Lost free 30 days for accidentally registered to the wrong service account?

[Joobabah]

He's the same guys I got. Told me 24 hours as well (at 10am this morning).

[kyse]

all I know is I have been waiting 5 days to get this fixed when I call them I better not have to wait anymore then a few hours cuz 5 days for something like this to be fixed and now not being able to play is just dumb!

[theechrisfox]

How do you live chat?

[Eunjio]

After waiting hours and unable to find an agent on live chat and waiting 2 hours more on the EU live chat to finally find one, I am speaking to one as I am typing this. Her name is "Luca", And she is escalating the issue that most of the people here are having now. ^^

[Matrinka]

I hope the 24 hour mark is on point. Its been 14 hours since I got off the phone with NA support. (I was on hold for 5 hours yesterday.) I just tried to log into the Lodestone, just to get the message, that I need characters on my account to use it. Sadly, my cat-girl is inactive for now. Mognet reflects no changes in merging account #2 with account #1. *fingers crossed*

[Tatsuga]

my account is expired and i cannot play now. anyone like me? i received an email from Square Enix said that my case will be responded within 48 hours, but now 3 days has passed and nothing from them.

[Elektrolysis]

I'm also one of the people who incorrectly applied codes to the wrong service account. As of today I am locked out and will have to re-roll on the other service account if I want to play. I've tried calling Square Enix customer support every other hour for the past 2 days and have gotten a busy tone every single time. I sent in a ticket days ago and still don't have a response. At this point, it looks like I won't be able to play my Thaumaturge this weekend, which is EXTREMELY frustrating.

[Toranja]

They don't merge the accounts. They add another code to your service account 1.

In my case, they have addressed me twice and both times they've made similar mistakes.

I'm playing on the PS3 and on the PS3 alone. The first time, they added a Windows EA code to my service account 1. I got back to them and told them there was a mistake. They now add a Windows Beta to my service account 1.

I'm going to drop the issue and just wait for my physical copy to arrive.

But be forewarned to tell them very explicitly and repeatedly your platform. You might have better luck than I had.

[Tamoa]

It's baffling how the agents say different things - some say it'll be fixed within 24 hours, some say up to 2 weeks, some say they cannot give a timeframe.

[jBui]

What's the phone number to call support?