Thank You SE and Good-bye

[Runespider]

I can't wait until sept. 1st and we see tons of threads of "WHY CAN'T I LOG IN SE?!"

You won't, at least not on here. Square has a handy little thing to limit fallout here from this, if you can't log in to the game you can't post on here either lol

[tinydog]

can i have ur gil?

[Maevia]

Hello. I live in Thailand & as of end of this month will be unable to play FFXI. Click & Buy do not accept payments from people living in South East Asia, regardless of where the bank is based. I have a UK Debit card at a UK bank, a UK residence, alll of which I typed into Click and Buy, whereupon they logged my IP as Thailand and told me "C&B products are not available in your country."

This is actually xenophobic bordering on racist. Crysta bought by anny means is not for sale in Thailand or SEA. C&B do not allow Mastercards , Visa Debit, or any other card registered in Europe etc. to be used, if they log your computer IP as being in south east asia you are blocked. I am half English/half Thai and I have a home in both countries, and bank cards in England & Thai too.

I have been paying for Final Fantasy EVERY MONTH SINCE 2003 using my Credit Cards which are registered in England at Barclays Bank. Now, Click and Buy reject my CC because my current nation of residence is Thailand.

Square Enix. I publically accuse you of racism/ xenophobia. Your long-time customer, with a job and several valid credit cards is being kicked from Final Fantasy next week because they live in South East Asia.

I dont even want to hear about 10000s of posts re: C&B and people leaving, people are posting becauuse this Click and Buy policy is utterly outrageous. If you dont want to read posts by other FFXI fans, dont go on the forum community page.

Im speaking on behalf of the many many gamers who , as of this month, are NOT ALLOWED TO PAY for Ffxi because OF THEIR HOME NATION. Thats just bigotry . /

[Runespider]

can i have ur gil?

This should be changed these days to, can I have your char so I can duo/triple box...Gil is worthless now.

[Alhanelem]

Edit: Another thing I know for a fact is contacting customer service more often than not results in getting a run around.

It's not a fact to me, because that's never happened to me in many, many contacts with support.

You can delete threads all you want to that does not change the actual facts of customers being shut out.

They don't delete threads of people being angry, they delete threads of people being inappropriate in expressing that anger. You haven't done that (though some people have).

I'm curious is this opinion or fact? Do you have some inside knowledge that enables you to make statements like this?

Yes, I have the threads of many people posting on forums I've moderated asking how to get help because they think they've been double billed, I ask them if they reactivated recently and virtually every time the answer is 'yes' then I say "Check your history in playonline. You'll see that you were charged for the month you reactivated in, and the next month. They do not charge you right away for the reactivated month, because they only do charges at the end of each month (Though, with the new system, this is obsolete)."

Then they're like "Oh. Thanks for clearing that up, you're right."

[Neonii]

It's not a fact to me, because that's never happened to me in many, many contacts with support.

They don't delete threads of people being angry, they delete threads of people being inappropriate in expressing that anger. You haven't done that (though some people have).

Yes, I have the threads of many people posting on forums I've moderated asking how to get help because they think they've been double billed, I ask them if they reactivated recently and virtually every time the answer is 'yes' then I say "Check your history in playonline. You'll see that you were charged for the month you reactivated in, and the next month. They do not charge you right away for the reactivated month, because they only do charges at the end of each month (Though, with the new system, this is obsolete)."

Then they're like "Oh. Thanks for clearing that up, you're right."

Sweet can you help me figure out how to pay then? I have followed all the instructions ect but can't pay. I tried contacting customer service and got a run around. Can you do two things for me? point me to step by step detailed instructions that work on what to do after the transfer? Can you point me to troubleshooting info if I'm having problems? Thank You

[Aver]

Sweet can you help me figure out how to pay then? I have followed all the instructions ect but can't pay. I tried contacting customer service and got a run around. Can you do two things for me? point me to step by step detailed instructions that work on what to do after the transfer? Can you point me to troubleshooting info if I'm having problems? Thank You

I'm assuming by the obvious sarcasm (that will whoosh by other's heads, trust me) that you're in one of those countries SE deems unworthy to pay them?

[Neonii]

I'm assuming by the obvious sarcasm (that will whoosh by other's heads, trust me) that you're in one of those countries SE deems unworthy to pay them?

Its not sarcasm its frustration I transferred the accounts cant log on it says content ID's are cancelled. When I follow the instructions and try to pay one of two things happen. Either it won't go through or the maint screen comes up every time. I log on a different site and come back, the server is back up. Tried customer service got a run around. I literally cant pay. I have not played since last month. They need to post detailed step by step instructions that work. They also need to post troubleshooting in case customers are having problems. I don't understand why this process is not more customer friendly. Also, being unable to get help with my issue is frustrating as all get out.

[Korpg]

Except here is the problem. Nobody will be triple charged, whatever you guys think will happen.

If you get double charged, that is because you canceled and reactivated your account within the same month, which in that case you get the month after paid for. SE is not going to keep the extra charge just because you screwed up. But they will be honorable and admit that it was their mistake, even though it was really your mistake.

Fraud is such a huge word, and I can't believe you guys continue to throw it out like it was air or water or food. Look up what fraud it, and how it really affects a company, and then, you might stop using that word.