we would like and we fully understand that you are not happy with this situation.

To give you a better idea of what is happening with the chat, I'd like to confirm two things:

EU support helping US customers

It is not possible for EU customer support to help a US customer or vice versa. For data protection reasons, each region's customer support only has access to their own customers' information.

Using a link to contact Square Enix directly via chat

- The link posted earlier in this thread is not an official way to contact Square Enix and the only reason why we have not removed all references to it yet is that we want to help you as fast as possible.
- By using this link, you are bypassing parts of our support system and you may end up waiting in a chat queue for hours, simply because the chat is officially closed at that time and there's no one in the office to take your chat.

Again, we're doing everything we can to help you as fast as possible but many of you will, unfortunately, still face waiting times over the next days.

I know this is much to ask but please be patient and hang in there, we will help you!
-Aethingie