Originally Posted by
Aravell
The problem with this statement is that who can definitively prove that HW and SB design were harmful to the casuals? They were still clearing content back then and as far as I remember, they weren't complaining about X or Y job being too hard.
Also, as for where the money is, sure, some casuals buy store stuff, but by nature of being a casual, they're very likely not logged in to the game very much. It's usually the hardcore players that make the game feel alive, the ones who sub for months on end to clear raids, the big fishers, the achievement hunters. They're the ones doing content and keeping the game alive, not the people who do the MSQ and then quit until next patch.
I don't think catering completely to casuals can keep your game healthy, a balance does need to be reached.