Lost free 30 days for accidentally registered to the wrong service account?

[Zamotic]

6 Hours later.. I'm thinking Option 2 is a lost cause... good luck if anyone hit Option 2 after calling instead of Option 1. I'm heading home where my wife has me on hold with Option 1 this time.

[Ducke]

Day3 Update:

No new email or communications from SE. I guess I just continue the waiting game.

[AsheDalmasca]

Day3 Update:

No new email or communications from SE. I guess I just continue the waiting game.

I haven't even gotten the confirmation that they received my form

[Drakkan]

Im not concerned about that at all, Im more concerned about the license for the game. Thats the expensive part, not the time. A few days costs pennies.

That's really not the issue that has so many people scared though, its apparent we will get our service accounts merged but that it will take upwards of 2 weeks to happen. Noone wants to be locked out of being able to play for 2 weeks because they had a confusing site setup.

[Viralsyn]

I'm #19 in queue to be kicked out, joy

[Drakkan]

I haven't even gotten the confirmation that they received my form

Id say my confirmation came within about 12-14 hours after initial submission

[tsqrd]

I'd recommend going the chat route for anyone trying to get through. This is the last screen shot I took before I gave up on the phone call http://i.imgur.com/Z2KuFK1.png. Chat took me 2 hours to get connected, let's hope it was worth it.

[JayFiveAlive]

I'm 60 in line after an hour (started at 178). Let's hope I get through...

[Toranja]

I'll post this again. They replied to my ticket about this matter and:

Dear Customer,

Regarding your request for account support. Please find your answer below.

Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. In order to further assist you, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you.

You must either phone or use the online chat.

Edit: But, you must have filled the correct form before: for wrong SE ID or wrong service account.

[Sixx]

That's really not the issue that has so many people scared though, its apparent we will get our service accounts merged but that it will take upwards of 2 weeks to happen. Noone wants to be locked out of being able to play for 2 weeks because they had a confusing site setup.

I finally got through via the phone and they confirmed this. They couldn't give a more accurate ETA but did say that we would essentially be locked out until the accounts merge.