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  1. #41
    Player Neonii's Avatar
    Join Date
    Mar 2011
    Posts
    167
    Character
    Tedra
    World
    Valefor
    Main Class
    SMN Lv 90
    Quote Originally Posted by Alhanelem View Post
    It's not a fact to me, because that's never happened to me in many, many contacts with support.

    They don't delete threads of people being angry, they delete threads of people being inappropriate in expressing that anger. You haven't done that (though some people have).

    Yes, I have the threads of many people posting on forums I've moderated asking how to get help because they think they've been double billed, I ask them if they reactivated recently and virtually every time the answer is 'yes' then I say "Check your history in playonline. You'll see that you were charged for the month you reactivated in, and the next month. They do not charge you right away for the reactivated month, because they only do charges at the end of each month (Though, with the new system, this is obsolete)."

    Then they're like "Oh. Thanks for clearing that up, you're right."
    Sweet can you help me figure out how to pay then? I have followed all the instructions ect but can't pay. I tried contacting customer service and got a run around. Can you do two things for me? point me to step by step detailed instructions that work on what to do after the transfer? Can you point me to troubleshooting info if I'm having problems? Thank You
    (2)

  2. #42
    Player Aver's Avatar
    Join Date
    Jun 2011
    Posts
    155
    Character
    Sayn
    World
    Asura
    Main Class
    BLU Lv 95
    Quote Originally Posted by Neonii View Post
    Sweet can you help me figure out how to pay then? I have followed all the instructions ect but can't pay. I tried contacting customer service and got a run around. Can you do two things for me? point me to step by step detailed instructions that work on what to do after the transfer? Can you point me to troubleshooting info if I'm having problems? Thank You
    I'm assuming by the obvious sarcasm (that will whoosh by other's heads, trust me) that you're in one of those countries SE deems unworthy to pay them?
    (0)

  3. #43
    Player Korpg's Avatar
    Join Date
    Mar 2011
    Posts
    2,196
    Character
    Kingnobody
    World
    Asura
    Main Class
    SMN Lv 94
    Quote Originally Posted by Reznov831 View Post
    Dude you're a noob, the new system works fine and it does have a direct withdrawal option from your bank account with no shady extra fees, as long as u aren't messing around with additional services like mules constantly. It's the same exact price it was before and what's nice is that they don't take the money till around the 3rd or 5th day of the month. So u have a lil more time to have money in ur account. just join the new system and quit your belly aching, seriously everyone complains but if they'd actually attempt the transfer they would realize that "hey it's not any more expensive and I can still do direct payment, why was i complaining before."
    I agree with you, but people like to complain about something, be it a new, one-time hassle for most, or having to buy crysta that they are afraid of overpaying, and all extra crysta "can't be used in the next month," or just complaining for complaining sake (what most people in that 100 page complaint thread is doing anyway).

    We all know that nobody is going to quit over this, they say they will, but they won't. Getting an international prepaid credit card for free is hard yo!
    (1)

  4. #44
    Player Neonii's Avatar
    Join Date
    Mar 2011
    Posts
    167
    Character
    Tedra
    World
    Valefor
    Main Class
    SMN Lv 90
    Quote Originally Posted by Aver View Post
    I'm assuming by the obvious sarcasm (that will whoosh by other's heads, trust me) that you're in one of those countries SE deems unworthy to pay them?
    Its not sarcasm its frustration I transferred the accounts cant log on it says content ID's are cancelled. When I follow the instructions and try to pay one of two things happen. Either it won't go through or the maint screen comes up every time. I log on a different site and come back, the server is back up. Tried customer service got a run around. I literally cant pay. I have not played since last month. They need to post detailed step by step instructions that work. They also need to post troubleshooting in case customers are having problems. I don't understand why this process is not more customer friendly. Also, being unable to get help with my issue is frustrating as all get out.
    (2)
    Last edited by Neonii; 08-13-2011 at 10:54 PM.

  5. #45
    Player Octaviane's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    530
    Quote Originally Posted by Korpg View Post
    I agree with you, but people like to complain about something, be it a new, one-time hassle for most, or having to buy crysta that they are afraid of overpaying, and all extra crysta "can't be used in the next month," or just complaining for complaining sake (what most people in that 100 page complaint thread is doing anyway).

    We all know that nobody is going to quit over this, they say they will, but they won't. Getting an international prepaid credit card for free is hard yo!
    "We" meaning you. Let's see, you are already whining because you don't know when the update will be or what it will include because the timing is going to infringe on you going back to work (more likely school). That makes you a hypocrite. When you have something useful to contribute to a conversation that is not filled with tripe, feel free to come back. In the mean time G**Out of here.
    (5)
    Proud to be "Old School" and to have completed CoP pre-nerf

  6. #46
    Player Korpg's Avatar
    Join Date
    Mar 2011
    Posts
    2,196
    Character
    Kingnobody
    World
    Asura
    Main Class
    SMN Lv 94
    Quote Originally Posted by Octaviane View Post
    "We" meaning you. Let's see, you are already whining because you don't know when the update will be or what it will include because the timing is going to infringe on you going back to work (more likely school). That makes you a hypocrite. When you have something useful to contribute to a conversation that is not filled with tripe, feel free to come back. In the mean time G**Out of here.
    A) A query is not the same as "whining." Unless you want to assume that, then everyone asking to change the payment method is whining also.
    B) I'm asking for more information, Dev1021 did not give out any more information. Aren't you asking for the same thing? Oh wait, no you aren't because you are given all the information you need to transfer your accounts over. You are complaining because you don't want to change and are throwing a hissy fit over it.
    C) My posts have more to contribute than what you have been posting anyway. I'm pointing out about people's constant need to complain about something (if it isn't this, it would be that, and if it isn't that, it would be this).

    Personally, I don't think that you like me knowing more about you, me and most everyone else than what your idea of who you are.

    See you next month though.
    (1)

  7. #47
    Player Reznov831's Avatar
    Join Date
    Jul 2011
    Posts
    10
    Character
    Psycory
    World
    Sylph
    Main Class
    MNK Lv 79
    Quote Originally Posted by Octaviane View Post
    "We" meaning you. Let's see, you are already whining because you don't know when the update will be or what it will include because the timing is going to infringe on you going back to work (more likely school). That makes you a hypocrite. When you have something useful to contribute to a conversation that is not filled with tripe, feel free to come back. In the mean time G**Out of here.


    WoW!!! Formus always end in fights lol
    (0)

  8. #48
    Player Reznov831's Avatar
    Join Date
    Jul 2011
    Posts
    10
    Character
    Psycory
    World
    Sylph
    Main Class
    MNK Lv 79
    Quote Originally Posted by Korpg View Post
    I agree with you, but people like to complain about something, be it a new, one-time hassle for most, or having to buy crysta that they are afraid of overpaying, and all extra crysta "can't be used in the next month," or just complaining for complaining sake (what most people in that 100 page complaint thread is doing anyway).

    We all know that nobody is going to quit over this, they say they will, but they won't. Getting an international prepaid credit card for free is hard yo!
    I agree, this game is pretty addicting and people will change to the new system rather than quit (with the exception of the few that just feel this really is the final straw and are bored with the game anyways). So like you said we always need something to complain about, ha!!!

    We're complaining about the complainers lol, it's priceless.
    (0)

  9. #49
    Player Kitkat's Avatar
    Join Date
    Mar 2011
    Posts
    436
    Character
    Kaliyah
    World
    Fenrir
    Main Class
    BLU Lv 99
    I have multiple accounts on the game (why hide it, I'd say a rough 20% does these days) and transferring around was a bit of a hassle. Granted the hidden fees aren't really an issue with click and buy so much as their overall reputation. Then again I can count a few times where paypal was attacked or other methods that SE could look into would have negative impact to them or their customer.

    This isn't really a killer for me so much as some of the changes to the game are or the fact close friends of mine are leaving over the payment switch over. I don't know about some people, but the vast majority of the reason I play any MMO is for the people I meet or have met in the game as time passes on. The content has had some interesting perks, but if suddenly one day some of my closest friends in XI stated they were leaving that would be the end for me. I've already taken a week or two break from XI over listening to those I know stating they possibly won't go more than a month into the new payment system. Plain and simple, it is depressing (oh look, food for the trolls). In the end I'm not leaving over the system myself, just mainly over the effect the system is having with some of my closer friends who would rather not deal with the new changes, don't trust some of the other options, or detest the fact SE crysta requires overpaying to keep the account going. ~shrugs~ Se's game though, let them do whatever they want. I don't see any reason to get a chip on my shoulder when the community is what has kept me so long, not the game.
    (2)

  10. #50
    Player Octaviane's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    530
    Quote Originally Posted by Korpg View Post
    A) A query is not the same as "whining." Unless you want to assume that, then everyone asking to change the payment method is whining also.
    B) I'm asking for more information, Dev1021 did not give out any more information. Aren't you asking for the same thing? Oh wait, no you aren't because you are given all the information you need to transfer your accounts over. You are complaining because you don't want to change and are throwing a hissy fit over it.
    C) My posts have more to contribute than what you have been posting anyway. I'm pointing out about people's constant need to complain about something (if it isn't this, it would be that, and if it isn't that, it would be this).

    Personally, I don't think that you like me knowing more about you, me and most everyone else than what your idea of who you are.

    See you next month though.
    Why can't you be a patient little boy and wait to see what the changes will be? And yes, you specifically stated you would be "inconvenienced" when they were made.

    No you won't see me next month because I put my money where my mouth is troll.
    (4)
    Proud to be "Old School" and to have completed CoP pre-nerf

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