Look, I know the team is working hard and apologizing, but the fact of the matter is that they have sold a product to many members of a consumer base who simply cannot access it.
I want to stress that I'm not talking about the queues. Those are expected. It's the server errors that keep knocking people out of the queues and returning them to the back of the line. At this point, there is a 7k queue on Gilgamesh. There's simply no way I can spend all night babysitting this queue hoping to get in before I have to go to bed. Is it my fault I play on a high-pop server? Sure. Does the fact that I play on a high-pop server mean that I should have to wait in a queue? Absolutely. Does the fact that play on a high-pop server mean that I shouldn't be able to play the game at all? Not at all. I really respect Yoshi P and this team. I've been patient during early access and even on release day. It's a day later now though, and there is literally no ETA as to when this is going to be fixed.
Before I get pitch-forked to death (I'm sure I will anyway), I need to say that I'm not mad about this at all. I genuinely understand why this happened. That still doesn't change the objective fact that I (and many others) have paid for a product that is unavailable to us. With that being the case, I think it's time for them to start offering refunds to those who want it for Endwalker. In regards to game-time, they've the done the right thing by giving the 7 days, and I'm sure they'll continue to do so until it gets fixed, so no worries there.
It's a shame this has happened, and I feel for the dev team. The folks I know who have actually gotten to play the game are really enjoying it, and there has never been a bigger audience for this game than now. Sadly, they have not been able to accommodate that audience. Therefore, it's time to do the right thing, admit the product isn't working as intended, and offer refunds to those who feel they deserve them - because they do.
Obligatory: No you can't have my stuff. I don't care if you feel that we didn't need another post about the log-in problems. I also don't care if you feel that we did need another post about this. I'm a consumer of the product with a right to give my feedback, and this is the channel for doing so.
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12-09-2021, 07:39 AMTheJarvisManI love this game and dev team, but at this point, I think refunds are in order...
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12-09-2021, 07:43 AMMialee
And also for the argument of you will still be able to play it later you can always said if it fix and I wants to play it later I will buy it again! And I don't plan personaly to ask for a refound even if I could but I can understand why people would.
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12-09-2021, 07:48 AMNeoMagus
I don't want a refund, the story has been absolutely amazing what I have been able to play. Game time needs to be compensated until they get it under control. It's only been 4 days of issues for me but if it stays like this over 7, he absolutely needs to give more. I shouldnt have to wake up at 4am to play an hour or so before work for time I paid for. I don't mind waiting in a queue at all. What I'm ticked at, is waiting hours and constantly getting errors and sent to the back of the line!
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12-09-2021, 07:51 AMryouma17same, iam more then happy with the 40$ i spent on this expansionQuote:
Originally Posted by NeoMagus
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12-09-2021, 07:57 AMnighttimebunny
Why don't you just wait for everything to settle down? it's worth it.
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12-09-2021, 07:59 AMKes13a
just curious, and not saying you arent entitled to think what you want..
but there are fixes, or attempts to fix the errors in quite a few places on the internet.
have you tried any of them?
again, not saying its not SE, but if the fixes work and all you are left with is a queue time, might feel pretty silly afterwards if it was something in your control to solve. again, I am not saying you havent, just asking for clarification if you have. -
12-09-2021, 08:01 AMEtherRoseBecause that requires common sense which is absent throughout many of these threads.Quote:
Originally Posted by nighttimebunny
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12-09-2021, 08:05 AMMialeeI have tried them moved my computer from my office chamber to the livingroms pluged it on the TV and plugged a ethernet cable and it was little to no use.Quote:
Originally Posted by Kes13a
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12-09-2021, 08:07 AMDyvidOkay, when is that going to be again? A week? A month? A few months? When are people going to get tired of it and just quit because the problem is too many people and not enough space.Quote:
Originally Posted by nighttimebunny
There aren't any real fixes for this. The fact is there are more people wanting to play than what the servers can handle. The only fix is either more server, which we know are months if not years away or people have to stop playing. I think it's fair to offer refunds to people who just bought the game and can't play.Quote:
Originally Posted by Kes13a
P.S. Running a 50 foot long ethernet cable from my modem to my computer did nothing of course. -
12-09-2021, 08:11 AMAnotherPerson
Remember, game doesn't run away just because you are delayed from playing it.
The people who are stuck on login queues, the people who are still doing work and can't play due to scheduling issues, the people who are currently playing another game for other reasons, the people who are still going through Shadowbringers and previous expansions --- those are the people who will end up doing the content with you if you wait a bit. Honestly, I'm not in any rush to complete Endwalker. I'm honestly enjoying it at the pace I'm going at, and I'm not very far in.
It's expected that a new expansion is going to have a rush of people trying it out. It's not as if the new experience is going to disappear if you wait a week or a month though. There's plenty of people who are still coming to FFXIV and going to try it. The next patch isn't until for a very VERY long time, and by then, the queue issue should be settled down. Your experience with the content isn't going to change much if any. -
12-09-2021, 08:11 AMFawkeshttps://i.imgur.com/7Nx4LeL.pngQuote:
Originally Posted by Mialee
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12-09-2021, 08:15 AMShougun
I feel like refunds has a whole huge amount of background noise with all the payment processors and stuff like that...... so I'm not entirely eager for that, but I do think something done is needed to be seen as the right thing to do, and particularly continue to compensate people during the rough period.
If possible additional alleviations would be nice, but ultimately probably not nearly as helpful as getting the equipment needed (and we know about the issues around that).
Like... "just pick me a server with the shortest login time that is within my continent" (or whatever limiter for ping sake, though maybe some people don't even care about that lol - "just let me play, let me in!!"). Maybe if you use this automated system it will automatically give you a few of the most common FC buffs (to compensate for your loss of FC).
Of course not getting kicked while in line. Etc... -
12-09-2021, 08:15 AMStryfe_Omega
It's kind of ridiculous at this point. I haven't complained or anything, but after almost a week of this garbage, AND after several maintenances, it's just so frustrating. I mean first it was the constant disconnects. You'd wait in que for over an hour, get almost to the end only to disconnect either to 3001 or 2002. The former you just have to keep spamming connect and pray that you make it to a low enough que whenever servers come back. The latter, you MAY get your spot restored, but more than likely it wouldn't even let me connect back to the server.
Forget the fact that I had to disable authenticator for a time and lose my free port because putting that in every time i disconnect became a hassle. So after 5+ hour queues for almost a week, at least upon entry I was able to get stuff done. NOW, I have constant disconnects within the game itself. So even getting into the game is no guarantee you'll have time to do anything as at any pivotal moment, boom, you're out. Back to the que. Today I get disconnected right in the middle of prime time when I purposely rearranged everything to make sure to que up before that time. Doing so on a lower pop server mind you, making me unable to access retainers, storage or FC, all because I'm trying to reduce que times.
I'm sure I'll get ridiculed for this because God forbid I say a bad word about the devs or makers of this game. But enough is enough! -
12-09-2021, 08:19 AMMacleodhttps://forum.square-enix.com/ffxiv/...it-never-works.Quote:
Originally Posted by Fawkes
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12-09-2021, 08:20 AMMialeeYou mean the fonction that is always diseable?Quote:
Originally Posted by Fawkes
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12-09-2021, 08:28 AMRonivan
I don't mind paying subscription for a game when its great; and Endwalker is great. However, the price I'm paying, and one no one should pay is this:
https://i.imgur.com/Z9AuPwV.png
After working all my day, I sat my computer to finally enjoy the only few moments I have to enjoy myself, I face this. After waiting 45 minutes with the queue at 1809, I got an error 2002 and that was
the result after I tried to login again. THIS is not the service I paid for; THIS is not something anyone had to pay with their soul. And nothing, absolutely no fix for this issue, and it seems there will none.
Seven days of free subscription is a beggar price Square Enix is giving for something so begrudging like this, and I will not forget this.
Can I cancel my subscription paying and get my money back and return like 2 months later? If its possible, I would, because THIS is disgusting. Its like SE is serving a gourmet beef in plate made of calcified shit.
Just to further add, trying to log in with the character in another world gets me this:
https://i.imgur.com/1p1JXDK.png
Fantastic Square Enix. Fantastic. -
12-09-2021, 08:33 AMyajnajiAs I see it, the problem is not buying a game and not being able to play it when you want to. You buy a game, you don't have to rush it right after the purchase, you can play it later (there's a thing called backlog). The problem is paying a subscription and not being able to play. I finished MSQ, but I feel for the people who really want to play but can't and they're paying for it.Quote:
Originally Posted by AnotherPerson
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12-09-2021, 08:42 AMMidlithe
I'd love to finish the MSQ, but keep getting stuck behind the lovely 2002 error. Wait for 30+ minutes of refreshing "FULL countdown" only to get booted out with 2002 and having to start all over again (doesn't matter how fast I login again - it's not saving my place).
Square Enix Devs - How about you FIX it so we don't get booted out to 2002? I don't mind waiting for an hour+ to login, but having to login multiple times with immediate kicked out attempts is just unsatisfactory. -
12-09-2021, 08:44 AMDarksummonerI love the game. I really do. I just want them to fix this que issue and the DC's. If I were to uninstall and stop giving Square Enix money I would just be bored, and I sure as hell ain't going back to the booty grabbers. Damn that.Quote:
Originally Posted by ryouma17
Square just needs to come up with some ideas. -
12-09-2021, 08:46 AMMialeeThe game is just data Square was aware they was selling way to much copie and the servers could not do the job and the are continuing to take new subs and sell copie so for me no pity people who what the refound shoud have the right for it. If they wants to play later they will just have to buy a brand new key. The release date was december 2021 not somewhere in 2022. Peoples who bought Cyberpunk 2077 got refound cause the game was trash at the release it was not yeah but it will be fine in a few month so deal with it until we fix it.Quote:
Originally Posted by yajnaji
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12-09-2021, 08:46 AMskywarnmc27
I am still getting massive 2002 error still with requeue back at higher queue amounts, if even able to get in. So my for the "fix"
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12-09-2021, 08:47 AMNabriltranslation- wait until enough people get bored with the expansion so that you can finally get your turn. Until then, I cannot even log in unless I log in at 3:00am which means I can't get any sleep for work.Quote:
Originally Posted by nighttimebunny
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12-09-2021, 08:50 AMskywarnmc27I paid for said game, and game time. If I am not able to play while paying that may be a violation of U.S laws. Unless they will continue to give free service time including all companion, and retainers until they are able to fix their problems.Quote:
Originally Posted by nighttimebunny
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12-09-2021, 08:51 AMNeoyoshi
Who refunds a expansion of a mmorpg over a temporary issue?
That's just... weird. D:
What would that person do? rebuy the expansion when the issue is resolved, like it does eventually after every expansion? -
12-09-2021, 08:54 AMskywarnmc27
2002'd at 1600 Queue...had to try 3x to get in again went to 3900+ queue.......
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12-09-2021, 08:55 AMMialeeIf they wants to they should have the right I allready said I would not personaly but I should be avaliable for those who wants to do it. Maybe they know they will not have the time later baby on the way or whatever the reason...Quote:
Originally Posted by Neoyoshi
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12-09-2021, 08:57 AMRinlina
If they offer a time freeze or refund, doesn’t that solve the problem SE is having? :thonk:
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12-09-2021, 09:08 AMICountFrom0US law, probably not, specially not with having signed away those rights in the contract.Quote:
Originally Posted by skywarnmc27
Australian law, maybe. -
12-09-2021, 09:12 AMYuletide
Players who can't afford a $50 expansion shouldn't be spending the money if they come immediately crawling for refunds following such small inconveniences. Once you're past the log in queues, the game runs perfectly fine and smoothly. You can even just launch the game at non-prime hours and get no queue at all. Free compensation is great, all for it, but if you're starving because you lost $50 on endwalker then please go outside and look for employment. On that note, yes, they should give you a refund, YOU specifically, because I think you need it.
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12-09-2021, 09:17 AMAnotherPersonOh, I feel that. I'm just expecting SE to give more compensation for that subscription issue if the duration continues as it affects a ridiculous number of subscribed players. I'm just saying that you're not going to lose the first time experience though, because a lot of people are in the same boat at the moment.Quote:
Originally Posted by yajnaji
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12-09-2021, 09:18 AMDyvidThank heaven you come along and let us know how to spend our money wisely. Maybe it's not about the money but rather the principle that we paid for a product we can't use.Quote:
Originally Posted by Yuletide
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12-09-2021, 09:24 AMVonleo
So like half these threads wouldn't have been made if they just read the notes. They are giving us 7 days of game time AND WILL CONTINUE TO DO SO IF THE PROBLEM CONTINUES. I get not able to play right away but this type of stuff happens. I would also like to inform anyone thinking of refunding the expansion should do so carefully because just like any other MMO if you refund your account is perma banned/suspended.
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12-09-2021, 09:29 AMTriggers
While I don't want a refund, I could certainly understand anyone that wants one at this point. I've seen less severe issues absolutely torpedo launches before. I think it's weird that people in the FFXIV community are so fervent about attacking people voicing their complaints here. It's a forum. This is one of it's intended uses. Also, to the person being caustic about someone's need for 50 bucks and suggesting their intimated poverty as some character flaw: gross. Like morally, fundamentally gross.
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12-09-2021, 09:58 AMDyvidI'm pretty sure you don't know what you are talking about. First they never said anything about including a continuous free game time outside of the 7 days. Next If SE offered a refund on said product, they would give you your money back and void out the product key. To perma ban a unhappy customer is horrible business model.Quote:
Originally Posted by Vonleo
The reality is simple mathematics, the game has more players than it can support and the only current solution is to shed players. Offering refunds, be it Endwalker expansion or The Complete Edition, is a way that unsatisfied players can stop playing without a bad taste in their mouth. Maybe they'll come back after things calm or maybe they won't. Point is it gives power to the players to leave FFXIV and SE on good terms in case they do want to come back later. -
12-09-2021, 09:59 AMLordes
I personaly they quit with excuses and just attempt to fix this, i just sat in a 2 1/2 hour Queue just to be kicked out 5 min. Into the game and forced into a 4,500 Queue. Is SE was one of the under paid companies with under paid workers and this was a new experience for the, that would be understandable but its not , we go through the same routine every 2 years or big patch release. Refunds for all is a GREAT idea. But a better idea is for the devs to just get issues like this resolved. I Bet the servers are very fast when it comes to processing Payments !.
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12-09-2021, 10:04 AMLordes
Agreed but thats like that with any gameit will have gamers behaving like cult members and attack anyone and everyone of course Behind the comfort of their computers
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12-09-2021, 10:07 AMLifeupOmega
No matter how much money you have you can't throw it at hardware that doesn't exist in a large enough quantity right now. World wide shortages mean we're going to have delays, queues, and server instability, just gotta live with that and suck it up for the time being.
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12-09-2021, 10:12 AMWiglacBecause we have paid for a game to play now... geez. So you are happy to pay for something.. and never receive it. Its a Monthly Sub... and we are not getting what we paid for. I don't mind the log-in times.. its that 2002 error.. and then you have to start at the back of the que. BTW can I sell you the Sydney Harbour Bridge?Quote:
Originally Posted by nighttimebunny
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12-09-2021, 10:16 AMMilkieTeaFurthermore, we may give additional free game time depending on further developments on the congestion situation.Quote:
Originally Posted by Dyvid
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12-09-2021, 10:18 AMDBriggs304
Don't think refunds are coming through the forums. They aren't doing it unless you try to request it through steam or the SE store.