Shouldn't I have received my early access code by now?

I've pre-ordered the game for windows from the square-enix store back in June, and the pre-order confirmation e-mail said I'd receive further instructions near the early access date.

It is now very near the early access date, and I've yet to receive any follow-up e-mails or any codes whatsoever.

The email from the square enix store should have had an 18 digit code in it

If you bought from NA SE store, you get 18 digit code in your receipt email (it's titled something like Square-Enix, Inc. - Order Confirmation (Order #numberhere) which you should have received soon after pre-order. If you didn't receive this email, you can check it at findmyorder.com) which you should register at http://preorder.na.finalfantasyxiv.com/ which will give you 20 digit code which you should register at http://account.square-enix.com/accou...vearly/?rgn=na.
If you bought from EU SE Store, you should only receive 20 digit code which you have to register at http://account.square-enix.com/accou...vearly/?rgn=eu . If you haven't received your EU code in this case, you should contact support.

The only e-mail I received from square enix regarding my pre-order doesn't have any such code, though. Only a receipt for my order and the promise of further instructions later.

If you're referring to the North American Square Enix Online store, I believe the early access code was written in your first confirmation email.

The format of the code is AAAAAA-123-AAAAAA-123 and can be redeemed on our Pre-Order Code Redemption website: http://preorder.na.finalfantasyxiv.com!

Redeeming it there will give you further instructions on your next step!

So which store did you order from? EU SE Store or NA SE Store?
@Bayohne, Since you're here, please forward this to devs. Would be nice to see this minor bug in launcher to be fixed before EA.

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Originally Posted by Kuroi_Tsuki

If you bought from NA SE store, you get 18 digit code in your receipt email (it's titled something like Square-Enix, Inc. - Order Confirmation (Order #numberhere) which you should have received soon after pre-order. If you didn't receive this email, you can check it at findmyorder.com) which you should register at http://preorder.na.finalfantasyxiv.com/ which will give you 20 digit code which you should register at http://account.square-enix.com/accou...vearly/?rgn=na.
If you bought from EU SE Store, you should only receive 20 digit code which you have to register at http://account.square-enix.com/accou...vearly/?rgn=eu . If you haven't received your EU code in this case, you should contact support.

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I have pre-ordered from the EU store and haven't received any codes. Could you kindly point me to where I can contact support? I can't seem to find my way to that.

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Originally Posted by Bayohne

If you're referring to the North American Square Enix Online store, I believe the early access code was written in your first confirmation email.

The format of the code is AAAAAA-123-AAAAAA-123 and can be redeemed on our Pre-Order Code Redemption website: http://preorder.na.finalfantasyxiv.com!

Redeeming it there will give you further instructions on your next step!

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A buddy of mine purchased from the EU store some hours ago and I am looking (via screensharing) at all of his emails from Square-Enix and there is nowhere to be found a CODE for early access registration. It is only some hours away for Early Access and we are afraid he will be unable to participate because Square Enix support will not reach in time.

@Dahamugo https://support.eu.square-enix.com/c...p?id=5383&la=2
But before contacting, I'd recommend you to check your e-mail's junk/spam box, maybe it's there. Email should be titled "FFXIV: A Realm Reborn - Your Early Access Code"
@kevindargie, you should tell your friend to also check these folders in his mail.

Oh, turns out I did have that e-mail on my spam box. That was stupid of me to not look there, thanks for the help.

Glad to help. See you during EA ;)

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Originally Posted by Dahamugo

Oh, turns out I did have that e-mail on my spam box. That was stupid of me to not look there, thanks for the help.

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D'oh! Glad you were able to find it though! :)

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Originally Posted by Bayohne

D'oh! Glad you were able to find it though! :)

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This is my last post for the day :/, but he does not have anything in his spam or inbox. He has yet to receive the email and it's been almost 10 hours since his purchase. If you could be so kind as to contact me via my email kevindargie@live.com.


EDIT..

anyone going to respond to this...

ALSO, when he goes to Findmyorder.com it can't find his order number.. even when he tries to reset his password. Yet on his bank statement it shows it took the money and the game is under his games in Sqaure-Enix account

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Originally Posted by kevindargie

This is my last post for the day :/, but he does not have anything in his spam or inbox. He has yet to receive the email and it's been almost 10 hours since his purchase. If you could be so kind as to contact me via my email kevindargie@live.com.


EDIT..

anyone going to respond to this...

ALSO, when he goes to Findmyorder.com it can't find his order number.. even when he tries to reset his password. Yet on his bank statement it shows it took the money and the game is under his games in Sqaure-Enix account

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Have him use the other side, use the email adress and the last 5-6 whatever it was of his credit/debit card thats how I had to find mine

That doesn't work.. it says his order number could not be found, yet he has an email with the order number in it.

It also said that when I used the wrong card, thought I used my debit card when I used my credit card.

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Originally Posted by Danshin

It also said that when I used the wrong card, thought I used my debit card when I used my credit card.

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It's the only card he owns.

It took his money already? Does the Square-Enix store charge you as soon as you purchase? (I figured it'd be like the other vendors charging you only upon its release date)

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Originally Posted by Envision

It took his money already? Does the Square-Enix store charge you as soon as you purchase? (I figured it'd be like the other vendors charging you only upon its release date)

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Already took his money, you can see it withdrawn from the balance of the card on his online account. He has received an order confirmation email with no code in it, and it shows the confirmation of the purchase in EU and a order number which does not work on findmyorder.com and his squareenix ID is not working to log in on the forums but if he goes to sqaure-enix.com and logs in with this email associated with the account it lets him log in.

I was also confused because it says on the site about registering your EA first, but you need the product/serial number first

Product SKU: PC Download
Product Name: FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package
Qty Ordered: 1
Amount: $0.00
Serial Number/Product Code: xxxxxx-xxx-xxxxxx-xxx

see if he has this in his email then go to preorder.na.finalfantasyxiv.com and enter that, the email could be from webhelp v4, or Square themselves.

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Originally Posted by kevindargie

Already took his money, you can see it withdrawn from the balance of the card on his online account. He has received an order confirmation email with no code in it, and it shows the confirmation of the purchase in EU and a order number which does not work on findmyorder.com and his squareenix ID is not working to log in on the forums but if he goes to sqaure-enix.com and logs in with this email associated with the account it lets him log in.

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Duh, you should have mentioned that right away. EU orders don't show up on findmyorder.com. Neither should receipt contain 18 digit code. He should have got just his 20 digit code in separate email titled "FFXIV: A Realm Reborn - Your Early Access Code" sometime between 20.08 and now. If it's not in his junk/spam, you should contact support right away.

Maybe your friend ordered from the wrong regional store? Just for $#!%$ and giggles, try using that order number in the other regional store. Also, try contacting the store's customer support. Honestly, the mods and reps here probably won't be much help in finding your friend's order.

Hi there, I'm in a similar situation! Pre-ordered the Digital Standard edition from the EU store way back on 6th July, have been charged for it, but never received any form of code! The game appeared in my registered games list, but I have no registration code and no pre order/early access code. I got a response from support today telling me they were sending them out on 20th and 21st August... which of course was 2 days ago, so I never got them. :( Is there anything I can do?

It just seems unfair that someone who pre ordered today gets their code right away when I get nothing. :( Nothing in junk/spam and I've received all the other emails, just none that contain an all-important code. I'm incredibly upset that I'm going to miss early access...

I chose to pre order through the Square Enix store direct because I thought it'd be the most reliable option... now I think I should've gone with a third party but it's too late...

yeah but he got the confirmation email which should have all he needs which is what I dont understand, the only thing I could think of is what happened to me prior to the pre-order code redeem happened, I kept opening the email for the code and lagged it out so it would show any of the text.

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Originally Posted by MelodyMarina

I chose to pre order through the Square Enix store direct because I thought it'd be the most reliable option... now I think I should've gone with a third party but it's too late...

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You're right about that though I hear Greenmangaming has been somewhat stiffy as well. There is one option for you but it's not exactly ethical...

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Originally Posted by Danshin

yeah but he got the confirmation email which should have all he needs which is what I dont understand, the only thing I could think of is what happened to me prior to the pre-order code redeem happened, I kept opening the email for the code and lagged it out so it would show any of the text.

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EU purchasers dont get the code in the order confirmation email, the mods have already said that. He's not receiving his pre order code in a separate email. He pre ordered the game today about 10 hours ago. EUROPE, let me clarify, EUROPE STORE. Apparently a lot of EU purchasers have yet to get there 20 digit codes in a separate email. On the other hand.. What a MOD COULD DO is put a ticket in directly with the staff to see what is going on. These people pre ordered for early access and aren't going to get it.

I posted earlier, but maybe it got drown out, Use the Serial/product code first when entering it on preorder.eu.finalfantasyxiv.com, after that goes through it should immediately give you your early access code along with the link to the site to enter it

Also isn't tech support e-mail or chat live a better form of solving this problem than forums?

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Originally Posted by Envision

You're right about that though I hear Greenmangaming has been somewhat stiffy as well. There is one option for you but it's not exactly ethical...

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I dread to imagine....

Right now I'm considering the option of pre ordering a second copy from Amazon and hoping they give me a pre order code to use on my main account... but I don't really feel like shelling out an extra 25 euros just for 3 days of early access... Rather, I don't feel I should have to resort to that...

What is the unethical thing you're hinting at? Lol.

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Originally Posted by Terabyt3

Also isn't tech support e-mail or chat live a better form of solving this problem than forums?

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Not when all they tell you is to be patient. Typically with a service that proves to be reliable that statement wouldn't be a problem. But their current track record with the betas and whats going on now causes people to panic (and for good reason).

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Originally Posted by MelodyMarina

What is the unethical thing you're hinting at? Lol.

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Ahem.... Well Amazon DOES NOT charge you for pre-ordering until the game comes out.. but they give you a code immediatley after you pre-order. *whistle*

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Originally Posted by Terabyt3

Also isn't tech support e-mail or chat live a better form of solving this problem than forums?

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I contacted support via email and they told me today to wait until the 21st which was 2 days ago, so I guess they haven't updated their templates yet. Can't get into chat support without a registration code.. which of course I don't have.

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Originally Posted by Danshin

I posted earlier, but maybe it got drown out, Use the Serial/product code first when entering it on preorder.eu.finalfantasyxiv.com, after that goes through it should immediately give you your early access code along with the link to the site to enter it

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EU people don't receive a serial/product code for digital purchase. They are suppose to receive a 20 digit code which gives them early access directly. Also tech support doesn't have live chat on square-enix support.. they currently have 3 million tickets submitted i doubt they will get anywhere close to dealing with this issue.

Quote:

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Originally Posted by Danshin

I posted earlier, but maybe it got drown out, Use the Serial/product code first when entering it on preorder.eu.finalfantasyxiv.com, after that goes through it should immediately give you your early access code along with the link to the site to enter it

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Let me repeat again. EU pre-orders don't need Pre-Order code or to use that site at all. They're getting EA code in separate email.

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Originally Posted by Danshin

I posted earlier, but maybe it got drown out, Use the Serial/product code first when entering it on preorder.eu.finalfantasyxiv.com, after that goes through it should immediately give you your early access code along with the link to the site to enter it

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When you as an EU order the game from the SE store, you do not receive any kind of code in the order confirmation email. All you get is an order confirmation number which says SEE-STORE-<5digits>.

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Originally Posted by Tamoa

When you as an EU order the game from the SE store, you do not receive any kind of code in the order confirmation email. All you get is an order confirmation number which says SEE-STORE-<5digits>.

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That's exactly all he got. No other email within the last .. well 12 hours now after his purchase with a code of any kind for him.

I'm in the same boat with this. I pre-ordered from EU SE store and waiting for the EA code.

Normally I would use Amazon but figured I would have a temporary loss of service while waiting for physical copy. Hilariously, looks like I wouldn't have.

I've asked around to find out how long it took others to get their e-mail. One poster told me about 1 day or so.

If I don't see my EA code in my e-mail by the morning, I@m going to go to Amazon, pre-order it, and cancel my pre-order with SE. They apparently don't want my custom, so I'll give it to Amazon and they'll take a cut off the top.

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Originally Posted by Frezzin

I'm in the same boat with this. I pre-ordered from EU SE store and waiting for the EA code.

Normally I would use Amazon but figured I would have a temporary loss of service while waiting for physical copy. Hilariously, looks like I wouldn't have.

I've asked around to find out how long it took others to get their e-mail. One poster told me about 1 day or so.

If I don't see my EA code in my e-mail by the morning, I@m going to go to Amazon, pre-order it, and cancel my pre-order with SE. They apparently don't want my custom, so I'll give it to Amazon and they'll take a cut off the top.

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Tell me about it.. why would you allow your customers to still pre-order for early access only hours before release and they say .. OH it takes 24 to 36 hours for the code to be emailed...

Is dev still in here? I preordered at gamestop got code entered it got invalid code for my ps3 this was Tuesday Friday today I bought game from ps store cancled gamestop preorder.so now I called Sony they said im going to get a email from square Enix with a code cycle starting all over again.my PlayStation services say ffxvi early access and ce items.but I'm afraid I'm eather not gonna get code or get wrong code.my question is the preorder code grime gamestop is registered with a eu code for my ps3 that didn't work for my ps because I'm na. Since now I have ordered from playstation is the second code necessary and if so can u help me

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Originally Posted by Bayohne

If you're referring to the North American Square Enix Online store, I believe the early access code was written in your first confirmation email.

The format of the code is AAAAAA-123-AAAAAA-123 and can be redeemed on our Pre-Order Code Redemption website: http://preorder.na.finalfantasyxiv.com!

Redeeming it there will give you further instructions on your next step!

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Hey Bayohne here is my problem, I have received my early access code for the PS3. For the past few days I have tried to enter the 12 digit code on my PS3 and it comes back as an invalid number. Does this mean that I do not get early access? If that is an invalid number will I still get early access with my PC? Was I supposed to get a separate early access code because I am Legacy? The details on the site were not very helpful, does not explain how to link SE to the PSN and did not specify when the download would be available for PS3.

Please help!!

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Originally Posted by kevindargie

That doesn't work.. it says his order number could not be found, yet he has an email with the order number in it.

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i'm having the same issue I ordered since MAY 24th i try the find my order and nothing shows.. i try the pw reset i a got no email i have yet to be charged as well but when i called them they say my order is processing they can see my order but i cant..this need to be addressed cause it's 4 days till launch and weekend is near