So the grace that SE earned from giving away 7 free days expires today...

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Originally Posted by Brill_

I just tried to log on to Zalera and theres a 2700 queue.

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yes there is, and I'll wait on it until I get in, its an expansion release and people want to play it like I do, and I have.

7 days on my sub is nice, will I take more? certainly if they offer. but the product has delivered.

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Originally Posted by Brill_

I just tried to log on to Zalera and theres a 2700 queue.

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Wait in the queue then?

What do you expect? The servers are congested.

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Originally Posted by Losara

I wouldn't recommend the game in its current state to new players. Would advise them to discontinue their subs and possibly return in a months time after the congestion is possibly dealt with.

My worry is that even in a month SE will have done nothing.

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In a month they won't need to do anything. Player numbers will be back down to normal levels, there won't be any significant log in queues, and they'll be in the clear for 2 years until it all happens again with the launch of 7.0

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Originally Posted by Dewslam

You could just cancel your subscription until the queue issue is resolved? It's not that hard.

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Subs do not work that way. Cancelling a sub just sets to not auto renew when your paid time runs out. So you lose the time you already paid for if you cancel and don't play anymore. Solves nothing canceling a sub.

"Wait in the queue..."

That is all great and grand but I'm getting lovely dash of 2002 while waiting and have to start over and over and over. Wired connection didn't help the problem only gets worse are more people try getting in. I've check my ping, I've check for packet lose. Everything appears to be fine on my end. Never have any disconnection issue with the game in the past 7 years.

It's been 7 days and I've played for a total of about 5 mins and have been in queue for a total of about 2 to 3 hours every night trying before I give up and go to bed. I can't login and thus can't play. When I do I get forcefully logged out. The seven days have been about as helpful to me as brown colored toilet paper. I get they are trying to fix the issue, but what about the people who are off only at "prime time" hours? Why do I get punished just trying to play? How is that fair to anyone? Like someone else said just unsubscribing when you have more than 60% of your time left is bullshit. I know I'm basically shouting at clouds here, but damn it makes me feel better.

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Originally Posted by Akiudo

where exactly did i argue in favor of refunding the game ?

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And where did I say I was talking to you?

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Originally Posted by TheJarvisMan

It has been 7 days now since the proverbial poo hit the fan. I think we need an announcement today on more extended game time and an ETA for a fix on the server errors (2002, 3001, etc.). The queues themselves are understandable.

As a paying consumer who cannot access the product for which I've already paid, I think that is a perfectly reasonable and fair request (though I still think they should be offering refunds for Endwalker at this point to those who want it). Hopefully we see something today.

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I swear this thread is like getting socks, an ugly sweater and a French Fry pen for Christmas.

They are going to need to do something. The queue is still unending and the #2002 errors still abound. At least, for me. It's sad to think that the people on the media tour played for more hours in 1 day than I have in 7 days.

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Originally Posted by Losara

I wouldn't recommend the game in its current state to new players. Would advise them to discontinue their subs and possibly return in a months time after the congestion is possibly dealt with.

My worry is that even in a month SE will have done nothing.

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They're.. doing things now.. have been doing things to try and solve it for a week.. so.. what exactly are you on about..?

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Originally Posted by Shougun

Is it karma when I was at the creation of Balmung? Awfully large brush to say everyone knew what they were getting into lol. Back in my day the server was called Fabul. There were hundreds of us, like... Total.. lol

That said a tip I'd share if people have the ability is to use remote desktop on your phone, or whatever (don't get in trouble at work), and login before you head home. Enjoy your dinner, spend time with wife, kids, pet, favorite chair, what have you, check the login sometimes, play a few hours, win.

It's not ideal of course, but that has worked well for me so far, as I've played a little bit everyday since release.

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Ah, those were the days.

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Originally Posted by Lanadra

They're.. doing things now.. have been doing things to try and solve it for a week.. so.. what exactly are you on about..?

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I just went from position 1k in the queue back to 6k thanks to an error 2002. I'd love to be able to queue without being error'ed out.

The queues just keep getting worse and worse. During the first days people would log in, play and log out once they were done allowing more people in.

But as days passed and it became apparent that SE was unable or unwilling to fix the problem, more and more people started using 3rd party programs to bypass the AFK-Logout. And every morning when the queues go down more and more free trial bot accounts sneak in and never log out.

SE needs to start taking decisive actions. Start banning people that bypass the AFK-Logout and assign more people to the special task force to ban bots daily, not every 15 days.

All of these solutions would greatly alleviate the server stress without having to buy new expensive servers which has already been stated not to be an option.

I mean as an Australian player I can wait till all the American players go to sleep and play but I would be furious if I was an American player.

Can only imagine things are much worse for them and really do feel bad for them since they can only really play without the bad queues after midnight or some other ridiculous time.

The seven days is cute and whatever, but since the problem is still going, it really is kind of just whatever.

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Originally Posted by Shougun

Is it karma when I was at the creation of Balmung? Awfully large brush to say everyone knew what they were getting into lol. Back in my day the server was called Fabul. There were hundreds of us, like... Total.. lol

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Well, of course. You should have known back when Fabul/Balmung was just the 'friendly, highly multi-national community' of lower-middling size that it'd eventually become a memey, overpopulated ERP haven. That's on you, man.

<-- Likewise originally from Balmung, though I transferred twice since, both back during ARR. Sadly, my French and German, especially, faded quickly thereafter.

I shall never understand the constant defending of computer game companies for launching things that are basically unplayable for a large group, because they just don't want to invest in the infrastructure to prevent it.
You are basically defending multi-million dollar companies, unwilling to invest in their product beyond the bare minimum required to keep it running, because of some bizarre mentality of support mixed with, dare I say it, some form of Stockholm Syndrome. Always arguing that "...it will get better over time" or "It's your fault for choosing to play at X time" or "the queues aren't that bad, stop whining" etc.

They don't care about you. They aren't your buddy or friend. They are simply producing something to make profit, and people act like either wanting a refund for not being able to utilise a service they are paying for when they want to is somehow a personal attack on themselves and their favoured beloved company, so they simply must defend it.

It is beyond asinine, and almost weirdly unique to the gaming industry. No other industry would ever really get away with this, and blame is placed on the individuals for "moaning", "choosing a busy server", "not playing at the right time", or hundreds of other bizarre explanations, rather than just asking "Why did the company not prepare better beyond the minimum effort required?", which time and time again, these companies do.


It is beyond hilarious.



(...and now someone will reply to this mocking me, or acting is if I am some kind of "Karen" for raising a basic consumer rights issue, which is beyond hilarious, with all honesty.)

it is pretty rare that you will get d/c from queue twice due to the game itself or SE's servers

sure it does happen to people on occasion, but in no way is it correct or remotely fair to call endwalker unplayable at this point

do you even get some satisfaction out of "trolling" the forums when almost everybody calls your questionable opinions out? I thought trolls wanted to make people mad?

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Originally Posted by Kes13a

yes there is, and I'll wait on it until I get in, its an expansion release and people want to play it like I do, and I have.

7 days on my sub is nice, will I take more? certainly if they offer. but the product has delivered.

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Originally Posted by Seraphor

Wait in the queue then?

What do you expect? The servers are congested.

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yes? what's the point of your posts other than adding to your post count? the poster both of you quoted posted that to prove the troll wrong, who said they have no problems logging in, probably because they're a NEET and start to play in the morning and not during 'normal' gaming hours

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Originally Posted by Rinhi

yes? what's the point of your posts other than adding to your post count? the poster both of you quoted posted that to prove the troll wrong, who said they have no problems logging in, probably because they're a NEET and start to play in the morning and not during 'normal' gaming hours

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So cute of you to insult others. Such a terrible little temper tantrum you're throwing. Mother must be proud.

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Originally Posted by Brill_

I just tried to log on to Zalera and theres a 2700 queue.

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No need to lie, sunshine.

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Originally Posted by Cyanyde

... because they just don't want to invest in the infrastructure to prevent it.

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That assumption is one of the primary reasons you are correct to say you do not understand.

Launching a service using millions of high-availability, moderate throughput, persistent and active connections is not as simple as just ramping up lots of AWS instances.

Even in times of stable supply chains developers should expect 3-10 day turnaround on mitigating these type of issues. When you launch a service and have so many new users instantly hit, the team has to collect metrics on resource usage and usage patterns. Computers cannot simply predict the behavior of millions of players stress-testing a brand new release, there is too much variation. This has to be done by users.

That's why in most commercial services you "ramp up", grabbing small portions of the market at a time. However media and games especially don't work that way. This is true for any large-scale, active mmo.. It is practically unavoidable and you should realize that as a consumer. Really that is one of the primary reasons to have early access, to get metrics.

• Once you have metrics, you identify bottlenecks and glitches.
• New servers are requested and right now there is a lead time on those servers until they become available to SE.
• Simultaneously patches are being worked on, numerous server side mitigations already have been implemented by this time
• Once the servers are available, the must be deployed and tested
• Finally the servers are brought into production where new metrics are taken and the process repeats until sufficient

This is roughly how any launch of this magnitude is going to go. You aren't as used to experiencing the wait because in normal times there's usually only hours to wait on servers at worst, not days or weeks.

Some are complaining are very quick to ignore the chip shortage issue; look that in the face. Suppliers are rationing. No matter how big you are there are logistic problems with that which can't be waived away with a simple payment. You could pay extra to skip the queue, just like the PS5 you'll end up paying a good 250% markup and all that money is taken out of other needs of the game. There's only so much you can justify spending before you're hurting the consumer on the other end.

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Originally Posted by Rinhi

yes? what's the point of your posts other than adding to your post count? the poster both of you quoted posted that to prove the troll wrong, who said they have no problems logging in, probably because they're a NEET and start to play in the morning and not during 'normal' gaming hours

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my point was, I was agreeing with them since, in case you were too busy coming up with an insult, I am on Zalera too, I had also just tried to log in and had a 2700ish queue. I just logged in a couple minutes ago (3 am Pacific) and it was a 6 person queue. . when they posted that was about 6 pm PST, so hardly first thing in the morning, I waited just like everyone else does to get in.

whats the point of your post? need x number of insults a day to feel good about yourself? it was a 2 for 1 deal?

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Originally Posted by Kes13a

my point was, I was agreeing with them since, in case you were too busy coming up with an insult, I am on Zalera too, I had also just tried to log in and had a 2700ish queue. I just logged in a couple minutes ago (3 am Pacific) and it was a 6 person queue. . when they posted that was about 6 pm PST, so hardly first thing in the morning, I waited just like everyone else does to get in.

whats the point of your post? need x number of insults a day to feel good about yourself? it was a 2 for 1 deal?

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what insult, exactly? calling tanis a NEET? considering they have no queue problems on zalera, they must be playing during times where the average human is working
like seriously, where do you see me insulting you or seraphor? where is the insult in my post?

I have an alt on zalera and had multiple 3k queues as well, that's why I made my post because to me, it looked like both of you were attacking the poster for a factual observation as if it was wrong to post that

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Originally Posted by StealthPaladin

<snip>

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I do understand the reasoning you're giving, but it does beggar one simple question.

Why didn't they just ensure they have adequate provision put in place long before all of this. If their projection says they expect, say, 10k players per server, simple logic would dictate they should provision for 50% extra in case of extra load at the very start. But they don't. They just make sure they can cover those 10k, and for what reason? Profit margin.
The data analysis is largely irrelevant, and again is simply there to give a justification for cost cutting, i.e "We predicted X amount, but gained Y amount, and until we can measure the volume over time and the reasons why, we cannot ascertain a viable solution until then".
They had the option over the years to have back up provisions in place, and help mitigate any issues like this, but the publisher just wanted to maximise profit This isn't a new game after all, but one that has been around for nearly a decade. You can dress it up all you like, and try to argue otherwise, but that is basically what it boils down to.

You are excusing bare minimum business practice, which is sadly standard across many industries, and again, sadly, consumers make reasons to justify the logic. End of the day, Square Enix did expect a large influx of players. As you say, they analysed the metrics, and their own data would have shown a huge increase of streaming, and chatter about the new expansion. They also heavily promoted the game, utilising varying media, and also celebrities to push it, knowing full well they will received a lot of goodwill from a playerbase desperate to defend it, simply to "get away with it". We have seen this behaviour repeated more and more over the last 5 years by big companies, heck, even the absolute mess that is Cyberpunk 2077, and the recent GTA Trilogy has had people come out defending them (and no, am not comparing this to them in that state, they aren't even close, but just showing the strange mentality people have)

It is asinine. Honestly, and just baffles me people repeatedly find a rationale to defend it.

But ah well, you have your view, I have mine, and tbh, any discussion would just turn into an argument as neither would be able to "convince" the other, so I hope you have a lovely day and enjoy the game! :)

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Originally Posted by Rinhi

what insult, exactly? calling tanis a NEET? considering they have no queue problems on zalera, they must be playing during times where the average human is working
like seriously, where do you see me insulting you or seraphor? where is the insult in my post?

I have an alt on zalera and had multiple 3k queues as well, that's why I made my post because to me, it looked like both of you were attacking the poster for a factual observation as if it was wrong to post that

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first off, my sincere apologies. I had no idea what a NEET is so assumed it was the latest cool kid slur. I am sorry for assuming that.
second, I wasnt, I have technically had no problems. queue yes, error yes, but nothing unexpected. my queue size varies through the day, like I said previously, at 3 am it was 6 people. never seen it that low even prior to EW, usually its about 32...
third, I dont think anyones login experience is invalid, some people have more issues than others. hopefully the maintenance they just did alleviates some of that

so, again, my apologies, it was my cluelessness that caused me to think that.

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Originally Posted by Kes13a

first off, my sincere apologies. I had no idea what a NEET is so assumed it was the latest cool kid slur. I am sorry for assuming that.
second, I wasnt, I have technically had no problems. queue yes, error yes, but nothing unexpected. my queue size varies through the day, like I said previously, at 3 am it was 6 people. never seen it that low even prior to EW, usually its about 32...
third, I dont think anyones login experience is invalid, some people have more issues than others. hopefully the maintenance they just did alleviates some of that

so, again, my apologies, it was my cluelessness that caused me to think that.

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I apologize for my post possibly coming across as being insulting to you or seraphor, it really wasn't my intention!
I mean, the zalera queues are still wayyy smaller than excalibur ones, which are usually between 4k to 7k for me and friends, with zalera usually between 2k to 3k during the same time, but this is obviously during primetime, so yeah, sadly expected
I didn't say you meant to invalidate others experience, it just came across as that for me and I'm kinda biased considering I'm basically stuck in queues until it's time to sleep, though I did manage to thankfully finish EW during the first few days when the queues were faster (and I had time :P)

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Originally Posted by Cyanyde

I shall never understand the constant defending of computer game companies for launching things that are basically unplayable for a large group, because they just don't want to invest in the infrastructure to prevent it.
You are basically defending multi-million dollar companies, unwilling to invest in their product beyond the bare minimum required to keep it running, because of some bizarre mentality of support mixed with, dare I say it, some form of Stockholm Syndrome. Always arguing that "...it will get better over time" or "It's your fault for choosing to play at X time" or "the queues aren't that bad, stop whining" etc.

They don't care about you. They aren't your buddy or friend. They are simply producing something to make profit, and people act like either wanting a refund for not being able to utilise a service they are paying for when they want to is somehow a personal attack on themselves and their favoured beloved company, so they simply must defend it.

It is beyond asinine, and almost weirdly unique to the gaming industry. No other industry would ever really get away with this, and blame is placed on the individuals for "moaning", "choosing a busy server", "not playing at the right time", or hundreds of other bizarre explanations, rather than just asking "Why did the company not prepare better beyond the minimum effort required?", which time and time again, these companies do.


It is beyond hilarious.



(...and now someone will reply to this mocking me, or acting is if I am some kind of "Karen" for raising a basic consumer rights issue, which is beyond hilarious, with all honesty.)

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I'm not going to mock you, so sorry to disappoint, but I am going to tell you what I told others who seem to think we're all supposed to be some sort of 'anti corporation hive mind':

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Originally Posted by Lanadra

I'll say what I've already said plenty often these last 6 days: People are allowed to disagree with you. People are allowed to have a different opinion on something. They don't have to agree with you just because we're all customers in the same boat, especially not when more often than not the people being angry about this are coming off horribly in their posts, with astronomically bad takes and usually a stand-offish attitude from the start.

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What I really don't get is why it seems so inconceivable to you and others like you that other people might actually disagree. You do realize it is possible to critique a company without joining the anti-corporation cult, right? Ergo, it is possible to look at a situation and conclude 'yeah this one was out of their hands', that is why so many are disagreeing with the angry crowd, because we look at everything going on right now and draw a different conclusion.

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Originally Posted by Kes13a

first off, my sincere apologies. I had no idea what a NEET is so assumed it was the latest cool kid slur. I am sorry for assuming that.

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'Not in Education, Employment or Training' is what NEET stands for, it means you're sitting at home, not engaged in any sort of obligations that most adults have. It actually isn't 'the latest cool kid slur', it's been used for a long time.

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Originally Posted by Lanadra

I'm not going to mock you, so sorry to disappoint, but I am going to tell you what I told others who seem to think we're all supposed to be some sort of 'anti corporation hive mind':

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People can disagree, sure, that is their right. But there *is* a cult that seems to form around certain companies, and this mislead belief that they are somehow "on your side" and such. Wanting to have them honour your basic consumer rights doesn't somehow diminish your love for a company.

And for the record, this isn't me hating the developers of this game, they always succeed over and above, and always manage to try to figure out a response to any issues that may and do occur. My "anger" (which is far too strong a word, if anything) is more aimed at the publishers consistently taking shortcuts to maximise their profit ratio to a point where it begins to affect consumer satisfaction.

Simple truth is, Square Enix metrics would have shown a lot of buzz around the new expansion launch. They had ample time to put more infrastructure in place (heck, they should have done so years ago, with all honesty), yet they didn't, and people are as always, agreeing with whatever rationale they give, when it simply boils down to "We just didn't want to pay money for something back then because it wasn't an issue at that time, and we would have struggled to justify the increased cost to investors, who just wanted a nicer profit margin".
It was never out of their hands, they just chose to wait until the last minute before dealing with this scenario. That is basically it.


But as you said, people have differing views, and honestly, no sense getting worked up over a company that doesn't even know we exist beyond a payment. So I wish you a nice day, and hope you enjoy the game! :)

The situation is very bad. We literally payed for a product and we cant access it.

I think the expansion should have been delayed, they knew that their servers couldnt handle so much people, and yet they decided to release it anyway. I would have been ok with that to be honest, i would have prefered for the expansion to be delayed, instead of this fucked up queues.

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Originally Posted by ZelrothDenathrius

The situation is very bad. We literally payed for a product and we cant access it.

I think the expansion should have been delayed, they knew that their servers couldnt handle so much people, and yet they decided to release it anyway. I would have been ok with that to be honest, i would have prefered for the expansion to be delayed, instead of this fucked up queues.

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To be fair, it isn't the developers fault. They produced a game that is finished, is very good, and has been enjoyed by most all right now.
It is simply Square Enix who knew the hype was coming, helped push it, helped finance the hype (heck, they even had multiple music videos released to help promote the game...), yet took very little action in creating a better infrastructure to help with the inevitable new load. The increased player count hasn't just happened from this expansion, but has been steadily increasing since other MMOs have started to diminish, and lose players.

As I said a few times, this isn't a developer fault, but the publisher ultimately just cheaping out, and not wanting to pay for anything until necessary. They have kind of known for a year this might be a big deal, and haven't really taken action.

But people will disagree, as per the norm, and is their right. So if you do feel frustrated, you have the right to refund the expansion and purchase it again whenever you feel like. Which for many, might be the better option :)

Anyways, have a lovely day!

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Originally Posted by Cyanyde

People can disagree, sure, that is their right. But there *is* a cult that seems to form around certain companies, and this mislead belief that they are somehow "on your side" and such. Wanting to have them honour your basic consumer rights doesn't somehow diminish your love for a company.

And for the record, this isn't me hating the developers of this game, they always succeed over and above, and always manage to try to figure out a response to any issues that may and do occur. My "anger" (which is far too strong a word, if anything) is more aimed at the publishers consistently taking shortcuts to maximise their profit ratio to a point where it begins to affect consumer satisfaction.

Simple truth is, Square Enix metrics would have shown a lot of buzz around the new expansion launch. They had ample time to put more infrastructure in place (heck, they should have done so years ago, with all honesty), yet they didn't, and people are as always, agreeing with whatever rationale they give, when it simply boils down to "We just didn't want to pay money for something back then because it wasn't an issue at that time, and we would have struggled to justify the increased cost to investors, who just wanted a nicer profit margin".
It was never out of their hands, they just chose to wait until the last minute before dealing with this scenario. That is basically it.


But as you said, people have differing views, and honestly, no sense getting worked up over a company that doesn't even know we exist beyond a payment. So I wish you a nice day, and hope you enjoy the game! :)

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Square itself generally makes bad calls, look at Marvel's Avengers or for something older, Deus EX Mankind Divided. Publisher will be publisher and I definitely think they could have probably prevented plenty of problem situations, be it XIV or not. I sincerely believe XIV does well because Square largely keeps hands off and leaves it to the man who saved the dumpster fire called 1.0, Yoshi P, rather than try to meddle with everything.

I still disagree on the 'They had ample time to put more infrastructure in place', if by that time you mean anywhere in the last year or so.. no. We got something called a pandemic and a chip shortage going on. With Yoshi P having even stated that all of their attempts to acquire additional hardware, 'more infrastructure' as you said, failed, even with them being willing to pay well above market price.

Yes, they saw the massive player influx back in June/July, especially coming along with Asmongold.. but as I just said, even with all hands on deck they were not able to get what they need, and they knew that there was going to be problems as a result.. that's why they warned us well in advance.. because there really wasn't anything more they could do to prevent it from happening.

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Originally Posted by Lanadra

Square itself generally makes bad calls, look at Marvel's Avengers or for something older, Deus EX Mankind Divided. Publisher will be publisher and I definitely think they could have probably prevented plenty of problem situations, be it XIV or not. I sincerely believe XIV does well because Square largely keeps hands off and leaves it to the man who saved the dumpster fire called 1.0, Yoshi P, rather than try to meddle with everything.

I still disagree on the 'They had ample time to put more infrastructure in place', if by that time you mean anywhere in the last year or so.. no. We got something called a pandemic and a chip shortage going on. With Yoshi P having even stated that all of their attempts to acquire additional hardware, 'more infrastructure' as you said, failed, even with them being willing to pay well above market price.

Yes, they saw the massive player influx back in June/July, especially coming along with Asmongold.. but as I just said, even with all hands on deck they were not able to get what they need, and they knew that there was going to be problems as a result.. that's why they warned us well in advance.. because there really wasn't anything more they could do to prevent it from happening.

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The ample time for me, was more from the beginning of the game launch. FF14 has seen a steady increase in players over and over, so logic would have dictated they just do a large overhaul say, 5 years ago, and put things in place for the possibility of more players, and also to ensure smooth running throughout. But they chose not to, and increased piecemeal as always if at all, simply because they wanted to save money. Very standard business SOP sadly.
That's all I mean by this, and yes, the chip shortage and the major increase was beyond predictions, but some half decent foresight would have prevented a lot of the issues caused by this, had they just released the funds.
FF14 is a cash cow for Square Enix, and over time has steadily seen an increase in players, as opposed to other MMOs recently.

That's all I mean, just some foresight, which sadly, is very lacking in this era of quarterly reviews and profit margin. Who wants to be the guy who suggest spending a million or so increasing infrastructure for an issue that might not happen (to their thinking), so I do disagree that this was beyond Square Enix control to an extent, sure, it has been a perfect storm of shit worldwide recently, but it doesn't excuse their usual history of just half-assing things, sadly.

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Originally Posted by Cyanyde

The ample time for me, was more from the beginning of the game launch. FF14 has seen a steady increase in players over and over, so logic would have dictated they just do a large overhaul say, 5 years ago, and put things in place for the possibility of more players, and also to ensure smooth running throughout. But they chose not to, and increased piecemeal as always if at all, simply because they wanted to save money. Very standard business SOP sadly.
That's all I mean by this, and yes, the chip shortage and the major increase was beyond predictions, but some half decent foresight would have prevented a lot of the issues caused by this, had they just released the funds.
FF14 is a cash cow for Square Enix, and over time has steadily seen an increase in players, as opposed to other MMOs recently.

That's all I mean, just some foresight, which sadly, is very lacking in this era of quarterly reviews and profit margin. Who wants to be the guy who suggest spending a million or so increasing infrastructure for an issue that might not happen (to their thinking), so I do disagree that this was beyond Square Enix control to an extent, sure, it has been a perfect storm of shit worldwide recently, but it doesn't excuse their usual history of just half-assing things, sadly.

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In that case I do agree, yes, action years ago would have potentially prevented the current situation. It seems a trend with SE to not give XIV the funding it needs even when Yoshida asks for it. I would hope that might change with what we've seen in the last 7 or so months.. but I rather doubt it.

Well. When I want to play, I assume queue times always those days. And I can not login in early everyday.
So yes, the server issues do affect me - massively so. When i login at around 12, I wait around 3 hours. When I log in around 13:00 I wait around 4-5 hours. When I want to login in the evening, I can't play. Thing is, I am rather flexible in my shedule due to the nature of my work being: It doesn't matter when I do it, only that I do it. Rather doesn't mean unlimited. I mean I sleep, I have outside appoints as well, so .. yea. I can play quiet a lot once I am through the queue when I did plan right. But the overall enjoyment and accessibility of the game is strongly hampered.

Do I expect some kind of compensation? I .. am not sure. I mean free days are a nice gesture. But overall, the server issues feel very bad. The free days don't feel as if they benefit me at all. So I just wish everything would work again. And for compensation .. I mean how do you make up for lost time? Depending on what you do, the minimum you might get payed for just 20 minutes of time might be the equivalent of 140,-USD. Now depending on the amount of time someone might have waited for, this would already amount to a hefty 5 digit number.

So if people are angry because of waiting .. I think that is fine. Time absolutely is a finite ressource to us and I do personally value time far above money. It is one though that is hard to give back once wasted, but we might ask ourselves, what is wasted time? Posting here? Waiting in queue? Playing Final Fantasy? I would not want to answer this question. But with this, back to the question of compensation: I "true" compensation is not possible. So I'd say we have to make do with whatever sigh of goodwill they come up. And actually they might still surprise us? I mean a few extra days .. that is uninspired and possibly worthless for many. But maybe they come up with something that gets a smile on peoples faces? You never know :-)

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Originally Posted by Cyanyde

The ample time for me, was more from the beginning of the game launch. FF14 has seen a steady increase in players over and over, so logic would have dictated they just do a large overhaul say, 5 years ago, and put things in place for the possibility of more players, and also to ensure smooth running throughout. But they chose not to, and increased piecemeal as always if at all, simply because they wanted to save money. Very standard business SOP sadly.
That's all I mean by this, and yes, the chip shortage and the major increase was beyond predictions, but some half decent foresight would have prevented a lot of the issues caused by this, had they just released the funds.

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I know there seems to be an influx of IT experts that recently earned their marks on the field from Reddit University or the Facebook Institute but this still wasn't a preventable situation.

While SE engages in the practice of Technological debt, this can be said the same for many companies, outside this field. Most of the time you do NOT want to mess with something working because you don't know if you'll break something else in the process. There is no point in pre-purchasing equipment that would be outdated in a few years and even more so if you're not gonna use it at that time. From the years I played this game, BD1 has been rather transparent about how they were getting equipment for player growth. I've seen the blogs and interviews. Seen how many people ignore what's given to them or accuse them of outright lying. Which is weird considering how other companies are not as transparent. Not perfect, but still...much better in many ways.

But right now, the major "bug" they have with the game is that too many people want to play it. Once you get in to play it, there isn't any other game breaking design

But it's not just about the chip shortage. It's almost as if people are not accounting for the logistics of moving product as well. Did people not really see the port congestion? That people are now paying quadruple the cost to move product? That the US solution was to charge more storage on backlogged cargo - when the help companies were asking for was more equipment and space related? It wasn't that people didn't want to work - it was that there was so much cargo there's only a certain amount of equipment to move the cargo and the amount of space isn't there warehouses are full.

This also passed along to the airlines as well. Warehousing and logistic companies have to use other spaces or their employee parking is full of containers that will take months to clear out -like well into next summer. Of course, customers are upset - creating a snowball effect and overloading people's emails with demands to move their freight. Now spamming up mailboxes as employees are trying to desperately answer quadruple or more the amount to give them answers.

This is the times we're living in and efficiency would go up if people would follow certain mandates...but I guess people think it's business as usual or are too superstitious to do things that can almost immediately help.

It's funny to me how people assume that since they bought x, they have a right to x.

Welcome to advanced capitalism, hope yall enjoy your stay~

Only gonna get worse too ^^

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Originally Posted by Tanis_Ebonhart

But I have had zero issues getting on Zalera even in early access.

Seems only the obviously way overpopulated servers are having these issues still. At this point y'all need to take some responsibility for rolling on those servers, that you knew were overpopulated, when you could have started on the non-congested ones. They even give Road to 70 and 80 buffs for these servers.

This is karma.

And you're level 81. You aren't getting an Endwalker refund unless you want your character/account locked until you get Endwalker again.

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I dont think thats really fair when talking about EU servers at least. We only had the one datacentre for the longest time

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Originally Posted by Sclair0

I dont think thats really fair when talking about EU servers at least. We only had the one datacentre for the longest time

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and then they split it...causing many complaints from EU users that queue times for roulettes and duties were too long to handle.

Quote:

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Originally Posted by Kes13a

and then they split it...causing many complaints from EU users that queue times for roulettes and duties were too long to handle.

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That doesn't seem relevant to the idea that EU players purposely chose congested worlds and thus karmically deserve the long queues to get into the new expansion. Anyone who joined more than a few years ago had almost no choice world-wise but to pick a congested world.

yeahhh nope it's not funny anymore .... i waited 3 hours and got the 2002 error then another 3:30 hours and again 2002 ???!!!!............ i am ok with queues but this .. no .

and now it's 7k+ queues ahaha ...




>>>>>>>>>EDIT :GOT THE ERROR 3 TIMES TODAY ... yes got 2002 again ..