Lost free 30 days for accidentally registered to the wrong service account?

[zasc]

GUYS!
HEY GUYS!

I just got off the phone with the UK support for the second time, chasing it up, and the guy told me that as far as he knows, They are currently on track to have it all resolved by the end of early access tonight, and a friend has just been told the same too.

Now, Im not sure if thats JUST the UK center or what, seeing as how they'd have significantly less to deal with than the whole of the US, but its a shred of hope at least. Thought I'd let you all know.

I just called them and the guy told me exactly the same thing. All tickets will be fixed by the end of the night and they have a large number of them

[Malfice]

Dude... Would you marry me ?

Its totally possible he was just saying that to keep me happy, but I have a little hope now. If its not, Im going to call dot on 9am tomorrow and demand more time on my EA account.

[Trebania]

I called the UK call center which is in Scotland on Skype, I'm Scottish living in Australia, and got a French guy...go figure

Anyways initially he didn't really know what I was talking about, he put me on hold for 5 mins then came back and asked for my actual game code and the ticket number.

From there he could see the issue and said yeah it'll get sorted and they'll email when its done.....wasn't helped by the fact there is someone drilling in their call centre building!!

I didn't ask much more as clearly he really didn't know much about the issue, but at least I know its registered and in the system and being processed...

So fingers crossed....

[EmilyW314]

GUYS!
HEY GUYS!

I just got off the phone with the UK support for the second time, chasing it up, and the guy told me that as far as he knows, They are currently on track to have it all resolved by the end of early access tonight, and a friend has just been told the same too.

Now, Im not sure if thats JUST the UK center or what, seeing as how they'd have significantly less to deal with than the whole of the US, but its a shred of hope at least. Thought I'd let you all know.

I hope what you said is true cuz the UK representative told me different thing an hour ago.

And I really dont think the UK has less to deal with than the US...seeing UK deal with everyone other than NA and JP

[Vulgar137]

Its totally possible he was just saying that to keep me happy, but I have a little hope now. If its not, Im going to call dot on 9am tomorrow and demand more time on my EA account.

shh shh shh shh....don't ruin the moment.

In any case it gave me a bit of hope. But not much.

[AsheDalmasca]

I just called them and the guy told me exactly the same thing. All tickets will be fixed by the end of the night and they have a large number of them

I really hope this is true... Would still like it if someone would tell me where I can find the status of my ticket though ><

[Nicta]

I really hope this is true... Would still like it if someone would tell me where I can find the status of my ticket though ><

go to http://support.eu.square-enix.com/ (or US if you're in the US), then login, then don't close the page, copy paste the same adress in the address bar, then OK, you should see your ticket on the right.

[AsheDalmasca]

go to http://support.eu.square-enix.com/ (or US if you're in the US), then login, then don't close the page, copy paste the same adress in the address bar, then OK, you should see your ticket on the right.

Thanks but now I'm even more worried , I dont see any tickets... x.x

[Matrinka]

Thanks but now I'm even more worried , I dont see any tickets... x.x

Are you in NA? Try http://support.na.square-enix.com/index.php

[EmilyW314]

Thanks but now I'm even more worried , I dont see any tickets... x.x

Don't worry I can't see my ticket either as the form for this incident does not require you to login before submitting.

I have called the EU support twice and both times they confirm they received the ticket