Am i the only one who think this is disrespectful from SE ?

THIS IS NOT A THREAD TO COMPLAIN ABOUT THE ERRORS NEITHER THE SERVER BEING FULL , IT's ABOUT COMMUNICATION FROM SE PLEASE STOP REPLYING ABOUT THE WORST LAUNCH EVER OR X ERROR THAT HAVE BEEN BUGGING YOU PLEASE

I always supported SE since the beginning of the launch/EA through all the errors , i do understand games can be buggy and i understand they could not anticipate the numbers of players that would return or buy the game when it launched but there's one thing that bothers me...

For 2-3 days now more and more people are getting huge lag spikes followed most of the time by a disconnect from the server with the Error 90000 , most of the people started having even more problem since around 1:00 am this morning , multiple post were made here in the Technical Support to have an answer to that and almost 10 hours after this issue have become even worst to a point where people log in and get disconnected 1 or 2 minutes after being logged in , we still have no news about this issue anywhere from SE.

Also this morning since maybe 7 or 8 am EST time we started getting lobby error , again there is multiple threads about this issue right now and just like the other problem if you really look at the forum you can't miss it.

So right now we have a group of errors mixing together and if you add the World Full (1017) error well your chance to log in are practically nonexistent.

But this is not where i think SE is being disrespectful , where i think the line have been cross is today , at 5:49 am when SE announced this news here : http://na.finalfantasyxiv.com/lodest...82b633c56153a4

If you read it you will see it's an announcement telling us that the JP servers are having issues logging in the game and the matter is being addressed right now.

The rest of the world is having huge latency/disconnections problems for days and it's been worst and worst since this morning and we have yet to hear from SE about it , we are experiencing errors with the launcher and the lobby servers for 3 to 4 hours now and still nothing from SE on that matter also.

That's where i find it disrespectful.

This is not a thread to complain about the errors themselves but about the customer service and the feedback we receive from them as a NA/EU player compared to the JP players.

Anyone else think the same thing ?

Edit : I would have posted this in the general discussion but i can't post anywhere but here so sorry for that.

I'm surprised by that too...NA/EU are having faaaaaaaaaaaaaaaaaaaaaaaaaaaar my problems.

They have told us the issues! Do you not read the notices? I find you and all these pointless self entitled threads disrespectful!

They are working on a fix.

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Originally Posted by radstar88

They have told us the issues! Do you not read the notices? I find you and all these pointless self entitled threads disrespectful!

They are working on a fix.

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Fix is Wednesday. NA/EU won't have nothing till then, if that even works.
I was hopin' for a little bit of something so I can play before then.

The support portal team for NA/EU is off today... so, filing a report falls on deaf ears until tomorrow morning. Best we can do is hope someone picks up the complaints on the forums.

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Originally Posted by radstar88

They have told us the issues! Do you not read the notices? I find you and all these pointless self entitled threads disrespectful!

They are working on a fix.

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You clearly didn't read my thread friend. I am not complaining about any errors , also there's no news recently for the NA/EU servers , if you are talking about the maintenance of tomorrow well that's for server capacity and stability. The errors i listed in my explanation are new ones, not the 1017 world full error , SE couldn't make an announcement about it 2 days before it happens. Next time you try to be rude to someone at least take the time to read the whole thread please.

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Originally Posted by radstar88

They have told us the issues! Do you not read the notices? I find you and all these pointless self entitled threads disrespectful!

They are working on a fix.

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^^ You are the type of person that needs a kick in the head. At this point no one is being "entitled" without due. It has officially launched... And launched with inferior servers. We don't expect a company as big as SE to launch such a big MMO in the modern day without anything but the best of the best as far as server technology is concerned. This is a multi Million dollar a month caliber game, and this type of inferior technology supporting it is absolutely unacceptable. While I do support SE in this game, since they do have a good product on their hands, I am not beyond letting them or anyone that supports something so ridiculous as "entitlement" or "they have addressed it" comments that it is not satisfactory. They haven't addressed anything yet and we only have hopes that this will be fixed by Wednesday.

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Originally Posted by Raist

The support portal team for NA/EU is off today... so, filing a report falls on deaf ears until tomorrow morning. Best we can do is hope someone picks up the complaints on the forums.

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We got news about the JP log in problems , we could have some about our problems. Anyway the point here is simply the lack of communication in general with the NA/EU group when we have massive errors while we get news about the JP servers.

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Originally Posted by radstar88

They have told us the issues! Do you not read the notices? I find you and all these pointless self entitled threads disrespectful!

They are working on a fix.

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I believe they are not complaining about known issues, but the fact there has been a service announcement stating that JP are having login issues while there has been no mention of NA/EU issues today.

why are people taking days off when they're having a huge fail at launch? This is simple business. You work your tail off at launch then coast, this goes for any job. SE is a complete failure. I hope they sink. They don't deserve to thrive.

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Originally Posted by radstar88

They have told us the issues! Do you not read the notices? I find you and all these pointless self entitled threads disrespectful!

They are working on a fix.

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Why are delusional time-wasters like you even in the forums? What's the purpose of you even responding other than trolling people that are legitimately upset at a clear failure of a launch?

You'd think this is the first time an MMO has ever been released. I mean how could SE predict server problems or any problems what so ever.
There is no way to easily redirect traffic to reserve servers or set up servers to compensate if few of them become over loaded. And talks of Virtual Servers is like living in year 3000.

Oh wait all of this stuff can be done but SE are being sloppy and have decided to release a game which isn't in working order.

No matter how many apologies SE make or how many announcements SE make about maintenance. This isn't the first MMO to be released for a company to not be able to set up redundancies.

To be honest, SE NA is OFF today, it's a national holiday. SE takes good care of their supporters, we've already been promised a week extention on free time. Go find a new hobby and get off your butt.

My cat's breath smells like cat food.

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Originally Posted by Paintballrulz

I always supported SE since the beginning of the launch/EA through all the errors , i do understand games can be buggy and i understand they could not anticipate the numbers of players that would return or buy the game when it launched but there's one thing that bothers me...

For 2-3 days now more and more people are getting huge lag spikes followed most of the time by a disconnect from the server with the Error 90000 , most of the people started having even more problem since around 1:00 am this morning , multiple post were made here in the Technical Support to have an answer to that and almost 10 hours after this issue have become even worst to a point where people log in and get disconnected 1 or 2 minutes after being logged in , we still have no news about this issue anywhere from SE.

Also this morning since maybe 7 or 8 am EST time we started getting lobby error , again there is multiple threads about this issue right now and just like the other problem if you really look at the forum you can't miss it.

So right now we have a group of errors mixing together and if you add the World Full (1017) error well your chance to log in are practically nonexistent.

But this is not where i think SE is being disrespectful , where i think the line have been cross is today , at 5:49 am when SE announced this news here : http://na.finalfantasyxiv.com/lodest...82b633c56153a4

If you read it you will see it's an announcement telling us that the JP servers are having issues logging in the game and the matter is being addressed right now.

The rest of the world is having huge latency/disconnections problems for days and it's been worst and worst since this morning and we have yet to hear from SE about it , we are experiencing errors with the launcher and the lobby servers for 3 to 4 hours now and still nothing from SE on that matter also.

That's where i find it disrespectful.

This is not a thread to complain about the errors themselves but about the customer service and the feedback we receive from them as a NA/EU player compared to the JP players.

Anyone else think the same thing ?

Edit : I would have posted this in the general discussion but i can't post anywhere but here so sorry for that.

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They have announced that they know we are having issues that they are sorry and that they are working on them. We do not need to be told daily that yes we are still aware of hte issues and yes we are still fixing them.

http://forum.square-enix.com/ffxiv/threads/73680
http://www.reddit.com/r/ffxiv/commen...e_days/cbz520t

this is all that we need to know. Now wait for it to be fixed or get a refund. these posts are useless. This is technical support not QQgeneral.

S E is an oriental company, this is what they do, milk money and not care about it.

I want either a week free or my money back. Have not been able to play this game at all, look at my char level.

Either i get stuck fighting 1017 for hours and give up or real life calls me...

Fucking retards in this company with regards for its customers. I demand ( all of us) at least a week bonus for this past week disaster and on going so far

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Originally Posted by Mailstrum

They have announced that they know we are having issues that they are sorry and that they are working on them. We do not need to be told daily that yes we are still aware of hte issues and yes we are still fixing them.

http://forum.square-enix.com/ffxiv/threads/73680
http://www.reddit.com/r/ffxiv/commen...e_days/cbz520t

this is all that we need to know. Now wait for it to be fixed or get a refund. these posts are useless. This is technical support not QQgeneral.

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Tell me , how is a post from August 29 helping us with a new problem we just got this morning ? Please read the post before replying stupid stuff like that. And once again , this is thread is about SE communicating quickly their JP issues but ignoring the NA/EU issues. Also even if customer support in the US/Canada are not working , there's still plenty of people working and we got the news from the JP server in English , i am sure we can get some news about our problems on the NA/EU servers.

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Originally Posted by radstar88

They have told us the issues! Do you not read the notices? I find you and all these pointless self entitled threads disrespectful!

They are working on a fix.

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notice how hes a leave 50 so 1 of the few that can get in the game

And those suggesting we log into different servers in the mean time. Can you explain how we should go about doing this when we cannot create new characters?

"Dumb ideas come from people with dumb brains" - Judge Judy

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Originally Posted by Paintballrulz

We got news about the JP log in problems , we could have some about our problems. Anyway the point here is simply the lack of communication in general with the NA/EU group when we have massive errors while we get news about the JP servers.

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Guess you missed the point?

The JP community team is working today... the NA/EU team is not--because of Labor Day.

Anyuhoo... submitted a report through the portal anyway, just in case there actually is some poor lackey there to sweep the floors that happens to know his way throuigh the system and can pass it on to T3 support. .158 server seems to be flakey again.

SE has made it clear by now that NA/EU players come second. It was made clear when they announced that they will fix our servers but after they fix the JP server log in problems. A week in and already it looks like our problems will always come second.

Also as far as its labor day so SE NA is off is a load of crap. Saying wow our game is broken but oh well lets take a 3 day weekend is basically saying we don't care about you so keep paying us. I don't know for sure if they are off or not but if they are that is beyond disrespectful. It is one thing for the customer service call center to be down, their hours are terrible to begin with, but it would be another for the dev team working on the fix to be off.

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Originally Posted by RaySantana

S E is an oriental company, this is what they do, milk money and not care about it.

I want either a week free or my money back. Have not been able to play this game at all, look at my char level.

Either i get stuck fighting 1017 for hours and give up or real life calls me...

Fucking retards in this company with regards for its customers. I demand ( all of us) at least a week bonus for this past week disaster and on going so far

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So you want ANOTHER 7 days on top of the 37 days we already have? Why should we get that? If you look at a lot of peoples character levels you'll see that most of us are in our 30s.... we don't need an extra week, why don't you just go play another game or something and stop damn complaining about not being able to get on, you will be able to play eventually. I think you'll find that SE are in fact a great company, a lot of people wanted a new online FF game, they gave one, they just didn't expect it to be as big as a hit as it is, so why don't you just calm down and just be patient.... or is that too hard for you to do

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Originally Posted by Mailstrum

They have announced that they know we are having issues that they are sorry and that they are working on them. We do not need to be told daily that yes we are still aware of hte issues and yes we are still fixing them.

http://forum.square-enix.com/ffxiv/threads/73680
http://www.reddit.com/r/ffxiv/commen...e_days/cbz520t

this is all that we need to know. Now wait for it to be fixed or get a refund. these posts are useless. This is technical support not QQgeneral.

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The only useless poster here is you. Announcing issues does not justify problems like this. This is a broken product that is currently being advertised on national TV. People have the right to be as upset as they want, and truly there would be something wrong if people WEREN'T posting their frustration. This shouldn't be accepted as OK and shouldn't be ignored just because they post the problems and say they'll fix it eventually. Look at your posting history, you literally spent the entire day defending a broken product to people that have a legitimate reason to be upset. The only useless poster here is you, wasting his time telling other people how they should feel.

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Originally Posted by Delrosa

SE has made it clear by now that NA/EU players come second. It was made clear when they announced that they will fix our servers but after they fix the JP server log in problems. A week in and already it looks like our problems will always come second.

Also as far as its labor day so SE NA is off is a load of crap. Saying wow our game is broken but oh well lets take a 3 day weekend is basically saying we don't care about you so keep paying us. I don't know for sure if they are off or not but if they are that is beyond disrespectful. It is one thing for the customer service call center to be down, their hours are terrible to begin with, but it would be another for the dev team working on the fix to be off.

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Support should be 24/7 on the clock. These hours are silly.
I understand holidays and such but still.

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Originally Posted by Joeyd

why are people taking days off when they're having a huge fail at launch? This is simple business. You work your tail off at launch then coast, this goes for any job. SE is a complete failure. I hope they sink. They don't deserve to thrive.

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Then please, do the rest of us a favor, and just quit the game. Never come back and go continue to play WoW.

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Originally Posted by Delrosa

SE has made it clear by now that NA/EU players come second. It was made clear when they announced that they will fix our servers but after they fix the JP server log in problems. A week in and already it looks like our problems will always come second.

Also as far as its labor day so SE NA is off is a load of crap. Saying wow our game is broken but oh well lets take a 3 day weekend is basically saying we don't care about you so keep paying us. I don't know for sure if they are off or not but if they are that is beyond disrespectful. It is one thing for the customer service call center to be down, their hours are terrible to begin with, but it would be another for the dev team working on the fix to be off.

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Thank you for understanding the meaning of this thread. Also i don;t think everyone is off , there's some employees taking care of the server it would be really absurd to leave the servers without surveillance. I would just like to be told when there's an error on their end , like they do with the JP servers. Instead we are here waiting , posting our errors and bug trying to find the answers when we all know no one have them right now , not until SE themself post something about it.

In my opinion, it's because Japan doesn't have the hooplah that is Labor Day weekend. American workers for SE North America get a short vacation. It's bad timing really, but it is utterly stupid that SE has given us almost zero communication.

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Originally Posted by Paintballrulz

Thank you for understanding the meaning of this thread. Also i don;t think everyone is off , there's some employees taking care of the server it would be really absurd to leave the servers without surveillance. I would just like to be told when there's an error on their end , like they do with the JP servers. Instead we are here waiting , posting our errors and bug trying to find the answers when we all know no one have them right now , not until SE themself post something about it.

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They made an announcement the other day that the NA team would be taking labor day off.

These aren't the IT people--they are in Canada. The people who are off are the guys that manage reports and such---the liasons between us and the various departments at SE (accounting, IT, Development, etc.). Basically, we don't have our normal ear/voice to SE right now--all we have is the forums at the moment. It's the same as every weekend--they are not open on Sat/Sun. The best we can do is submit an email through the portal or post details here.

Unfortunately, those channels have even longer delays for response time.

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Originally Posted by Raist

The support portal team for NA/EU is off today... so, filing a report falls on deaf ears until tomorrow morning. Best we can do is hope someone picks up the complaints on the forums.

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Are you telling me that despite all of the issues they are having, with all the work they have yet to do, they had the balls to go and take a day off?!?! Un-freaking-belivable.

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Originally Posted by Jasiwel

In my opinion, it's because Japan doesn't have the hooplah that is Labor Day weekend. American workers for SE North America get a short vacation. It's bad timing really, but it is utterly stupid that SE has given us almost zero communication.

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I understand if they are off due to holiday , communication is my problem. Where is the announcement/news/thread telling us there will be 0 support at all anywhere for the NA/EU Forums/Game ? No where. Where's the news about the tons of errors we get since this morning with the huge latency problem and the lobby/launcher error ? No where. Like you said we received almost 0 communication and THAT'S my problem , not the errors. Errors happen it's not under their control , communication on the other hand is under their control.

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Originally Posted by Raist

They made an announcement the other day that the NA team would be taking labor day off.

These aren't the IT people--they are in Canada. The people who are off are the guys that manage reports and such---the liasons between us and the various departments at SE (accounting, IT, Development, etc.). Basically, we don't have our normal ear/voice to SE right now--all we have is the forums at the moment. It's the same as every weekend--they are not open on Sat/Sun. The best we can do is submit an email through the portal or post details here.

Unfortunately, those channels have even longer delays for response time.

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We still got news , in english , about their JP server log in errors , if they can do that they can find a way to tell us " We found this and that error on the server or the launcher and we will try to fix them soon , tomorrow or wait during maintenance of wednesday " But we have simply nothing.

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Originally Posted by CrestNovia

So you want ANOTHER 7 days on top of the 37 days we already have? Why should we get that? If you look at a lot of peoples character levels you'll see that most of us are in our 30s.... we don't need an extra week, why don't you just go play another game or something and stop damn complaining about not being able to get on, you will be able to play eventually. I think you'll find that SE are in fact a great company, a lot of people wanted a new online FF game, they gave one, they just didn't expect it to be as big as a hit as it is, so why don't you just calm down and just be patient.... or is that too hard for you to do

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they should stop the time becouse 90% of us have not been able to play and the number of ppl out there that cant even start playing is greater then the number of players able to play and the ppl that have not started yhet cant even get in the fourms

Hang on if the NA staff are off for Labour Day, what about the EU staff?

And if someone is going to tell me SE can remotely debug their server then there shouldn't be any reason for customer service to be down as majority of the globe isn't celebrating Labour Day.
I know in the UK we don't have Labour Day for certain. We have Bank holidays and people still go to work on these days.

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Originally Posted by firstsin

Hang on if the NA staff are off for Labour Day, what about the EU staff?

And if someone is going to tell me SE can remotely debug their server then there shouldn't be any reason for customer service to be down as majority of the globe isn't celebrating Labour Day.
I know in the UK we don't have Labour Day for certain. We have Bank holidays and people still go to work on these days.

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Good point. It's just that hard to give us news on what's happening with the game.

and tell me why when I called last week with a sound error I was told "To buy a fucking hearing aid a not to fucking call back" then thay hung up on me that was after I waited on hold a few hours

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Originally Posted by Paintballrulz

Tell me , how is a post from August 29 helping us with a new problem we just got this morning ? Please read the post before replying stupid stuff like that. And once again , this is thread is about SE communicating quickly their JP issues but ignoring the NA/EU issues. Also even if customer support in the US/Canada are not working , there's still plenty of people working and we got the news from the JP server in English , i am sure we can get some news about our problems on the NA/EU servers.

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because all teh issues you are having this morning are all tied in to the same issues. The fixes that they are going to implement on the 4th is going to fix the 90k errors the 1017s the 2002 and so on these systems all rely on the data centers which are being upgraded to handle the huge influx of people trying to access the lobby, log in servers and queue system.

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Originally Posted by Disposition96

To be honest, SE NA is OFF today, it's a national holiday. SE takes good care of their supporters, we've already been promised a week extention on free time. Go find a new hobby and get off your butt.

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A week is not even close to what we should have. I can't believe you are saying that they take care of their supportes, when people have awaited for years, since 1.0 to even then, be plagued by such an awful service. You are just too naive.

That's the point some of us were trying to make he other day in a thread about them taking the holiday here.

The community team is responsible for taking a regions complaints to the proper department. We don't have anyone to file a complaint directly to today for the NA/EU region... JP region does. So, we have to rely on someone picking it up here from the forums.

Which becomes a real problem when someone starts a new thread trying to get attention on an issue. All the new thread spam complaining about other stuff keeps rolling things off the front page. For instance, I started a thread yesterday about the .158 server connectivity failing and how it seems to be linked to Lobby errors. It's doing it again, so I tried to pull it to the front again... it was gone from the front page in MINUTES.

So, basically... we are left hanging unless someone watching the forums manages to get things passed along the chain so action can be taken on an issue. It's just going to be a longer process than normal going through the forums because we don't have that direct link to the help desk atm.

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Originally Posted by Mailstrum

because all teh issues you are having this morning are all tied in to the same issues. The fixes that they are going to implement on the 4th is going to fix the 90k errors the 1017s the 2002 and so on these systems all rely on the data centers which are being upgraded to handle the huge influx of people trying to access the lobby, log in servers and queue system.

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How do they know that ? The lobby error started happening only this morning and been broken for a good 4 hours now. SO you are telling me SE planned before even know that their maintenance will fix everything ? That sure sound like false promises the way you put it. The maintenance was announced for the increase in servers capacity , stability in the DF Server and new worlds , they can't know in advance what error will surface , like this morning with a lobby error. And IF they were going to fix this with the maintenance of tomorrow , wouldn't it be polite to let us know they are aware of the problems and will fix them today , tomorrow or during the maintenance ? Yes it would be , just like they are doing with the JP , they are getting a maintenance too and they are still getting informed about new problems , why not us ? Stop trying to be the white knight here i support and love SE but their lack of communication with their NA/EU community is just horrible at this point.

You all realize that their Japanese customers are MUCH more loyal right? They aren't like American ADHD players, who play a game for two weeks, power through to max level, then complain about lack of content and don't sub. Japanese players were the major reason why XI was actually profitable. So if SE shows a little biased, I think they have good reason to.