Grace period for disconnects

You have got to allow a grace period for when people have gone through queue and have gotten into the game and experiences a disconnect.

If someone gets disconnected in a dungeon, trial, raid, any form of group content, that person is just gone. For hours. Good luck trying to plan anything with friends, if even one person gets disconnected, plans for that night are out the window.

Honestly, of all the problems with current circumstances, this seems to me the most troubling and concerning and it baffles me that it's not being talked about. I am wholly in favor of addressing the many other issues, but to me this should take priority. If this continues on until the release of the raid tier, which I suspect it will, this is going to make running a static impossible. Please address.

Doing something like that however would slow the queue progress down to be even slower than it is now. It sucks to have to wait in queue to log back in but that spot that opened when you got disconnected was immediately occupied by someone that had already been waiting in queue before then.

How is having a long queue more of an issue than waiting in said long queue, earning your place on the server, disconnecting, then being right back at the end of that long queue? Of course I'd prefer there not be a queue at all, but having a grace period in these times seems like a very basic concept that already exists in mmos and confuses me why 14 doesn't have the same. Someone that had waited the duration, in my opinion, deserve their chance to play. If the queue was reliable, time with the game guarenteed, I don't think nearly as many people would be upset with a long queue.

As I said, if we're still experiencing lengthy queue times when the raid releases, not having a grace period is going to be DETRIMENTAL to many static groups.

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Originally Posted by Meril

How is having a long queue more of an issue than waiting in said long queue, earning your place on the server, disconnecting, then being right back at the end of that long queue? Of course I'd prefer there not be a queue at all, but having a grace period in these times seems like a very basic concept that already exists in mmos and confuses me why 14 doesn't have the same. Someone that had waited the duration, in my opinion, deserve their chance to play. If the queue was reliable, time with the game guarenteed, I don't think nearly as many people would be upset with a long queue.

As I said, if we're still experiencing lengthy queue times when the raid releases, not having a grace period is going to be DETRIMENTAL to many static groups.

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Because first they need to add code reserving places on server for a specified amount of time before releasing it which then slows down the availability of spots on the server because it takes longer for them to be released to an open status allowing someone else to sign in.

It may be detrimental to raid statics? It's detrimental to EVERYONE. Having a raid static doesn't add any more importance to your ability to log into the game than anyone else's. People are going to be upset over a long queue regardless. Making it longer just to attempt addressing randomized incidents of a connection loss while playing overall just makes the larger portion of the player base suffer more.

Think of it like a big sale at a store. You got inside after waiting in line, realized you left your wallet in your car while gathering the items you wanted, and had to go out to get it, You now have to wait in line to get back in because someone else was let in when they saw you exit. They aren't going to hold the line back for 5-10 minutes to see if you wanted to go back inside.

They should be able to differentiate between an intentional log-out and a disconnect though. No one's suggesting a grace period for every single person; just for those who get unintentionally disconnected.

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Originally Posted by RitsukoSonoda

Because first they need to add code reserving places on server for a specified amount of time before releasing it which then slows down the availability of spots on the server because it takes longer for them to be released to an open status allowing someone else to sign in.

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Just to point out, I believe that code already exists. The grace period is one minute. What many people are suggesting, is that the grace period be extended to at least something more reasonable temporarily during this high traffic release period, something of at least 5 minutes.

A longer grace period by even that little bit, wouldn't be too damaging to the existing queue, and would at least allow SOME breathing room if someone attempts to log back in and gets hit by the wall of 2002's and 3001's that seem to be quite common right now. As it stands, if someone tries reconnecting and experiences that singular 2002 on first attempt, it most likely is going to go over that 1 minute grace period and you loose your spot in either the server (If d/c'ed while in game) or the existing queue (If d/c'ed while in queue).

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Originally Posted by ArkenaeuxBelmont

Just to point out, I believe that code already exists. The grace period is one minute. What many people are suggesting, is that the grace period be extended to at least something more reasonable temporarily during this high traffic release period, something of at least 5 minutes.

A longer grace period by even that little bit, wouldn't be too damaging to the existing queue, and would at least allow SOME breathing room if someone attempts to log back in and gets hit by the wall of 2002's and 3001's that seem to be quite common right now. As it stands, if someone tries reconnecting and experiences that singular 2002 on first attempt, it most likely is going to go over that 1 minute grace period and you loose your spot in either the server (If d/c'ed while in game) or the existing queue (If d/c'ed while in queue).

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Grace period isn't 1 minute, I dc'd mid 2nd trial extreme with static and immediately join queue at 6.8k so yeah there is no grace period just got to suck it up and wait.

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Originally Posted by Crushnight

Grace period isn't 1 minute, I dc'd mid 2nd trial extreme with static and immediately join queue at 6.8k so yeah there is no grace period just got to suck it up and wait.

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There is one, it's just not working 100% because the log-in servers are constantly having a fit. I've been D/C'ed in queue and in-game a few times and managed to catch that grace period by luck. It DOES exist, it's just not working as intended at the moment.

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Originally Posted by ArkenaeuxBelmont

There is one, it's just not working 100% because the log-in servers are constantly having a fit. I've been D/C'ed in queue and in-game a few times and managed to catch that grace period by luck. It DOES exist, it's just not working as intended at the moment.

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Then I got incredibly unlucky and missed out on over half a raid day (still waiting in that queue)

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Originally Posted by ArkenaeuxBelmont

There is one, it's just not working 100% because the log-in servers are constantly having a fit. I've been D/C'ed in queue and in-game a few times and managed to catch that grace period by luck. It DOES exist, it's just not working as intended at the moment.

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Everytime I've DC'd even before EW there's always been a queue for me to get back in. Never has it been where I don't wait in a queue and hop back in, I'm always in a queue regardless.

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Originally Posted by VahlinV

They should be able to differentiate between an intentional log-out and a disconnect though. No one's suggesting a grace period for every single person; just for those who get unintentionally disconnected.

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They currently hold your place in line but only for a short time. I've logged in numerous times after a server error and got my spot back. Extending that time a bit wouldn't be a bad thing in my opinion but certainly addressing the error's themselves would be the best.

Today I waited 3 hours, logged in for all of 5 seconds before getting a disconnect. Back to the end of the line for me. [:

Nah, a grace period is a TERRIBLE idea.

Also, I'd like to add, this is more like square randomly chose me, TOOK my wallet, threw it out the door and demanded I return to the end of the queue. My eyes cannot possibly roll fast enough to keep up with the hoops you're jumping through to try to justify this.

I waited 3-4 hours today. Got into the game and was doing a story mission. Got DC'ed with a 9002 error. Immediately logged back in. Placed in a 2,974 que.

I get that congested servers were anticipated. But to be logged out, and relog less than 30 seconds later and be placed at the back of the line is just insane. It needs to be fixed.

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Originally Posted by LaylaTsarra

They currently hold your place in line but only for a short time. I've logged in numerous times after a server error and got my spot back. Extending that time a bit wouldn't be a bad thing in my opinion but certainly addressing the error's themselves would be the best.

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This isn't always the case. I got DC'ed with a 9002 error when in game. I was kicked to the title screen and immediately logged back in. I was placed in a 2,974 que despite logging back in less than a minute after I was DC'ed

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Originally Posted by Meril

Today I waited 3 hours, logged in for all of 5 seconds before getting a disconnect. Back to the end of the line for me. [:

Nah, a grace period is a TERRIBLE idea.

Also, I'd like to add, this is more like square randomly chose me, TOOK my wallet, threw it out the door and demanded I return to the end of the queue. My eyes cannot possibly roll fast enough to keep up with the hoops you're jumping through to try to justify this.

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Quick update to this, waited the length of the Q a second time, kicked out as soon as I get in again lol. Guess I'm just not playing tonight.

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Originally Posted by RitsukoSonoda

Doing something like that however would slow the queue progress down to be even slower than it is now. It sucks to have to wait in queue to log back in but that spot that opened when you got disconnected was immediately occupied by someone that had already been waiting in queue before then.

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Genuinely baffled by this argument
Why should the person in queue get higher priority than the person who was literally already online? If I want in a three hour long queue and I get DCd right now, I am done for the night, and that sucks. Badly. The queue system itself is already busted enough thanks to all the errors, and frankly part of the problem is that the QUEUE also doesn't have a long enough grace period so people who error out are randomly getting kicked to the end of the line too.

There should absolutely be a longer grace period for disconnects. To be blunt, it's bad design that there isn't. Saving people's spot for a few minutes doesn't affect the queue any more than if the person, you know, wasn't disconnected and just kept playing the game.

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Originally Posted by RitsukoSonoda

Think of it like a big sale at a store. You got inside after waiting in line, realized you left your wallet in your car while gathering the items you wanted, and had to go out to get it, You now have to wait in line to get back in because someone else was let in when they saw you exit. They aren't going to hold the line back for 5-10 minutes to see if you wanted to go back inside.

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This isn't a great analogy for a couple of reasons. For one, this isn't a quick transaction like a sale - it's more like waiting in line for to get into a theme park you plan to spend the day at, running into an issue at the ticket booth, and then being kicked out and told to go all the way to the end of the line and try again.

Also, not that it matters much, but I have actually seen stores wait and let people who ran into a problem skip the line when they come back or resolve it. Sometimes stuff happens. /Shrug

But also forgetting your wallet in that scenario would mean the problem was on you, whereas a person being disconnected... I mean it could be on them, if they like knocked their computer over or something, but more likely it's an issue with the game (or their internet) that kicked them. In which case it's more like waiting in line to get into the store, then running into an issue at the register and getting told to go to the back of the line. Which wouldn't happen but it's that level of absurd is what I'm saying.

Edit to add, now that Im more awake and coherent, that I just got 90k'd in the middle of a cutscene and immediately dumped into a 2k+ queue after waiting literally 3 hours to get into the game earlier and yeah it uhhhh sucks! A lot!

I just got to play for 15 minutes, disconnected, then got sent back to a 4.5k+ long queue. There go my plans for the afternoon.

Was going to play with my static for the first time in 6+ months last night, dc'd from teleporting to an aetheryte into the wonderful 7k chaos que. This has happened 5 or 6 times now since last friday. I have a 1000/500 line, directly connected, no connection issues on any service or game, nothing on networking/router statistics to indicate errors and the square zealots still tell me its "on my end" and "i havent dcd". If the raids come out while the game is in this state I'm just not going to play and let them get someone else, since square is so hilariously incompetent. The responses you get from tech support are stuff like "are you connected through wifi? can you restart your router?" when you clearly lay it out to them whats going on.

good luck lol

Can this post be stickied or something?
I was going to make one myself.
Just coming from 3 hours queue, logged 2 min and getting 90002ed into the oblivion.

HOLY F*****G S***!!

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Originally Posted by ArkenaeuxBelmont

There is one, it's just not working 100% because the log-in servers are constantly having a fit. I've been D/C'ed in queue and in-game a few times and managed to catch that grace period by luck. It DOES exist, it's just not working as intended at the moment.

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What is really happening is that the game kicks you out at the login menu, you enter right away and the game LITERALLY tells you that you can't enter because YOU ARE ALREADY logged (?!? prob because your character did dont disconnect correctly); after a few seconds it logs your character off and THEN it puts you at the END of the queue. >_>

If only when this happen:

-you try to login but you are ALREADY LOGGED and NOT PROPERLY LOGGED OF

the game could recognize what happened and put you on number ONE in the queue it would be at least SOMETHING.

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Originally Posted by VJLT

I just got to play for 15 minutes, disconnected, then got sent back to a 4.5k+ long queue. There go my plans for the afternoon.

This is unacceptable.

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At least you got a WHOLE hour quarter.. i got like 2 mins >_>

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Originally Posted by Ravare

This isn't always the case. I got DC'ed with a 9002 error when in game. I was kicked to the title screen and immediately logged back in. I was placed in a 2,974 que despite logging back in less than a minute after I was DC'ed

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Exactly this.. even if you re-enter just AS HUMAN IMMEDIATLY POSSIBLE this does not work, at least not always, apparently

Being kicked during a DC means that the interuption in your connections has ALREADY exceeded the grace period. There already is one - some refer to it as the Pokeball. If your connection recovers 'immediately' as many of you have put it, then you'll remain logged in. You might see that characters have changed positions or that your skill/spell didnt go off, but you are otherwise still in the game. If you're frequently getting completely kicked out of the game then you realy need to be looking at YOUR internet connection. Check your firewall isnt causing packetloss, see if you can connect via a wired ethernet cable, check with your ISP if there is maintenance in your area.... etc etc.

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Originally Posted by Shori

Being kicked during a DC means that the interuption in your connections has ALREADY exceeded the grace period. There already is one - some refer to it as the Pokeball. If your connection recovers 'immediately' as many of you have put it, then you'll remain logged in. You might see that characters have changed positions or that your skill/spell didnt go off, but you are otherwise still in the game. If you're frequently getting completely kicked out of the game then you realy need to be looking at YOUR internet connection. Check your firewall isnt causing packetloss, see if you can connect via a wired ethernet cable, check with your ISP if there is maintenance in your area.... etc etc.

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The frequency of DCs isn't so much the problem, at least not for me. I've had three (that I'm counting, I've also had three other hard crashes when I hit exit game lol), two of which were 90k's and one of which was my screen just straight up going black when I tried to exit a dungeon into a cutscene - when I managed to get back to the game window a minute or so later, it had "encountered an unexpected error" and crashed. No idea what that was about.

Anyway, yeah, that isn't the problem. The problem is the 5300+ person queue I got dumped into less than a minute after disconnecting. I dc'd at 856 pm; it took me 2 hours to get back into the game. If there is indeed a grace period, then right now it's far too short.

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Originally Posted by Garten

What is really happening is that the game kicks you out at the login menu, you enter right away and the game LITERALLY tells you that you can't enter because YOU ARE ALREADY logged (?!? prob because your character did dont disconnect correctly); after a few seconds it logs your character off and THEN it puts you at the END of the queue. >_>

If only when this happen:

-you try to login but you are ALREADY LOGGED and NOT PROPERLY LOGGED OF

the game could recognize what happened and put you on number ONE in the queue it would be at least SOMETHING.

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^^ Yeah one of my dc's was like this too. Got kicked to title screen, immediately clicked back in, hit the 'character not properly logged off', and then BAM. Back in a several thousand person long queue lmao

Many games over the years had a grace period to log back in if you get disconnected. They should be doing this too because of how temperamental the game is. Spend 40 minutes in Praetorium, disconnect on the last boss, takes hours to get back in because of it and you get no credit. Makes me picture DEV's in the back ground laughing and say "to bad for you". the disconnects don't just ruin your fun time, they also ruin statics and pre made raids.

I feel like people are exaggerating on the d/c's once they are in-game. It's so easy to blame something else than maybe your own internet/ISP. Your router may have a hiccup. Your ISP may have an outage, etc, that can you to disconnect but nope, always SE. And then some people can just have a very crappy connection. When you log-in and get to the character screen - If you look at the top right and it doesn't say "Excellent" for your connection, you most likely are gonna d/c.

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Originally Posted by EtherRose

I feel like people are exaggerating on the d/c's once they are in-game. It's so easy to blame something else than maybe your own internet/ISP. Your router may have a hiccup. Your ISP may have an outage, etc, that can you to disconnect but nope, always SE. And then some people can just have a very crappy connection. When you log-in and get to the character screen - If you look at the top right and it doesn't say "Excellent" for your connection, you most likely are gonna d/c.

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I do not have the best internet at this time, just how hard do you think I should get punished for it then?

It is quite alright to be AFK for up to 30 minutes, as many times as you'd like. Your spot is safe. Just give me five minutes to get back in if I get disconnected, that is all I ask for.