
Exactly, people today are little children, therefore communication will quiet the temper tantrums to a degree. Lack of communication will enflame them since they are generally used to being told what is going on.

Is this your first mmo? No it wont. If they told them that a particular model number of server was messing up and they were bringing in a different one people would then switch their complaints to why did SE use it in the first place and why didn't they have a 5th, 6th or 7th backup waiting in the wings. Or why arn't they throwing 50 extra network people at the problem because everyone knows more is better.
Unfortunately no answer will make people happy.
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