Quote Originally Posted by Unch View Post
I had this same screen, then I added my game code I got this morning, and it fixed it, Add a new service and enter in the code you got this morning.

Do not add a new service. You want to click either "Add a new platform" or "Add a new windows service". Do not click on the tab that just says "Add a new service" as this will cause a whole new account to be created for FFXIV and you will not have your current characters on it.