Lost free 30 days for accidentally registered to the wrong service account?

[Toranja]

This was my reply to their response to my ticket:

Good afternoon,

Thank you for your reply.

I must, however, ask you what was the purpose of filling the form, if I still have to through the Chat or Phone Support.
Is this particular to my case or to all in a similar situation? If it applies to all cases, then I advise you to send an automatic response to all that filled this form stating it so.

May I also ask why isn't an automatic procedure in place to correct this situation? The same happened during the launch of FFXIV V1.0. To resolve the situation, we filled a form with our original code in the Support website and another was generated for us.

There are many people in this situation. If you are going to resolve this case by case, this problem will persist far beyond Early Access. Please take this into consideration and extend the early access period or find an automatic manner to resolve this situation.

If possible, please forward this e-mail to your superior.

Thank you for your time.

[Matrinka]

I can't even get through to the 310 number as the line is always busy. This is pure pain.

[CaptainRAMBO]

how do you access live chat?

[Viralsyn]

I called on the phone and waited about 3 and a half hours yesterday before I hung up
I also got disconnected from live chat.

Same fucking thing happened today this is bullshit

[Zamotic]

Honestly.. with the hold time for phone calls if you don't call at 9am PT you'll be on hold past the cut off time. Some of us are going on 4 Hours 30 Minutes here. I can't see this getting any better. I'm wondering if they just aren't answering phone calls that use Option 2 right now.

[Viralsyn]

Honestly.. with the hold time for phone calls if you don't call at 9am PT you'll be on hold past the cut off time. Some of us are going on 4 Hours 30 Minutes here. I can't see this getting any better. I'm wondering if they just aren't answering phone calls that use Option 2 right now.

Yet some people are saying they are getting through only having to wait 1-2 hours while others wait 4+ hours, clearly their queue system for the phone and live chat don't work.

[AsheDalmasca]

Number 51 on livechat atm. Started at 187. Dreading the moment it will hit 1.. ><

[Matrinka]

Anyone care to post a link to the live chat? I can't find it buried on the Customer Support page.

[Badfish]

89 in the queue for live chat. Says I have 29:28 until an agent. Plus since I am at work I have an internet phone that is ready to dial the phone number. Oh S*** is going down today

[pantsmessiah]

34 so at least I can give you a heads up!
You are currently number 34 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available. The average amount of time a customer has to wait is 01:37:13.