Quote Originally Posted by thecowgoesm00 View Post
"Please be sure to have your ticket number ready when you are contacting the Support Center for assistance.

"FFXIV Tier 2 OL" Operation Hours: Monday through Friday 9:00 AM to 6:00 PM (Pacific Time)
Chat service is currently unavailable.

Please try again during business hours.

This page will be available and can be revisisted within 7 days of its creation date to begin your chat with our Support Team.
Do not disclose this URL to others as this ticket has been created with your customer information."

Chat's always unavailable for me and it's open :/... They said they would be running chat today and tomorrow.
For NA it opens at 3pm est today or 12pm pdt.