How do we get refund for early access?

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Originally Posted by Panelo

That sure is a way to get your account banned.

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that's called retaliation and as a company present in the US that's illegal and can easily transform into a lawsuit and we know what a lawyers wet dream is , sue a big company

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Originally Posted by keichirou

that's called retaliation and as a company present in the US that's illegal and can easily transform into a lawsuit and we know what a lawyers wet dream is , sue a big company

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Your account wont get banned however it will get locked as they assume you're protesting a charge for a valid reason, like, "Hey I didn't pay for this, my account was hacked," and not "I want SE to do something impossible and let me into the game IMMEDIATELY"

It's not though. Read the ToS you said you agreed to.

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Originally Posted by keichirou

that's called retaliation and as a company present in the US that's illegal and can easily transform into a lawsuit and we know what a lawyers wet dream is , sue a big company

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Chargebacks incur a cost to the vendor.
They're a valid way to recoup money that shouldn't have been charged to your account but they're also commonly used for fraud.

SE isn't the only game company that will ban your account if you hit them with a chargeback.
Chargebacks are a last resort option when all other avenues have been exhausted. There is a lot of work on the bank and vendors side to process them.
Refunds and Chargebacks are handled very differently.

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Unlike refunds, chargebacks come with additional fees for the merchant and increase a merchant's chargeback ratio. If a merchant's chargeback ratio exceeds certain thresholds, often around 1%, it can result in serious consequences, including fines, higher fees, higher reserve requirements, or even the termination of a merchant's account. A voluntary refund, however, is strictly a matter between the merchant and the customer.

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If you want a refund, fine. Ask for a refund.
You can even refund Endwalker through Steam or the SE store, provided you haven't unlocked the Access Code. And if you've unlocked the Access Code, Then surely you're clever enough to have applied that code to your account, providing the access the OP so clearly craves.

But companies hate chargebacks with a passion and crack down hard on you if you use do it. Account termination or bans is fairly common practice.

Funnily enough, they are on Steam. Why are they asking for a refund, when they can refund it easily, since games not officially launched yet? Sure, you can't refund the base game, but you've always been able to refund the DLC.

So... basically it's just a drama thread.

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Originally Posted by lezard21

Wow, thanks. This is the fabled helpful FF community I was told about it seems

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Don't get mad because you don't get the answers you want. Truth is you didn't buy early access, you pre-ordered the xpac that include early access. Huge difference.

As long as game subscription time is not used then you are correct. If your still charged and not able to play that is a whole different beast.

I can't believe all the defenders of this product. I have to assume these are fake. That or too many people who don't work and just stay logged in all day.

You basically got it since early access was 4 days early and they gave 7 days free game time

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Originally Posted by Lanadra

We at least know that such devastation was not their intention.

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HA! That actually made laugh in real life. Thanks!

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Originally Posted by VforVendetta

I can't believe all the defenders of this product. I have to assume these are fake. That or too many people who don't work and just stay logged in all day.

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Nope, we just understand how the world works. But I'll throw you a bone since clearly you must be new to the MMORPG market. Launches never go as planned, ever. Get used to it or stop crying.

Let's be honest. They provide incentives for preordering, so you can beta test the servers. IE; like all other "AAA" companies.

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Originally Posted by Velnora

Let's be honest. They provide incentives for preordering, so you can beta test the servers. IE; like all other "AAA" companies.

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Eh, you can still play on the servers without buying endwalker. You can play on them without buying the game at all

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Originally Posted by Phaty

Eh, you can still play on the servers without buying endwalker. You can play on them without buying the game at all

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Congestion is due to people preordering and trying to play Endwalker content during early access.

Sure kiddo, you feel like the adult in the room now? Since you got all that mmo launch experience?

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Originally Posted by Velnora

Congestion is due to people preordering and trying to play Endwalker content during early access.

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And yet, that congestion would still be there if there was no early access. It'd just happen today instead.

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Originally Posted by Valkyrie_Lenneth

And yet, that congestion would still be there if there was no early access. It'd just happen today instead.

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What? No, this didn't start till early access. It's interesting how all the "fixes" don't start till official launch. They can run on "well, it's early access, the game isn't officially out yet". The same crap 343 did with Halo Infinite. "It's in beta".

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Originally Posted by VforVendetta

Sure kiddo, you feel like the adult in the room now? Since you got all that mmo launch experience?

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This is probably the most botched launch I can remember in a long time.

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Originally Posted by Velnora

What? No, this didn't start till early access.

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My point was, the congestion would start when 6.0 dropped, no matter if it was "early access" or "normal release".

We just had a weekend to play the expansion instead of it dropping on a weekday. They've done it this way since heavensward.

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Originally Posted by Velnora

This is probably the most botched launch I can remember in a long time.

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Really? Like, no servers have crashed. The game is fairly bug free. The only real issue is capacity and the login server. That's it. I'd hardly call that the most botched game launch in recent histroy. Fallout 76, New World killing GPUs, etc, etc.

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Originally Posted by Valkyrie_Lenneth

My point was, the congestion would start when 6.0 dropped, no matter if it was "early access" or "normal release".

We just had a weekend to play the expansion instead of it dropping on a weekday. They've done it this way since heavensward.



Really? Like, no servers have crashed. The game is fairly bug free. The only real issue is capacity and the login server. That's it. I'd hardly call that the most botched game launch in recent histroy. Fallout 76, New World killing GPUs, etc, etc.

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They did not start implementing fixes, till today.

Of course they aren't crashing when people aren't able to get in.

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Originally Posted by lezard21

Alright since people on this thread are semantic warrior I'll edit the OP.

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Your "question" was based that you thought we were all mind readers?

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Originally Posted by lezard21

How do I request a refund for the current month subscription + expansion? I am paying a monthly subscription plus the expansion to be able to play the game whenever I want on the 28-31 days of the month, yet I'm currently unable to do so, whereas free trial accounts who do not pay a subscription are able to.

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Your journey begins here - https://na.finalfantasyxiv.com/lodestone/help/

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Originally Posted by Velnora

Of course they aren't crashing when people aren't able to get in.

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Uhh.. Isn't the reason people cant get in BECAUSE THEY ARE FULL?! Seems to me like LOTS of people can get in.

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Originally Posted by Valkyrie_Lenneth

Uhh.. Isn't the reason people cant get in BECAUSE THEY ARE FULL?! Seems to me like LOTS of people can get in.

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17k people across a data center? That's incredibly terrible.

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Originally Posted by Velnora

Let's be honest. They provide incentives for preordering, so you can beta test the servers. IE; like all other "AAA" companies.

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If you don't think the incentives don't outweight the inconvenience then don't pre-order, it's that simple. FFXIV is a game you take your time in, you don't get a prize for finishing MSQ quicker than anyone else.

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Originally Posted by Velnora

17k people across a data center? That's incredibly terrible.

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Terrible...and full.
It is what it is.

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Originally Posted by Velnora

17k people across a data center? That's incredibly terrible.

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17k people in the login server itself. Not logged into the entire datacenter.

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Originally Posted by Rae88

If you don't think the incentives don't outweight the inconvenience then don't pre-order, it's that simple. FFXIV is a game you take your time in, you don't get a prize for finishing MSQ quicker than anyone else.

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Oh yeah, taking your time logging in, that is.

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Originally Posted by Velnora

Oh yeah, taking your time logging in, that is.

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If you don't want to wait in queue then wait a few weeks. As I said above there is no prize for finishing FFXIV quicker than anyone else.

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Originally Posted by Rae88

If you don't want to wait in queue then wait a few weeks. As I said above there is no prize for finishing FFXIV quicker than anyone else.

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Yeah, why expect to play something you paid for. /s

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Originally Posted by Velnora

Yeah, why expect to play something you paid for.

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If you expected to play FFXIV without a queue at launch, or problems during early access, that's a "you" problem.

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Originally Posted by Rae88

If you expected to play FFXIV without a queue at launch, or problems during early access, that's a "you" problem.

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Is that what I said? No. Queues are fine. Waiting 2 hours to get kicked and put back in the line, is not. Yeah, silly me. I shouldn't expect a multi billion dollar company to be at least somewhat prepared. Then again, this is SE, afterall. Notorious for being corporate jackaloons.

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Originally Posted by Velnora

Is that what I said? No. Queues are fine. Waiting 2 hours to get kicked and put back in the line, is not. Yeah, silly me. I shouldn't expect a multi billion dollar company to be at least somewhat prepared. Then again, this is SE, afterall. Notorious for being corporate jackaloons.

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I believe this comes under "problems during early access", and as I said above that's a you problem. It should be fine for official release though so you have the option for waiting and you get a 7 day refund on your subscription for the problems you faced during early access so *shrugs*

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Originally Posted by Velnora

17k people across a data center? That's incredibly terrible.

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No... It's 5000 per server normally, they upped it to 6500 per server. The 17000 is the number of people that the LOGIN server for a single data center can support attempting to LOG IN to the game at one time. The total number of players for the NA data centers is 40000 per data center normally and currently it's been upped to 52000. (8 servers in each NA data center.)

The crazy thing is this: If you manage to get logged in, everything is great. The servers have been incredibly stable. This is a FAR cry from how they were on stormblood launch. The only issue is the queue system. Its inability to save a spot in line throughout 2k+ queues is causing the grief. It's understandable to sit in a queue for an hour or 2 waiting when 17000 people are trying to log in at once. It's understandable to occasionally disconnect during that process. It's not understandable that they haven't implemented a real fix for the problem of losing your place after a few hours of waiting due to the various reasons. They can implement a semi-permanent token system created upon a login attempt that will save a player's place in queue until a successful login even has occurred.

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Originally Posted by Banggugyangu

No... It's 5000 per server normally, they upped it to 6500 per server.

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It should be a fair way more than that. 5000 was the initial size and they've increased that multiple times since then, the first in 2015 I think?

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Originally Posted by Rae88

I believe this comes under "problems during early access", and as I said above that's a you problem. It should be fine for official release though so you have the option for waiting and you get a 7 day refund on your subscription for the problems you faced during early access so *shrugs*

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I would rather pay an additional 12 dollars to avoid these issues.

Man, the simping is going hard.

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Originally Posted by Rae88

It should be a fair way more than that. 5000 was the initial size and they've increased that multiple times since then, the first in 2015 I think?

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The first was shortly after ARR launched. I believe it was originally only somewhere around 4500 per world. It has constantly been updated. They just don't talk about it much.

I don't know why anyone finds it acceptable. So apparently other games have failed at launch therefore since they suck, sq en can suck and nobody is allowed to complain about "the precious ". Listen, I'm not a gamer, I'm a regular a$$ every day normal mfer. However, I bought a game, I then bought time from them to play it, and guess what... can't do that. Now I have children who dont work so they can log on at 6am and play 24hrs a day telling me, my opinion is not valid because another game launched sometime before somewhere and sucked at it too... sure....

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Originally Posted by VforVendetta

I don't know why anyone finds it acceptable. So apparently other games have failed at launch therefore since they suck, sq en can suck and nobody is allowed to complain about "the precious ". Listen, I'm not a gamer, I'm a regular a$$ every day normal mfer. However, I bought a game, I then bought time from them to play it, and guess what... can't do that. Now I have children who dont work so they can log on at 6am and play 24hrs a day telling me, my opinion is not valid because another game launched sometime before somewhere and sucked at it too... sure....

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Because Yoshi-P and the dev team is infallible. And if you can not understand that, it's a "you" problem.

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Originally Posted by Velnora

Because Yoshi-P and the dev team is infallible. And if you can not understand that, it's a "you" problem.

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Maybe its more that we are just tired of seeing so many people posting disingenuous posts about this. We are all unhappy with the lobby server issues, but please. This isn't even close to the worst launch in recent times. Its not even the worst launch this year.

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Originally Posted by VforVendetta

I don't know why anyone finds it acceptable. So apparently other games have failed at launch therefore since they suck, sq en can suck and nobody is allowed to complain about "the precious ". Listen, I'm not a gamer, I'm a regular a$$ every day normal mfer. However, I bought a game, I then bought time from them to play it, and guess what... can't do that. Now I have children who dont work so they can log on at 6am and play 24hrs a day telling me, my opinion is not valid because another game launched sometime before somewhere and sucked at it too... sure....

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You're perfectly allowed that viewpoint. My problem with Velnora's post was bemoaning early access being a beta test period and I was saying there's no consequences for not getting those incentives to play during beta test.

Look I'll be playing Lost Ark when it releases and it has an early access period for people who buy a gold package. Generally because time is valuable in that game, you do get an advantage for going fast and therefore you are paying for an advantage when buying that package ... kinda. Other games do the same, games where you have an advantage reaching endgame early and therefore you are incentivised to get on as early as possible.

FFXIV isn't one of those games so to complain about a beta test period which is really 100% optional is not one of the most pressing issues the game has imo.