Apology from Yoshida Naoki, and translation for those needing it.

http://www.mmorpg.com/discussion2.cf.../395029/page/1

Make of it what you will; I have endured the errors and simply enjoy the game it is fleshing out thus far and am in for the long haul. For those literally not able to log in a single time, though at these hours minus the current maintenance, logging in has been easy if that's of any console, then I lament your loss and wish continued temperance if you seek it.

/salute Yoshida-san and staff

*small note here, where it reads, "Do your best!" is when he pauses to regain his composure momentarily.*

Apology shouldn't have been needed in the first place. They should have been prepared for this.

And before the fanboi force comes in and says "they had no way of being prepared!!!"...Bullshit, and you know it.

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Originally Posted by Dorfentyme

Apology shouldn't have been needed in the first place. They should have been prepared for this.

And before the fanboi force comes in and says "they had no way of being prepared!!!"...Bullshit, and you know it.

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Agreed. Feels like they underestimated that the game would be so successful. But even if they did, Worlds with higher capacity could have been used as a precautionary measure for the launch. If the worlds didn't fill up in a few months, they could have simply merged the ones with low population.

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Originally Posted by Ryv

http://www.mmorpg.com/discussion2.cf.../395029/page/1

Make of it what you will; I have endured the errors and simply enjoy the game it is fleshing out thus far and am in for the long haul. For those literally not able to log in a single time, though at these hours minus the current maintenance, logging in has been easy if that's of any console, then I lament your loss and wish continued temperance if you seek it.

/salute Yoshida-san and staff

*small note here, where it reads, "Do your best!" is when he pauses to regain his composure momentarily.*

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no, c'mon...really????can't log in????I can't even REGISTER the game...cause the digital version from psn doesnt have code and the se accounts doesnt recognize the service...

im going to go ahead and say it... ready?

Worst ...launch... ever.

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Originally Posted by Audio

im going to go ahead and say it... ready?

Worst ...launch... ever.

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worst launch???i don't think so....there's thousand of people playing....BUT....worst support team ever...yes i agree

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Originally Posted by klaud_litah

worst launch???i don't think so....there's thousand of people playing....BUT....worst support team ever...yes i agree

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..wait. Theres a support team?

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Originally Posted by Audio

..wait. Theres a support team?

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lol i don't know i never saw them here but they exist or should exist...the team that "normally" resolve or report the problems...and this forum doesnt have any control...its sad...not even a moderator...its like a circus in here.

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Originally Posted by klaud_litah

worst launch???i don't think so....there's thousand of people playing....BUT....worst support team ever...yes i agree

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It is by far one of the worst launches ever. For 2 reasons:

1. They are not placing people in a queue(because if too many people enter the queue, it causes everything to blow up)

2. They are limiting character creation on servers(sometimes ALL servers at once).

Those 2 things just scream amateur hour and "we don't know what we are doing".

So in that regard, this is one of the worst launches. And I've been around for most.

I am grateful for Yoshi San's courtesy and candor. We are very lucky to have the chance to play this remarkable game, and I am sure things will be sorted out soon. I have seen many many MMOs over the years and there is no reason to say that this team and this support is not good. They are actually achieving miracles daily and hundreds of thousands are playing. It is the overwhelming crush of people all trying to get in at once that is crashing the system, and there was no way on heaven or earth to expect the numbers to be so high. It is being addressed and dealt with, and patience will achieve miracles while bashing the staff and voicing anger will not even make us feel better for more than a few moments. Lets be considerate and courteous and fair. This is NOT the worst launch ever, in fact it is far far better than most. The translation is a bit off but the thought to share it was well meant.

The character limitation is reasonable considering how many people are trying to enter the game, there is no reason on earth for everyone to have all of the possible characters that they may end up with as you can only play one at a time.

It is the huge flow of people that is causing the problem, there is no way to deal with it other than to add servers and there is no game company on earth that will give a development team unlimited servers without seeing the need first. That is the way the head offices work and that is the facts of life. This appears to be one of the best MMOs yet created and many many people are seeing that and eager to come. Let's encourage that and stop the blaming and shaming. It does not help.

And here is Yoshi San's honourable and very candid apology in full: it bears repeating, for I have never seen its like before. He is a remarkable leader.

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This is crazy.
Before I say anything, let me first start by saying that these 3 days we had intended to use for early-access were interrupted by emergency maintenance, which resulted in PC players in North America and Europe that were really looking forward to this missing out on a lot of play time, and I would like to use this part of the presentation, which is being broadcast worldwide, to apologize for that right now. We are truly sorry.
We are about to set out on a very long journey together, and as such, I would really do hope that I can redeem myself for that mistake.
Uhm...
"Do your best!"
Uhm... It has been about 3 years since I inherited this FFXIV project. At first, well, I had never been that involved with the game, but I thought, "I can probably do something with this." And ultimately, since I really enjoy the FF series myself, I gathered the staff and we discussed the idea of re-making the game.
I remember it even now, it was December 1st and we were in a studio just like this, and the mixer room was just above me. And they were adjusting the mic that I was to use. That whole scene really left an impression on me. I was right there with the players thinking, "Can we really save this? This will be no small task."
One by one folks started giving us their support, even those people who firmly believed that it would take at least 4 to 5 years to create a solid MMORPG. We didn't waste a second and did our best not to rush the work and take our time during the planning process, we would say when handling the companies day-to-day affairs that our company is the tank. We stayed out in the front and we kept moving forward, and eventually came this far.
I can't even take credit for the creation of FFXIV:ARR. It really was thanks to the fans worldwide, our core staff here beside me, and the hundreds of other staff members who contributed but were unable to make it here tonight that we made it this far.
Honestly, I did not plan on crying here tonight, but for us, finally, FFXIV can start the first step of its true rebirth. This is no time to take a rest. We will keep focused on the next patch, the next expansion, and continue at full strength. And really, I'd like to address those FFXIV community members who I'm sure faced criticism from their friends about the fact that they stuck with FFXIV despite all its problems, to us, this 2.5, 3 years went by so quickly, but for the players it was such a long wait. Everyone at Square Enix can truly say that their hard work helped to repair any damage done to the Final Fantasy name. It is not a perfectly finished MMORPG, but we all arrived at this point together. We created this game together. We want to make this an unforgettable entry in the series that we all enjoy together and are still playing 5 years or even 10 years from now, and that all starts today.
Thank you very much.

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Originally Posted by Dorfentyme

It is by far one of the worst launches ever. For 2 reasons:

1. They are not placing people in a queue(because if too many people enter the queue, it causes everything to blow up)

2. They are limiting character creation on servers(sometimes ALL servers at once).

Those 2 things just scream amateur hour and "we don't know what we are doing".

So in that regard, this is one of the worst launches. And I've been around for most.

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3. Many ps3 players can't register the game because the SE accounts aren't working properly

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Originally Posted by klaud_litah

worst launch???i don't think so....there's thousand of people playing....BUT....worst support team ever...yes i agree

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Thousands of people playing... and just that many or more who are unable to play a game they paid for. No MMO launch in recent memory has been as bad as this one, in that this game literally locks out 40% to 60% of its playerbase from even playing.

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Originally Posted by CrisGer

I am grateful for Yoshi San's courtesy and candor. We are very lucky to have the chance to play this remarkable game, and I am sure things will be sorted out soon. I have seen many many MMOs over the years and there is no reason to say that this team and this support is not good. They are actually achieving miracles daily and hundreds of thousands are playing. It is the overwhelming crush of people all trying to get in at once that is crashing the system, and there was no way on heaven or earth to expect the numbers to be so high. It is being addressed and dealt with, and patience will achieve miracles while bashing the staff and voicing anger will not even make us feel better for more than a few moments. Lets be considerate and courteous and fair. This is NOT the worst launch ever, in fact it is far far better than most. The translation is a bit off but the thought to share it was well meant.

The character limitation is reasonable considering how many people are trying to enter the game, there is no reason on earth for everyone to have all of the possible characters that they may end up with as you can only play one at a time.

It is the huge flow of people that is causing the problem, there is no way to deal with it other than to add servers and there is no game company on earth that will give a development team unlimited servers without seeing the need first. That is the way the head offices work and that is the facts of life. This appears to be one of the best MMOs yet created and many many people are seeing that and eager to come. Let's encourage that and stop the blaming and shaming. It does not help.

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The fanboy is strong with this one.

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Originally Posted by Dorfentyme

It is by far one of the worst launches ever. For 2 reasons:

1. They are not placing people in a queue(because if too many people enter the queue, it causes everything to blow up)

2. They are limiting character creation on servers(sometimes ALL servers at once).

Those 2 things just scream amateur hour and "we don't know what we are doing".

So in that regard, this is one of the worst launches. And I've been around for most.

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Hmm, I'd say there's been much much worse launches. And Warhammer Online isn't on that list, though it really should be. I remember them charging my bank account for a year's subscription, as well as other's bank accounts, without our permission. I wasn't even subbed to the game at the time.

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Originally Posted by CrisGer

I am grateful for Yoshi San's courtesy and candor. We are very lucky to have the chance to play this remarkable game, and I am sure things will be sorted out soon. I have seen many many MMOs over the years and there is no reason to say that this team and this support is not good. They are actually achieving miracles daily and hundreds of thousands are playing. It is the overwhelming crush of people all trying to get in at once that is crashing the system, and there was no way on heaven or earth to expect the numbers to be so high. It is being addressed and dealt with, and patience will achieve miracles while bashing the staff and voicing anger will not even make us feel better for more than a few moments. Lets be considerate and courteous and fair. This is NOT the worst launch ever, in fact it is far far better than most. The translation is a bit off but the thought to share it was well meant.

The character limitation is reasonable considering how many people are trying to enter the game, there is no reason on earth for everyone to have all of the possible characters that they may end up with as you can only play one at a time.

It is the huge flow of people that is causing the problem, there is no way to deal with it other than to add servers and there is no game company on earth that will give a development team unlimited servers without seeing the need first. That is the way the head offices work and that is the facts of life. This appears to be one of the best MMOs yet created and many many people are seeing that and eager to come. Let's encourage that and stop the blaming and shaming. It does not help.

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I'm sorry, but you don't know what you are talking about.

It is common knowledge, that MMO launches are bad and they are always completely SLAMMED with people trying to login.

They also knew how many preorders they had. They knew the minimum amount of people they needed to be ready for.

But they weren't.

I would've respected your opinion more, but your thread was filled with ass-kissing.

You're another apologetic, another fanboy, and you don't help the game or anyone trying to play.

Bottom line, they should've had the minimum prepared, and they didn't.

That's why we are mad. Every MMO launch is the same, only this one takes the cake with restricting character creation and not placing people into queues.

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Originally Posted by Madeleine

Hmm, I'd say there's been much much worse launches. And Warhammer Online isn't on that list, though it really should be. I remember them charging my bank account for a year's subscription, as well as other's bank accounts, without our permission. I wasn't even subbed to the game at the time.

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I've seen that article before, and I was there for most of those launches, not including ALlods and WWII online, which frankly those F2P games shouldn't even be on the list.

Fact is? Those launches were years and years ago, things have changed.

There should be no excuses anymore for an MMO launch being as bad as this one is. THAT'S the issue. This is one of the worst for multiple reasons.

IT HAD A REBIRTH. No MMO has ever failed so hard that it had to be reborn from the ground up. That's why this is one of the worst launches. Period.

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Originally Posted by Dorfentyme

Apology shouldn't have been needed in the first place. They should have been prepared for this.

And before the fanboi force comes in and says "they had no way of being prepared!!!"...Bullshit, and you know it.

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There is just no pleasing some people.

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Originally Posted by Atrious

There is just no pleasing some people.

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Agreed. And, I think it's silly when people say "fanboi" or "fangirl". Because, yes I'm a fangirl. If I wasn't, then why would I buy the game? And people freaking out are also fans, because apparently it's so life-ruining that they are having registration and login problems. Would you care so much if you weren't a fan of the franchise or interested in the game? No, you'd have cancelled your order already.

Yes, it's annoying. But Yoshi-P and his crew are doing what they can NOW, and having a temper tantrum isn't going to change any thing.

I think I had more issues figuring out their really pathetic account management pages, than I have had logging onto the game.

Its strange how some people are acting as if Yoshi and his team are now sitting back, sipping on tea and enjoying the chaos on FF XIV servers. They are the ones who poured three years of their life into this, I'm sure they want people to play the game and enjoy it (brings in profit too :P)

I can wait it out for a week or so. What I am truly disappointed about is the lack of preparation. They should have seen this coming, or if not, at least take precautionary measures such as high capacity servers / worlds. You can merge the low-populated worlds later, would have saved the gamers some frustration.

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Originally Posted by Madeleine

Agreed. And, I think it's silly when people say "fanboi" or "fangirl". Because, yes I'm a fangirl. If I wasn't, then why would I buy the game? And people freaking out are also fans, because apparently it's so life-ruining that they are having registration and login problems. Would you care so much if you weren't a fan of the franchise or interested in the game? No, you'd have cancelled your order already.

Yes, it's annoying. But Yoshi-P and his crew are doing what they can NOW, and having a temper tantrum isn't going to change any thing.

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There's a difference between being a fan of something and being a fanboi or fangirl, and if you don't know the difference, that's part of the problem.

You aren't willing to admit when mistakes were made, when there are FORESEEABLE problems that could've been prevented.

Everything in the game to you is PERFECT and nothing can cloud your vision of the product.

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Originally Posted by Atrious

There is just no pleasing some people.

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You clearly have no idea what you're even talking about, or what you're defending.

People shouldn't be upset that they can't play the game they paid for? They shouldn't be upset that Square wasn't prepared for something that is foreseeable? Really?

Man the fanbois really ruin a lot of things.

At least I enjoy the game, but can admit the faults.

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Originally Posted by Dorfentyme

There's a difference between being a fan of something and being a fanboi or fangirl, and if you don't know the difference, that's part of the problem.

You aren't willing to admit when mistakes were made, when there are FORESEEABLE problems that could've been prevented.

Everything in the game to you is PERFECT and nothing can cloud your vision of the product.

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Well, I think that everyone is aware of the issues. However, crying about it isn't going to change much. There's already tons of threads doing just that. And, they're also already aware of how upset people are. Which is why the OP posted the video. I really think you need to take a break and do something else. Unless, playing FFXIV: ARR is your goal in life.

Also, you can watch these pandas going down a slide. It's made my day brighter. :)

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Originally Posted by Dorfentyme

You clearly have no idea what you're even talking about, or what you're defending.

People shouldn't be upset that they can't play the game they paid for? They shouldn't be upset that Square wasn't prepared for something that is foreseeable? Really?

Man the fanbois really ruin a lot of things.

At least I enjoy the game, but can admit the faults.

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I stand by my statement. In a week all this crap will be fixed and all of you people constantly complaining will be non existent. Just like every other MMO

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Originally Posted by Atrious

I stand by my statement. In a week all this crap will be fixed and all of you people constantly complaining will be non existent. Just like every other MMO

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You stand by your completely ignorant statement?

Good to know, I can safely disregard anything you have to say concerning the matter.

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Originally Posted by klaud_litah

worst launch???i don't think so....there's thousand of people playing....BUT....worst support team ever...yes i agree

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Worst Launch Ever indeed, i have been there for the major launches including WoW and as bad as that was, at no point could you not register or if you could register could you not play with friends im looking at the character creation screen atm and then once you have made it ALL REALMS ARE LOCKED .... Really all realms not a single one up how the hell can they justify that, yes my friend this is the worst launch of any mmo to date.

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Originally Posted by Madeleine

Well, I think that everyone is aware of the issues. However, crying about it isn't going to change much. There's already tons of threads doing just that. And, they're also already aware of how upset people are. Which is why the OP posted the video. I really think you need to take a break and do something else. Unless, playing FFXIV: ARR is your goal in life.

Also, you can watch these pandas going down a slide. It's made my day brighter. :)

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Video posted was with regard to the early access not the current state of affairs, and what have they decided to do to fix this.
Increase server load on the Japan servers well that's it fixed i don't know why anyone would be getting bent out of shape because they have paid for something they can't use.

White knighting is only good if your talking sense. People have a right to be pissed!

Final Fantasy XIV : A Realm Unavailable

I always consider the true release of any MMO to be the week after its actual release. I have yet to play an MMO without server difficulties the first few days to a week after launch. This was more expected than a smooth launch. However, learning from history is due in the MMO industry. Have more servers than you know you need. It should of been 25 in Japan, 25 in NA, and 25 in Europe. Then scale down and do merges from there. It is always better to have too many servers than too few. Of course, they know this by now, and it is too late. Still can't wait for next week to buy and play this game though. Loved the beta.

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Originally Posted by Valkorai

Video posted was with regard to the early access not the current state of affairs, and what have they decided to do to fix this.
Increase server load on the Japan servers well that's it fixed i don't know why anyone would be getting bent out of shape because they have paid for something they can't use.

White knighting is only good if your talking sense. People have a right to be pissed!

Final Fantasy XIV : A Realm Unavailable

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No, I understand why people are upset. I am affected by the issues as well. All that I'm saying is that they're aware of the issues, and are doing what they can to fix it. Server load was precisely what Yoshi-P addressed in that video, and it's precisely the problem that people are having now.

About the JP server complaint, did you not take notice of last night's maintenance? Know what it was for? It was partially for new NA server preparation...

White knighting? Hmmm, don't think so. Cool headed? Yes, I think so. There's more dire things that could be going on than attempting a few more times at logging into a video game.

This is all I'm getting from people being yelling bloody murder. It doesn't help in the least.

I've dipped my toe in network administration, working 3 years for a fortune 500 company. Now, I was not the main admin, that went to a person way more knowlegeable than me. However, that said, the very idea, that all the worlds could be closed in only 3 days speaks both of the enthusiasm of the audience and the strange reaction of the network and hardware teams. There were several red flags that they should have saw coming.

1) They were importing characters from the old game and inviting people to come back. So there was already a good number of players who were going to be logging into early access and launch from the start.

2) The overwhelming number of Beta Applications. Applications are a good gauge of interest. People who applied are a) congizant of the game b) want to try it and c) likely players. Your casual workaday player who's never touched an MMO before and doesn't know anyone who plays wouldn't be applying for a Beta and may not even know what a Beta test is. And considering how miniscule the advertising for FFXIV was, that it was geared toward gaming sites and conventions, tells you that 500,000 + applications are going to be likely players of the game.

3) The Phase 4 crash was a knell of doom. After all the trouble with the bad configuration, critical quest bugs, Early Access code redemption failure and constant lockouts, Launch should have been delayed. The fact that it was not delayed shows that SE still has some ways to go to fix its ongoing What?-I-don't-even internal issues. As it is, people took off work and paid for Early access codes and got not early access, they even have no access.

Had they delayed the launch until they could add more servers, the major hurt could have been buffered. People wouldn't been terrified to log out, thus easing congestion issues, Character creation could continue, welcoming even more players. The digital download would not have been suspended saving far more money than losing.

In the end, hindsight is 20/20. We can't change the past.

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Originally Posted by Dorfentyme

You clearly have no idea what you're even talking about, or what you're defending.

People shouldn't be upset that they can't play the game they paid for? They shouldn't be upset that Square wasn't prepared for something that is foreseeable? Really?

Man the fanbois really ruin a lot of things.

At least I enjoy the game, but can admit the faults.

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There is something you need to understand, Some people like my self are not having any trouble logging in and playing this game, I feel for the people that are :( but please keep in mind that not all of us are having the same problem as you.

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Originally Posted by Meijer

There is something you need to understand, Some people like my self are not having any trouble logging in and playing this game, I feel for the people that are :( but please keep in mind that not all of us are having the same problem as you.

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Whatever. I don't want to hear that from someone on GUNGNIR.

I like Yoshi P because he is so honest. It's like the Olympics. You train for years, you've got the hype you've got the support, only to stumble and fall at the finish line. The race was his to lose. It must hurt so bad. Of course he was crying.

But I also know that this isn't over. If they can recover from this, this will be a joke we, the players, will look at with at most a bit of unpleasantness. They made a quality game they have a great player base. That's why I want to tell him to stop crying. Apologies isn't going to satisfy anyone. Customer service is service, not words, not tears. Actions.

He gets one last chance because of the moment to get up and run because the pack is still behind him, but they'll catch up really quickly and start taking what he's worked so hard to achieve and that's just not right.