Grace period for disconnects

[Meril]

You have got to allow a grace period for when people have gone through queue and have gotten into the game and experiences a disconnect.

If someone gets disconnected in a dungeon, trial, raid, any form of group content, that person is just gone. For hours. Good luck trying to plan anything with friends, if even one person gets disconnected, plans for that night are out the window.

Honestly, of all the problems with current circumstances, this seems to me the most troubling and concerning and it baffles me that it's not being talked about. I am wholly in favor of addressing the many other issues, but to me this should take priority. If this continues on until the release of the raid tier, which I suspect it will, this is going to make running a static impossible. Please address.

[RitsukoSonoda]

Doing something like that however would slow the queue progress down to be even slower than it is now. It sucks to have to wait in queue to log back in but that spot that opened when you got disconnected was immediately occupied by someone that had already been waiting in queue before then.

[Meril]

How is having a long queue more of an issue than waiting in said long queue, earning your place on the server, disconnecting, then being right back at the end of that long queue? Of course I'd prefer there not be a queue at all, but having a grace period in these times seems like a very basic concept that already exists in mmos and confuses me why 14 doesn't have the same. Someone that had waited the duration, in my opinion, deserve their chance to play. If the queue was reliable, time with the game guarenteed, I don't think nearly as many people would be upset with a long queue.

As I said, if we're still experiencing lengthy queue times when the raid releases, not having a grace period is going to be DETRIMENTAL to many static groups.

[RitsukoSonoda]

How is having a long queue more of an issue than waiting in said long queue, earning your place on the server, disconnecting, then being right back at the end of that long queue? Of course I'd prefer there not be a queue at all, but having a grace period in these times seems like a very basic concept that already exists in mmos and confuses me why 14 doesn't have the same. Someone that had waited the duration, in my opinion, deserve their chance to play. If the queue was reliable, time with the game guarenteed, I don't think nearly as many people would be upset with a long queue.

As I said, if we're still experiencing lengthy queue times when the raid releases, not having a grace period is going to be DETRIMENTAL to many static groups.

Because first they need to add code reserving places on server for a specified amount of time before releasing it which then slows down the availability of spots on the server because it takes longer for them to be released to an open status allowing someone else to sign in.

It may be detrimental to raid statics? It's detrimental to EVERYONE. Having a raid static doesn't add any more importance to your ability to log into the game than anyone else's. People are going to be upset over a long queue regardless. Making it longer just to attempt addressing randomized incidents of a connection loss while playing overall just makes the larger portion of the player base suffer more.

Think of it like a big sale at a store. You got inside after waiting in line, realized you left your wallet in your car while gathering the items you wanted, and had to go out to get it, You now have to wait in line to get back in because someone else was let in when they saw you exit. They aren't going to hold the line back for 5-10 minutes to see if you wanted to go back inside.

[VahlinV]

They should be able to differentiate between an intentional log-out and a disconnect though. No one's suggesting a grace period for every single person; just for those who get unintentionally disconnected.

[LaylaTsarra]

They should be able to differentiate between an intentional log-out and a disconnect though. No one's suggesting a grace period for every single person; just for those who get unintentionally disconnected.

They currently hold your place in line but only for a short time. I've logged in numerous times after a server error and got my spot back. Extending that time a bit wouldn't be a bad thing in my opinion but certainly addressing the error's themselves would be the best.

[ArkenaeuxBelmont]

Because first they need to add code reserving places on server for a specified amount of time before releasing it which then slows down the availability of spots on the server because it takes longer for them to be released to an open status allowing someone else to sign in.

Just to point out, I believe that code already exists. The grace period is one minute. What many people are suggesting, is that the grace period be extended to at least something more reasonable temporarily during this high traffic release period, something of at least 5 minutes.

A longer grace period by even that little bit, wouldn't be too damaging to the existing queue, and would at least allow SOME breathing room if someone attempts to log back in and gets hit by the wall of 2002's and 3001's that seem to be quite common right now. As it stands, if someone tries reconnecting and experiences that singular 2002 on first attempt, it most likely is going to go over that 1 minute grace period and you loose your spot in either the server (If d/c'ed while in game) or the existing queue (If d/c'ed while in queue).

[Avidria]

Doing something like that however would slow the queue progress down to be even slower than it is now. It sucks to have to wait in queue to log back in but that spot that opened when you got disconnected was immediately occupied by someone that had already been waiting in queue before then.

Genuinely baffled by this argument
Why should the person in queue get higher priority than the person who was literally already online? If I want in a three hour long queue and I get DCd right now, I am done for the night, and that sucks. Badly. The queue system itself is already busted enough thanks to all the errors, and frankly part of the problem is that the QUEUE also doesn't have a long enough grace period so people who error out are randomly getting kicked to the end of the line too.

There should absolutely be a longer grace period for disconnects. To be blunt, it's bad design that there isn't. Saving people's spot for a few minutes doesn't affect the queue any more than if the person, you know, wasn't disconnected and just kept playing the game.

Think of it like a big sale at a store. You got inside after waiting in line, realized you left your wallet in your car while gathering the items you wanted, and had to go out to get it, You now have to wait in line to get back in because someone else was let in when they saw you exit. They aren't going to hold the line back for 5-10 minutes to see if you wanted to go back inside.

This isn't a great analogy for a couple of reasons. For one, this isn't a quick transaction like a sale - it's more like waiting in line for to get into a theme park you plan to spend the day at, running into an issue at the ticket booth, and then being kicked out and told to go all the way to the end of the line and try again.

Also, not that it matters much, but I have actually seen stores wait and let people who ran into a problem skip the line when they come back or resolve it. Sometimes stuff happens. /Shrug

But also forgetting your wallet in that scenario would mean the problem was on you, whereas a person being disconnected... I mean it could be on them, if they like knocked their computer over or something, but more likely it's an issue with the game (or their internet) that kicked them. In which case it's more like waiting in line to get into the store, then running into an issue at the register and getting told to go to the back of the line. Which wouldn't happen but it's that level of absurd is what I'm saying.

Edit to add, now that Im more awake and coherent, that I just got 90k'd in the middle of a cutscene and immediately dumped into a 2k+ queue after waiting literally 3 hours to get into the game earlier and yeah it uhhhh sucks! A lot!

[Crushnight]

Just to point out, I believe that code already exists. The grace period is one minute. What many people are suggesting, is that the grace period be extended to at least something more reasonable temporarily during this high traffic release period, something of at least 5 minutes.

A longer grace period by even that little bit, wouldn't be too damaging to the existing queue, and would at least allow SOME breathing room if someone attempts to log back in and gets hit by the wall of 2002's and 3001's that seem to be quite common right now. As it stands, if someone tries reconnecting and experiences that singular 2002 on first attempt, it most likely is going to go over that 1 minute grace period and you loose your spot in either the server (If d/c'ed while in game) or the existing queue (If d/c'ed while in queue).

Grace period isn't 1 minute, I dc'd mid 2nd trial extreme with static and immediately join queue at 6.8k so yeah there is no grace period just got to suck it up and wait.

[ArkenaeuxBelmont]

Grace period isn't 1 minute, I dc'd mid 2nd trial extreme with static and immediately join queue at 6.8k so yeah there is no grace period just got to suck it up and wait.

There is one, it's just not working 100% because the log-in servers are constantly having a fit. I've been D/C'ed in queue and in-game a few times and managed to catch that grace period by luck. It DOES exist, it's just not working as intended at the moment.