I love this game and dev team, but at this point, I think refunds are in order...

[TheJarvisMan]

Look, I know the team is working hard and apologizing, but the fact of the matter is that they have sold a product to many members of a consumer base who simply cannot access it.

I want to stress that I'm not talking about the queues. Those are expected. It's the server errors that keep knocking people out of the queues and returning them to the back of the line. At this point, there is a 7k queue on Gilgamesh. There's simply no way I can spend all night babysitting this queue hoping to get in before I have to go to bed. Is it my fault I play on a high-pop server? Sure. Does the fact that I play on a high-pop server mean that I should have to wait in a queue? Absolutely. Does the fact that play on a high-pop server mean that I shouldn't be able to play the game at all? Not at all. I really respect Yoshi P and this team. I've been patient during early access and even on release day. It's a day later now though, and there is literally no ETA as to when this is going to be fixed.

Before I get pitch-forked to death (I'm sure I will anyway), I need to say that I'm not mad about this at all. I genuinely understand why this happened. That still doesn't change the objective fact that I (and many others) have paid for a product that is unavailable to us. With that being the case, I think it's time for them to start offering refunds to those who want it for Endwalker. In regards to game-time, they've the done the right thing by giving the 7 days, and I'm sure they'll continue to do so until it gets fixed, so no worries there.

It's a shame this has happened, and I feel for the dev team. The folks I know who have actually gotten to play the game are really enjoying it, and there has never been a bigger audience for this game than now. Sadly, they have not been able to accommodate that audience. Therefore, it's time to do the right thing, admit the product isn't working as intended, and offer refunds to those who feel they deserve them - because they do.

Obligatory: No you can't have my stuff. I don't care if you feel that we didn't need another post about the log-in problems. I also don't care if you feel that we did need another post about this. I'm a consumer of the product with a right to give my feedback, and this is the channel for doing so.

[Mialee]

And also for the argument of you will still be able to play it later you can always said if it fix and I wants to play it later I will buy it again! And I don't plan personaly to ask for a refound even if I could but I can understand why people would.

[NeoMagus]

I don't want a refund, the story has been absolutely amazing what I have been able to play. Game time needs to be compensated until they get it under control. It's only been 4 days of issues for me but if it stays like this over 7, he absolutely needs to give more. I shouldnt have to wake up at 4am to play an hour or so before work for time I paid for. I don't mind waiting in a queue at all. What I'm ticked at, is waiting hours and constantly getting errors and sent to the back of the line!

[ryouma17]

I don't want a refund

same, iam more then happy with the 40$ i spent on this expansion

[CazzT]

I don't want a refund, the story has been absolutely amazing

Agreed!

And besides, what would they refund exactly? Game time? They give out free game time that ends up essentially with the same result. Surely you don't expect them to refund the purchase of the expansion itself?

[nighttimebunny]

Why don't you just wait for everything to settle down? it's worth it.

[EtherRose]

Why don't you just wait for everything to settle down? it's worth it.

Because that requires common sense which is absent throughout many of these threads.

[lezard21]

Because that requires common sense which is absent throughout many of these threads.

Refund me my expansion money and my monthly subscription and I'll gladly go play other games while I wait for the superconductor chips to recover from Covid or w/e excuse is flying today.

However that's not the case as SE is still in posession of my expansion and monthly subscription money.

Hence, the request for a refund. That's common sense.

[TheJarvisMan]

Refund me my expansion money and my monthly subscription and I'll gladly go play other games while I wait for the superconductor chips to recover from Covid or w/e excuse is flying today.

However that's not the case as SE is still in posession of my expansion and monthly subscription money.

Hence, the request for a refund. That's common sense.

This is not unreasonable at all. Just because others don't want the same recompense doesn't mean you don't deserve this recompense, and I'm not really sure why others are telling players in this situation that they don't.

[Komarimono]

Refund me my expansion money and my monthly subscription and I'll gladly go play other games while I wait for the superconductor chips to recover from Covid or w/e excuse is flying today.

However that's not the case as SE is still in posession of my expansion and monthly subscription money.

Hence, the request for a refund. That's common sense.

You had the chance for a refund, you instead continued to play. Too late now.