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  1. 08-31-2013 02:32 AM #1
    CirusArvennicus
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    CirusArvennicus's Avatar
    Join Date
    Aug 2013
    Posts
    66
    Character
    Solya Frost
    World
    Gilgamesh
    Main Class
    Thaumaturge Lv 39
    Has anyone else encountered "No agent available" when reaching the 1 position in the queue?
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  2. 08-31-2013 02:40 AM #2
    Puck
    Player
    Puck's Avatar
    Join Date
    Aug 2013
    Location
    Ul'dah
    Posts
    95
    Character
    Master Puck
    World
    Midgardsormr
    Main Class
    Archer Lv 50
    Quote Originally Posted by CirusArvennicus View Post
    Has anyone else encountered "No agent available" when reaching the 1 position in the queue?
    Yeah, that seems to happen a lot. Did that for me all day yesterday.
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  3. 08-31-2013 03:13 AM #3
    k3rtz
    Player
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    Join Date
    Aug 2013
    Posts
    5
    Character
    Yukii Asuna
    World
    Malboro
    Main Class
    Lancer Lv 16
    I opened 3 multiple tabs, none went through.. I have 8 tickets submitted already, yesterday 2 went through but I wasnt able to check them, the moment I came back I would 5-7 minutes they DC'ed on me and my tickets were closed. Now Im still waiting for multiple chats to open.. to make it easier for you here is the chat link. input your ticket number in the parenthesis and make sure there are no blanks. goodluck! 2 hour+ wait time with 10 percent chance of success.

    https://squareenixen.custhelp.com/ap...anding/_icf_6/(INSERT TICKET # HERE)/_icf_7/44142/_icf_5/1
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  4. 08-31-2013 03:29 AM #4
    k3rtz
    Player
    k3rtz's Avatar
    Join Date
    Aug 2013
    Posts
    5
    Character
    Yukii Asuna
    World
    Malboro
    Main Class
    Lancer Lv 16
    Quote Originally Posted by k3rtz View Post
    I opened 3 multiple tabs, none went through.. I have 8 tickets submitted already, yesterday 2 went through but I wasnt able to check them, the moment I came back I would 5-7 minutes they DC'ed on me and my tickets were closed. Now Im still waiting for multiple chats to open.. to make it easier for you here is the chat link. input your ticket number in the parenthesis and make sure there are no blanks. goodluck! 2 hour+ wait time with 10 percent chance of success.

    https://squareenixen.custhelp.com/ap...anding/_icf_6/(INSERT TICKET # HERE)/_icf_7/44142/_icf_5/1

    an update: I finally spoke with someone! atlast.. now the ticket that got closed down was re-openned and my representative was Austin P. I got intouch with him exactly at 2:30pm GMT.
    ticket submitted: 8/28/13
    Ticket email confirmation: 8/29/13
    Got through chat support(1st time and got booted out): 8/30/13 around 12pm.
    Got through chat support (2nd time and ticket escalated) : 8/30/13 around 2:25pm
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