Well, I got into EA. But my girlfriend bought the game and was never sent a code. SHITITAL RIVER keeps saying that the digital rights are still being processed. Yet EA took the money and hasn't even given anything but a receipt in return.....

F SE and F Digital river.. this whole experience has been terrible.
Shouldn't the code be on the receipt that you received upon purchase of the pre order? They may also have sent you an Email verifying your purchase, unless you purchased in shop. Check your junk Email. Get in contact asap with the retailers and they should offer you a solution.