Thank You SE and Good-bye

[Runespider]

can i have ur gil?

This should be changed these days to, can I have your char so I can duo/triple box...Gil is worthless now.

[Minsc]

To the OP: If you're going to leave, just leave. No one really wants to hear why.

Since when does YOU = ALL? How do you know for a fact that "no one" wants to hear why?

[Neonii]

No one has been triple charged and I can't even imagine what kind of screw up it would take to make that possible, but I imagine the user would have something to do with it if it happened just as with all the false double billings that were really just previous + next months being charged at the same time (which is not a double billing), and no one got billed on both systems at the same time. It's called a TRANSFER for a reason. Once you've made the transfer, your billing information is no longer on PlayOnline.

You need to back up your claims with proof. When SE makes a mistake, they generally own up to it.t

Pics of both statement and SE account history or it didn't happen, unless you're referring to the July incident which did happen but SE acknowledged it and made amends for it.

SE is far from perfect, but a few returning players misinterpreting their bill led down a slippery slope to people just assuming that SE randomly goes around multi-billing people. It just doesn't happen. Virtually all true multibillings with any business are USER error, e.g. clicking a submit button in a checkout form more than once (and these web pages almost always have a warning telling you not to click the button more than once)

In the actual event that you really do get charged for the SAME account more than once for the same period, you should take it up with SE and give them a chance to fix the mistake before you go raging on the forums about it.

I would not just assume folks are making stuff up. I'm curious is this opinion or fact? Do you have some inside knowledge that enables you to make statements like this? How do you know these things? Share with me your sources because what I know for a fact Is I tried to pay followed all the links and instructions but still get shut out. Everyone is not complaining just to make noise some of us are having real problems.

Edit: Another thing I know for a fact is contacting customer service more often than not results in getting a run around. I have absolutely no motivation to say anything at all in this topic except wanting SE to wake up and address my concerns.

They can nuke the thread to high heaven does not change the fact that some of us can't pay. I try to pay them and follow the instructions but keep getting hoops. Content ID's are canceled so oh well. I have been re-connecting with my other games. Maybe they will make it easier for me to pay them then I can re-open account.

Me personally quitting is not because im bored with the game i"m to new at it for that. It wont let me pay so oh well I guess they don't want my business. You can delete threads all you want to that does not change the actual facts of customers being shut out. I keep watching forums to see if anything develops but oh well.

[Alhanelem]

Edit: Another thing I know for a fact is contacting customer service more often than not results in getting a run around.

It's not a fact to me, because that's never happened to me in many, many contacts with support.

You can delete threads all you want to that does not change the actual facts of customers being shut out.

They don't delete threads of people being angry, they delete threads of people being inappropriate in expressing that anger. You haven't done that (though some people have).

I'm curious is this opinion or fact? Do you have some inside knowledge that enables you to make statements like this?

Yes, I have the threads of many people posting on forums I've moderated asking how to get help because they think they've been double billed, I ask them if they reactivated recently and virtually every time the answer is 'yes' then I say "Check your history in playonline. You'll see that you were charged for the month you reactivated in, and the next month. They do not charge you right away for the reactivated month, because they only do charges at the end of each month (Though, with the new system, this is obsolete)."

Then they're like "Oh. Thanks for clearing that up, you're right."

[Michae]

Since when does YOU = ALL? How do you know for a fact that "no one" wants to hear why?

Because if you have been reading the forums at all you would know that Alhanelem is a forums troll that seems to feel he knows so much more about the game than others he of course has to put in his 2 cents. This is a common illness among the basement dwelling community, I frankly feel we should start an association and have a telethon to help combat this horrible social disease, but sadly very few ppl care about them or anything they say.

[Barabas]

The thing people have to get is Se isnt doing this change for any so called security or customer support. They are simply trying distance themself from direct contact to the US dollar. One the reasons they're not leting people in other countrys pay in US curency anymore. Both new systems elminates their direct contact with the dollar by 1 click and by takes on burdon of converting it to another curency themself and in turn any losses from curency flucturation with how unstable the dollar currently is and well the other SE crysta is a prepaid system. I find it highly unlikly SE even wants people using click and buy and might of effected the choise of them useing it as a option in the first place so people are more likely to use their crysta system. All it is is them trying keep some semblence of face and a pretense of fair bussiness practices by offering a 2nd option beside their own system. As i said it all comes down to them trying get away from a unstable currency and losses from flucturating exchange rates that hapeen between the initial monthly withdrawl happens and it gets to their own accounts.

I disagree with this reasoning. I think this has more to do with ensuring that SE doesn't run into the legal nightmare Sony now has after their system was hacked and information was stolen. To me they are ensuring that no customer financial information is stored on their system by using only 3rd parties. Doesn't make *us* safer, just makes SE safer from a legal standpoint. I could be totally wrong, this is just an educated guess as to the always cloudy reasons behind many SE decisions.

[Alistria]

I disagree with this reasoning. I think this has more to do with ensuring that SE doesn't run into the legal nightmare Sony now has after their system was hacked and information was stolen. To me they are ensuring that no customer financial information is stored on their system by using only 3rd parties. Doesn't make *us* safer, just makes SE safer from a legal standpoint. I could be totally wrong, this is just an educated guess as to the always cloudy reasons behind many SE decisions.

I think you may be 100% right there, especially with plans to Launch XIV on PS3, their billing is going to go through Playstation network at that point.

Honestly though I don't see why everyone is having such an issue with this. At first when SE brought in the Enhanced security with the Verified by visa/secure thing, it was the same old song and dance. Everyone demanded that be taken out. Well those people win in the way I see it because it's no longer present.

Clicknbuy is a company I've delt with in the past for a number of years now. Never had a single problem with them. That's not to say of course that others haven't, I just personally haven't so I've got near zero expectations on that point.

The game is ever so slowly having new life breathed into it which I commend the new people at SE for attempting to do. This new director has brought us more content in the past year, than we'd seen since CoP for the most part. Yes us older players are kind of alienated because the way we did things are now completely obsolete. I can understand alot of older players being irritated with that.

That's where I think alot of the real issue is and I think alot of older players are using this new payment deal as an excuse to get all hot n bothered about something and solidify their choice to leave the game. I say let them. I'll go with the whole click n buy thing for now until I have sufficient reason to do otherwise. If fraud is such a huge concern, buy a prepaid card. Don't use your bank account for it. Ohnos that means you have to leave your chair once a month to put money on the card, but hey at least if it's stolen, whoever steals it isn't going to get much more than a few dollars to play with.

[Korpg]

Except here is the problem. Nobody will be triple charged, whatever you guys think will happen.

If you get double charged, that is because you canceled and reactivated your account within the same month, which in that case you get the month after paid for. SE is not going to keep the extra charge just because you screwed up. But they will be honorable and admit that it was their mistake, even though it was really your mistake.

Fraud is such a huge word, and I can't believe you guys continue to throw it out like it was air or water or food. Look up what fraud it, and how it really affects a company, and then, you might stop using that word.

[Panthera]

Since when does YOU = ALL? How do you know for a fact that "no one" wants to hear why?

Pro tip: use the ignore list to block posts from backseat moderators who never contribute anything of substance whatsoever to any of the threads they've ever contributed to.

The game is ever so slowly having new life breathed into it which I commend the new people at SE for attempting to do. This new director has brought us more content in the past year, than we'd seen since CoP for the most part. Yes us older players are kind of alienated because the way we did things are now completely obsolete. I can understand alot of older players being irritated with that.

He's brought us less content by making older stuff obsolete, while not providing enough content new content to make up for what was lost.

That's where I think alot of the real issue is and I think alot of older players are using this new payment deal as an excuse to get all hot n bothered about something and solidify their choice to leave the game. I say let them.

In a way, I think I essentially agree with what you're saying, but I'd say it differently. I'd say it,"This is the last straw, and not worth it anymore." I wouldn't use the word "excuse," I'd say,"motivator." "Excuse" makes it sounds like it isn't a reason in and of itself. Given that we were playing what there is to play before this--but not now--Id say this reason is very real. Nothing hollow about it.

As far as,"leaving the chair once a month" goes, this is why Netflix bankrupted Blockbuster and the video store chain paradigm. Going backwards in an the age of on-demand tv and movies, Amazon, etc. is the death knell to an online game.

Maybe some people have had no problems with Click'n Buy, but there are people who have had problems with them--too many for comfort. Forcing people to buy more than they need doesn't help matters, either.

[RAIST]

I disagree with this reasoning. I think this has more to do with ensuring that SE doesn't run into the legal nightmare Sony now has after their system was hacked and information was stolen. To me they are ensuring that no customer financial information is stored on their system by using only 3rd parties. Doesn't make *us* safer, just makes SE safer from a legal standpoint. I could be totally wrong, this is just an educated guess as to the always cloudy reasons behind many SE decisions.

The problem with the whole security/liability reasoning is that it falls apart when you turn around and save all that information for one specific region. They are still open to the same security risk and subject to the same liability for the JP players, to whom they have decided to extend the previous direct biling by credit card option. They are still saving that CC info on their servers, and still processing them just as before with the POL billing system.

They appear to be simply not doing it for the NA/EU players. THAT is what the problem is. They could have just as easily extended that option to all regions, in ADDITION to adding the new options. But, for some unknown reason, they have chosen not to do so and instead are alienating a lot of loyal customers--in some cases shutting them out completely because they can't use the alternative payment methods.