Lost free 30 days for accidentally registered to the wrong service account?

[TasOgie]

I highly recommend ringing UK support line for those living outside USA. I rang them at 9AM UK time (7PM'ish) AU time Scotty lad answered an couldn't have been more helpful if he tried. Got up 30 min ago an it was done.So it took overnight. (For Aussies) its 0011+44 870 6000 182

edit

I have noticed most of the hate towards customer support seems to be USA based....(not trolling) just an observation. It's interestin because the UK line is so helpful an so nice to talk to.

[Manic]

Why in a sanctuary? o.o

You get rested exp when you log out in one.

I'm glad to know some people got their's fixed, but looks like it's only people who actually are lucky enough to get into chat or talk on the phone.

[Asphyxiantologist]

So apparently theres only 2 guys in support. everytime a support guy free's up he, takes 10 player from the pool and 9 of them gets canned and given and error "No available agents". This is to ensure our support line doesnt get completely swamped and overwhelmed.

Pray for RNG

[jBui]

How exactly are you guys even getting to this live chat...? Every time I click on contact us, all I can do is send an e-mail.

[Whitefall]

Why is that their live chat doesn't have available agent? SE is having lots of money from us and they can't even hire more agents >.<

[Asphyxiantologist]

Why is that their live chat doesn't have available agent? SE is having lots of money from us and they can't even hire more agents >.<

You just realize this now? you know the error 1017 could easily be fix in less than 15mins by someone who have basic understanding of scripting. Could easily add few lines to make log in que's not limited by 200. its that simple and yet they have not done anything to solve this. Same goes for kicking afk'ers in the game.

[MrTapion]

They should just add an option on our service accounts, to let us merge them if we want. At least for the time being for free, so we could do this on our own. Guess that might make a bit too much sense though.

Still no fix yet, guess will check once or twice more tonight, than in the morning and see if anything is done, before I go to work.

[lamestdude]

Guys, after my fourth attempt at trying to contact chat support, I finally made it:

Agent Ricardo L: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hi
Agent Ricardo L: While I look over your ticket information, may I have your first name please?
You: XXXXXXX
You: ??
Agent Ricardo L: Sorry for the wait XXXX.
Agent Ricardo L: What seems to be the issue.
You: Oh np
You: Basically, a well-known issue in the tech fórums. I accidentally made a second service account while trying to actívate my code.
Agent Ricardo L: Okay have you made the right kind of ticket?
Agent Ricardo L: Or you still need to make one?
You: I'm pretty concerned, since my game time is running out, and today is my last day.
You: No, I already made two tickets
Agent Ricardo L: can i have both ticket numbers please.
You: Sure
You: A sec, please..
You: 2XXXXX
You: and this one
You: 2XXXXX
You: Can you guys merge this two accounts, please? Otherwise, I won't be able to play tomorrow.
You: My toons and all my ítems are in my first service account.
Agent Ricardo L: Okay it appears that none of these tickets are the right kind.
Agent Ricardo L: I will provide you with the steps and how to do it, and then you would have to contact us back.
You: Wait, what about these ones ?
You: 2XXXX 2XXXXX
You: Please, this is my fourth attempt at trying to contact you, guys.
You: I've made many tickets, however I only got an auto response from the old ones.
You: I didn't know what to do, and I know this is a well-known issue.
You: I also filled the wrong account service form.
Agent Ricardo L: Those are the right kind of tickets.
You: Oh thanks god...
Agent Ricardo L: Unfortunately, your ticket does not verify. However, since you have already submitted one, we can move into the second tier of verification procedures. Please provide us with the following information:

Name
Date of birth
Email address
Full street address
Phone number
Security token serial number
Square Enix id
You: Sure
You: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
You: Security token?
You: Is this related to preorder or activation codes?
Agent Ricardo L: No its just and extra method of security. Its a randomly generated code.
Agent Ricardo L: You dont need to provide this if you dont have one.
You: Mmmkay, I don't have one.
Agent Ricardo L: Give me a moment while i prepare the ticket. Thank you.
You: Thanks a lot.
Agent Ricardo L: Okay everything is done. You just need to wait until this has been taken care of.
Agent Ricardo L: Are there any different issues I can assist you with right now?
You: Thank you very much.
You: Will this take pretty long?
You: Oh, and one more thing
Agent Ricardo L: Im not sure. Hopefully not.
You: Alright, I guess, I won't be able to play tomorrow. I just hope you guys will be able to solve it as soon as possible.
Agent Ricardo L: You can play, but not on the incorrect account.
Agent Ricardo L: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Ricardo L has disconnected.


However, after I was ab out to tell him about the forums and this thread, the agent left the chat. So,to sum things up:
1.- he didn't tell me if this issue would be solved tomorrow. He just implied that they would do it ' soon'.
2.- He said I could play on my first account, and when I was about to ask him how am I supposed to do it, since this is my last day on my first service account, he suddenly left the room.
3.- I wanted to ask him many more things, however as I stated before, he left pretty quick.

So, I'm not sure if this will solve my current situation tomorrow, because he couldn't specify a day....

[Asphyxiantologist]

They should just add an option on our service accounts, to let us merge them if we want. At least for the time being for free, so we could do this on our own. Guess that might make a bit too much sense though.

Still no fix yet, guess will check once or twice more tonight, than in the morning and see if anything is done, before I go to work.

Theres so many easy things they could have done but they choose not to.

[DeepFrieze]

Theres so many easy things they could have done but they choose not to.

I don't see why we can't just be given the tools to do it ourself, especially if it's a one-time thing. They don't seem to even be following any particular order.