Lost free 30 days for accidentally registered to the wrong service account?

[Winmac]

Same... but I have the ticket number it gave me after I filled out the form. Think they can look it up by that?

I really hope so , i even made a print screen of it just in case

[Chimerajones]

Well someone said that if you don't get the merge before the EA date runs out your character gets deleted as well right?

and btw. Here's an update from GMG!

[Degha]

Add another user to the list. I did receive an email from support on the ticket I submitted saying that it will be responded to within 48 hours so here's to hoping that holds true.

It's really quite the conundrum.

We can purchase another digital key to add to our first account. This would allow us to keep playing the character we started and have no chance of deleting it but I would see almost no chance of getting our CE items transferred.

We can hope that they merge the accounts within the head start time and run the risk of losing our characters all together.

Uggh!

[candicealyse]

Add another user to the list. I did receive an email from support on the ticket I submitted saying that it will be responded to within 48 hours so here's to hoping that holds true.

It's really quite the conundrum.

We can purchase another digital key to add to our first account. This would allow us to keep playing the character we started and have no chance of deleting it but I would see almost no chance of getting our CE items transferred.

We can hope that they merge the accounts within the head start time and run the risk of losing our characters all together.

Uggh!

When did you send in your ticket? I sent mine in about twenty minutes ago and haven't received and email from support.

Also, why is there a risk of losing our character? Sorry, just a bit confused on that part!

[Alexander_Dragonfang]

Wait what?! we are going to lose our EA characters? what is this?!

[Chimerajones]

That's what I'm asking! I need to know If I need to charge stuff on amazon NOW or not.

[Statishido]

Well this is something new. I got all the way down to 1 in the queue and now it keeps rolling back and forth from 1 in the queue to 2 in the queue back to 1 in the queue. For 5 mins now its been doing that. Weird.

WOW... after waiting yet another two hours. I just got the status Cancelled message like I did the first time. I'm done trying to get connected via Live Chat. I'm still waiting on the phone (2hrs now) and I'll ask about the character deletion. However to my knowledge, nothing has been said about deleting characters.

[Medusari]

you are not going to lose your characters, stop scaremongering, SE might be handled this whole account thing badly, but they are not going to commit business suicide by deleting characters.

Candice - it took like 15hours before I got confirmation that my ticket was received.

[pantsmessiah]

When did you send in your ticket? I sent mine in about twenty minutes ago and haven't received and email from support.

Also, why is there a risk of losing our character? Sorry, just a bit confused on that part!

I went almost a full 24 hours before getting the automated response to my ticket.

I assume people are saying there is a risk of losing your character because the account that has the game registered to it doesn't have your character. So if they can't/won't fix your account you can either lose your EA items and progress and start over, or buy another copy of the game (and hopefully not make this mistake again).

[Guni]

This is incredibly frustrating, I want to put in a ticket but that would mean having to agree to terms which include:

Unfortunately we cannot offer refunds for any subscription fees that have already been paid for on the mistakenly registered Square Enix ID. We are also unable to transfer the subscription status from one account to another and you will be required to set up your subscription again once the process is complete.

I am frustrated at the thought of losing my free 30 days after supporting the game and Square Enix by pre-purchasing. Hopefully we'll get some official statement soon, because until we do I'd rather not agree to those terms.