Lost free 30 days for accidentally registered to the wrong service account?

[beater49]

Not possible. He's on Gilgamesh, my server and that's NA.

afaik servers are not region locked. so my NA account can also play on japan servers, as well as EU accounts can play on NA servers

[aniki721]

the server a character is on doesn't matter guys. It's where your SE account is based, or what region you CHOSE when registering. I can make JP server characters all day (no I can't) and that doesn't mean JP support can help me. I'm n NA SE account.

[Zet_]

Not possible. He's on Gilgamesh, my server and that's NA.

Servers aren't account restricted. I'm an EU account and I'm on the US hyperion server(I also have a character from the old 1.0 on a JP server).

[Dillinja]

How are you all getting through to chat que . every time I enter this address it says " Please wait while we establish a connection to the Chat Server.". Here is the link I am using https://squareenixen.custhelp.com/ap...44142/_icf_5/2

[Phubbs]

If the NA chat is closed, why the heck is it taking 2 hours to get to number 1? It should instantly tell you you can't connect. It basically gives you the illusion that there's an agent while there isn't?
If everyone is getting the error message the Q should be dropping by the dozen every second. Which it isn't.

[chipsillesa]

Wooo hooo!!! We're at page 400 already! Bet we can reach 500 before this day ends. lol. I wonder how many pages it'll take before we can have this problem sorted out. 800?

[Nejikun4]

ITS REACHED THE 400 PAGE MARK OFFICIALLY!!!!!

[Cyrus-Wallace]

I want to be on page 400!

Edit: YAY! Yes, but it seems that the queue is not moving, but the people who's in front of you're quiting, probably.

[Solaristics]

afaik servers are not region locked. so my NA account can also play on japan servers, as well as EU accounts can play on NA servers

What I meant was, he's on NA account but he got help from a EU person (Who can only help EU accounts). This is all saying he made an NA account and not a EU one.

[beater49]

The queue is going nowhere, it seems. It's opened, but there're no agents logged in, apparently. They only ones working in SE, are the EU team, for customer live support.

@Beater, I edited my last post with my answer!

haha. just kidding. i think we can agree that the 5/1 chat line is NA and was all thanks to my amazing deductive reasoning...lol

anyway, you still owe me a soul. haha. be on leviathan when you can ok?