
Originally Posted by
Alhanelem
It's not a fact to me, because that's never happened to me in many, many contacts with support.
They don't delete threads of people being angry, they delete threads of people being inappropriate in expressing that anger. You haven't done that (though some people have).
Yes, I have the threads of many people posting on forums I've moderated asking how to get help because they think they've been double billed, I ask them if they reactivated recently and virtually every time the answer is 'yes' then I say "Check your history in playonline. You'll see that you were charged for the month you reactivated in, and the next month. They do not charge you right away for the reactivated month, because they only do charges at the end of each month (Though, with the new system, this is obsolete)."
Then they're like "Oh. Thanks for clearing that up, you're right."