Full Servers; Are you fed up with it?

[Cairn]

Queue, can I have it?

[Garmasi]

You bought their game, not only that, you're all playing for free, we have an entire month, A MONTH, 30 days, of playing this game, with no extra cost, on top of that we're getting extra free days, so missing out half a day or so of playing because the server is full is not going to kill you.

Getting free things as part of a purchase agreement does not make them "free". If someone is handing out truly free things- food samples, a free T-shirt, this stuff is really free, and if you have a complaint you are definitely acting entitled.

However, let's say you buy a month of gym membership advertised with "buy a month, get a free month!" Next you show up to the gym, and all the equipment is broken and unusable. You're allowed to sit in the lobby, the repairman may arrive at any moment, we're not sure. But it could be a few days, or a week. You now cannot use a service that you paid for. It does not matter if it was the "free" time, or the "paid" time, they are BOTH paid time, and you should expect a refund based on the time that the service was utterly unusable.

That's (half of) what upsets me, I did pay for this time, and it is being used up. I think some of the frustrated people are not acting entitled- they are just expecting the service they paid for, and know that it is not certain that we'll be refunded for paid time lost. (yeah I saw the letter)

[flikQ]

I couldn't play with my friends on Leviathan, so I joined Moogle (while it was open for 30 seconds) and made new friends, my existing friends now won't talk to me or give me cookies but it's ok because my new friends give me cookies.

The moral of the story is: There isn't one.

Confused? Good!

[hynaku4494]

If they don't fix servers problem don't see me staying past 30 day free trial. I have 2 characters on 2 servers and cant play ether of them. Bought first FFXIV when first came out it failed and now this ones a fail to cant play it don't want it. Never had this problem in 5 years that I played FFXI. Other day when got to play first thing see tons of spam from kinah sellers.

[PhantomJay]

before i was kinda upset by all this but reading that makes me feel a lot better. the only thing i wish they would address is are world transfers going to be free or not.

[Rurushan]

Another white knight thread that is riddled with arrogance, openly demeans anyone with a different opinion, and stands as an affront to consumer rights. Surprised it got as many likes as it did.

'One Free Month' - On the condition that you buy the game. Therefore it is not 'free'. If a company can legally slap the word 'free' on any part of their product by any loophole or other twisting of words, they will do it because thats what simple-minded consumers latch onto the fastest. Every MMO ever has offered you one month of play without subscription fees. Imagine what it would be like if they didn't. You pay $30 for something you can't play until you go home and pay MORE for it. That would be pretty bad, right? Now imagine if you pay for the game, set up your account, and then your first month is wasted in one way or another due to extremely poor/unusable service. I think the worst are people using some bass-ackwards logic to say that the free month is there to make up for such launch-day MMO issues, because launch-day issues is very common with MMOs. Morons. That month of play is included with every purchase of the game for as long as the game exists. People who join up years from now will still get that month of play, they aren't going to take it out once they have their shit together. And this brings me to another key point:

'Launch-Day issues happen to all MMOs, you should have expected this' or 'It's fine, it's not like any other company had a clean launch' - NO. Seriously? The logic here is 'because (almost) everyone else is less than satisfactory, that makes it okay'? Please stop playing video games and find yourself a new hobby, you are ruining a favourite pasttime of nerds everywhere. GET OUT. Quality standards keep dropping every generation because consumers like you have come to gradually accept the increasing amount of bullshit that companies come up with to maximize their profits and ROB gamers of their money. Remember when we used to pay for COMPLETE video games? That doesn't happen anymore... DLC was invented and so many people bought into it because of the way we were told that we would be buying 'extra' content to extend our games. Nowadays we buy full games with upwards of 25% of the content locked until we pay them MORE. This is content that is ALREADY ON THE DISC and people just keep shovelling money out to these guys and sure enough... other companies look at their profits and say "gee, they made a lot of profits because the consumers paid for something that required little to no extra work, we should do that too" and now even Nintendo is doing it. MMOs are not any different. MMO server clusters cost a lot of money to maintain regularly so naturally, no company wants to overshoot their projected consumer base and end up with extra hardware - that is a profit loss.

'They are doing everything they can' or 'MMO launches are all chaos theory and it's impossible to be fully prepared for them' - More nonsense. Beta tests are a fairly good indicator of how many people are going to be playing your game. The company collects all kinds of data from these things, including the number of logins, the amount of stress their server cluster can handle... all sorts of things that could help them prepare for release day. Not EVERY MMO out there has had a terrible launch either... even if you consider all of them to have been 'rocky', you can at least acknowledge that its to varying degrees of success. The thing is, other companies have already set the standard for running a succesful MMO, and they release their profit statements regularly. This isn't a new age of gaming, its existed for decades. It isn't that it's impossible to be completely prepared for an MMO, its that a combination of poor planning and a desire to maximize profits - which is cost of product vs cost of production, meaning getting you to pay more for less - results in a rocky start like this. If servers are so full, there should be a limitless queue system and an AFK kick timer to reduce stress on the servers and allow players who WANT to play to actually get in without having to waste time mindlessly mashing the login buttons to try to get in... a queue would allow for doing OTHER THINGS while we wait. Until they address why this hasn't been implemented, they are not 'doing everything they can', this is inexcusable.

'Why would they not care about their consumers if they wanted to be successful?' - Well, thats just it. To them, being successful does not necessarily mean caring about you. This what I've been saying the whole time. They watch business trends to see whats making money... and happy-go-lucky dipshit consumers are the majority, paying for products that restrict the consumer just enough that they don't complain and continue to buy their product. You aren't the source of their profit - your wallet is! If SquareEnix felt that they would lose an unbearably large amount of subscribers because of unsatisfactory server capacity, they would have had more servers at launch. They know that if they fix this up real quick, they wont suffer much (if any) damage because you guys are still going to pay to play their game and they are also ensuring that no money is being wasted on unnecessary server clusters.

If you want game companies - or any company, for that matter - to actually care about you, then you have to stop sucking up to them like you're actually friends and let them know AS A COMMUNITY that if you aren't happy with the service provided, you aren't paying for it. If you don't make that direct connection between your happiness and your wallet, then they aren't going to cater to your happiness because they know they can do less work and still get your money. The best example so far is the Xbox One. They didn't listen to what we were complaining about, but they changed a TON of their restrictive policies that aimed to give them all your money. You know why? Because they saw pre-order sales and shit their pants at how low they were. You have to vote with your wallet to get what you want from these guys, and maybe, just maybe, these businesses will learn from Microsofts flop and will heed our warnings BEFORE we drop our support for them.

Think about that next time you open your mouth about complaints like we're children.

[Cairn]

Just beat Hydra and got disconnected error 90000, now 2002... T_T

[Malorey]

I find I can log straight in now that there are a lot of people having problems with their registering 2 accounts and whatnot.

[tegrof]

Odd thread to be started in Technical Support, but I'll bite.

"could not be foreseen"? Really? You mean like counting all the pre-orders? Yeah, guess that would be tough to do.....or would it.

and a queue.....that's all that's needed. This "go away and take a chance at getting in at a later time" is a pretty unacceptable method of dealing with high capacity.

I'm not doubting they're working on it, but a world class dev company should be able to come up with a temporary solution while they do.....this is not it.

[BlackRoach]

How can you write an essay, I'm limited to a paragraph