Someone had the balls to actually ask Yoshida on the Q&A panel about getting his banned account back at PAX. The salt is real.
Banned accounts
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03-12-2017, 02:39 AMReaperking386Banned accounts
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03-12-2017, 02:59 AMServerCollaps
too bad that was one of the best questions that people asked...
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03-12-2017, 03:02 AMSilkaN
They should do a separate Q&A for Balmung players.
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03-12-2017, 03:05 AMSigmaOZ
That was awfully uncomfortable but I wonder, if his account was banned it must have been because he did something that goes against the ToS, otherwise there should be no issues about it!...
Surely is not a gil seller or something worse trying to get his account back!... :confused: -
03-12-2017, 03:10 AMMaethusXion
I loved the silence before he came up with his reason, lol...
Sadly it was mostly the same stuff always asked. The two best questions were about Enochain and this...Quote:
Originally Posted by ServerCollaps
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03-12-2017, 03:11 AMAlphaSonic
The White Mage one was the best. Props to that girl.
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03-12-2017, 03:25 AMClaymore65
Not going to lie, that Q&A was a mess. The questions barely related to Stormblood. The "Customer Support" questions was just the icing on the cake.
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03-12-2017, 03:28 AMJunseiKeiSaddest part was Yoshi admitting AST heals just as strongly as a WHM and to please trust in him in the future.Quote:
Originally Posted by AlphaSonic
Yoshi please! ;^; My li'l WHM heart is shattering. *Sobs in a corner.*
...But yeah, some of those questions were pretty cringe-worthy. -
03-12-2017, 03:28 AMRemusSometimes RMT can steal your account if you haven't been playing for a while, happened to my brother before.Quote:
Originally Posted by SigmaOZ
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03-12-2017, 03:34 AMClaymore65You joke, but this might be a really good idea. Splitting the Q&A into a Lore/Music/Glamour panel and a Gameplay Panel could really help. It would set certain expectations from the audience and ensure viewers can learn about what the content they're interested.Quote:
Originally Posted by SilkaN
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03-12-2017, 03:36 AMDustytomeThat was awkward, but my guess is that they had already moved away with the mic before asking for follow-up information?Quote:
Originally Posted by MaethusXion
I really like that idea!Quote:
Originally Posted by Claymore65
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03-12-2017, 03:50 AMSettiesamaPlease don't lumber the entirety of our server into the role play section. Some of us even despise what our server has become known for. Claymore's idea is brilliant howeverQuote:
Originally Posted by SilkaN
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03-12-2017, 03:51 AMStitches1974Did they have an authenticator attached to the account?Quote:
Originally Posted by Remus
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03-12-2017, 03:54 AMSilkaNI am well aware of #NotAllBalmungPlayers.Quote:
Originally Posted by Settiesama
But as long as the Balmumg meme is relevant, I will continue using it. -
03-12-2017, 03:59 AMLunafreya
Those questions were terrible.
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03-12-2017, 04:03 AMSigmaOZWell, then a 24-characters or longer password would be your best friend!... :rolleyes:Quote:
Originally Posted by Remus
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03-12-2017, 04:19 AMYoukulm
Sadly customer support is a huge issue. Dude asked the wrong question, in my opinion, but brought up a good topic.
The Customer Support for this game is terrible. I have had so many friends temporarly banned or suspended for credit card issues they could not control.
There was even an issue highlighted recently by a community member on the ffxiv reddit ( I dont have the link on hand im sure someone else will post it eventually ) about how difficult it was to get his account fixed for a credit card charge back he did not authorize.
( went back and found it for those curious: https://www.reddit.com/r/ffxiv/comme...ity_organizer/ ) -
03-12-2017, 04:38 AMTsubaki75His acct wasn't banned, he clearly said that he took a break for a year and when he wen't to resub it was goneQuote:
Originally Posted by Reaperking386
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03-12-2017, 04:46 AMShougunHappened to me in WoW, called CS waited 2 minutes had account restored and live after proving it was mine in another minute. Hilariously fast and easy. I don't make a habit of testing MMO service but the few times I did for WoW it was buttery smooth. I've actually not had issue with SE but haven't really contacted about much lol, have heard horror stories about losing account to credit card issues though. (Another thing WoW has fairly streamlined).Quote:
Originally Posted by Remus
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03-12-2017, 04:50 AMPaladinleeds2FA plus a 500 million character long password containing lowercase, uppercase, numbers, and symbols. Let's see someone crack into that account in their lifetime (without use of keylogger etc, I mean through brute force)Quote:
Originally Posted by SigmaOZ
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03-12-2017, 04:54 AMMoonliteGuy at work went back to WoW. He had ignored those your account had been hacked emails. Thought they were fake. He left right at the end of Lich King and had an authenticator. Quick talk with customer service got his account up and running. A quick contact to a GM got a bunch of items and gold back.Quote:
Originally Posted by Shougun
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03-14-2017, 12:04 AMClaviusnexThey only have to guess right once. lolQuote:
Originally Posted by Paladinleeds
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03-14-2017, 12:57 AMChevronone
Seeing as though some players have been banned (temp and perm) for what some would consider trivial reasons better dealt with by less extreme methods (e.g. using profanity in a game that has a profanity filter set to default, using a macro with more than 3 lines, rolling need in a greed only party - I've seen streams and had friends this happened to) SE's whole banning process needs serious revision/oversight. It seems based upon what mood the particular GM is in who is reviewing the case rather than strict guidelines.
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03-14-2017, 01:03 AMLexiaWas it actually a question from balmung? What OP is talking about or are you just saying it cause it the cool thing to hate on balmung?Quote:
Originally Posted by SilkaN
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03-14-2017, 01:08 AMRiritaDid he use that "cancel service account" button?Quote:
Originally Posted by Tsubaki75
Somehow it was easier to find than the unsubscribe button. -
03-14-2017, 01:25 AMLexiaHow it one easier to find then the other? They sit right next to each otherQuote:
Originally Posted by Ririta
http://www.purplefreak3.com/FFXIV/mo...on-account.jpg -
03-14-2017, 01:32 AMRiritaPast tense.Quote:
Originally Posted by Lexia
I wish I had a screenshot of old MogStation. -
03-14-2017, 01:36 AMExiled_TonberryOur Savior right there. WHMs will prevail! ;_;Quote:
Originally Posted by AlphaSonic
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03-14-2017, 01:59 AMDustytomeThat actually seems like a really bad idea. I'm not sure where I'd put the cancel service account option, but right there is just asking for someone to use the wrong one.Quote:
Originally Posted by Lexia
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03-14-2017, 02:27 AMBourne_EndeavorYou say this, but last live letter they did with Q&A, it was Hyperion that asked more glamour questions.Quote:
Originally Posted by SilkaN
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03-14-2017, 02:47 AMAma_Hamada^ so much thisQuote:
Originally Posted by Chevronone
How would you feel about getting a 9 day suspension just because you sent a tell to a person harassing you to stop? My friend is still fighting with the GMs about it, 6 months later because how unfair it was. -
03-14-2017, 02:49 AMKuroneko_Jutah
Honestly reading all of this alarms me somewhat, I've never had an issue with the GM team (mostly for lack of interaction with them) and it horrifies me to think some honest players are at the whim of some GM lead on a power trip.
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03-14-2017, 03:00 AMAma_HamadaMy friend can't even post about it. The last time she had someone post something in regards to it, the thread got deleted within hours and giving a 10 day suspension off the forums calling it "you cant criticize the staff" So I feel uneasy making comments/ thread about it but hopefully being brief is ok.Quote:
Originally Posted by Kuroneko_Jutah
Another thing I learned from us talking is that the EU data center gives much better service. Like I think I only spoke to a GM once ever, as all the issues are answered in full though the message system. With her on the NA side, they continually in need to talk to her due to the meaningless pre-made messages. So if she gets a message on a ticket that does not fit as a reply, she will keep replying and replying and replying till someone talks to her because she has no confidence her report was understood, if you are given a reply that does not fit the ticket. For example she got a reply once saying they could not take it due to making a ticket on someone's behalf for a harassment case. So she kept on replying and replying till it was addressed on what the ticket was really about.
The GM told her once it was because NA is bigger and more busy and their method is supposed to save time. Well leaving someone confused for 3 days and sending 5-10 messages on one issue does not exactly seem time saving to me. -
03-14-2017, 03:24 AMKuroneko_JutahIt sounds to me like someone at Squeenix NA shit the bed when they were hiring customer service/gm/forum staff, then. It's pretty awful if you have to go to those lengths to get a reply, and even then you run the risk of retaliation if you complain too loudly about it.Quote:
Originally Posted by Ama_Hamada
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03-14-2017, 05:10 AMalimdiaEastern companies don't seem to realize how much western people value customer support, Blizzard support is just amazing.Quote:
Originally Posted by Kuroneko_Jutah
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03-14-2017, 05:48 AMKaethraI've had good experiences with Blizzard. Fast.Quote:
Originally Posted by alimdia
SOE (now Daybreak) was also pretty good. Had to call in a character transfer from one account to another (only company I know that will do this), on EQ2. And they were really quick and polite about it. They don't simply allow the automated service do that one, for security reasons. But its one of the services you can do over the phone. -
03-14-2017, 05:54 AMShougunHaha, yeah same thing happened to me. Ignored all the warnings because I was just not playing and didn't really care, these warnings were like years old too, then I had a weird urge to play wc3 where I noticed in my all in one easy organized accounts screen that my WoW character was banned and it had like 12 characters more than I ever made.. so I called and unlocked my account and played some for free while I had the free return thing available to me. I didn't even have an authenticator (which I added after that call, since all my other games are on the account too).Quote:
Originally Posted by Moonlite
The reason why I called is that I knew it'd be easy - it's just known, at least to me, that they have a great system. I imagine there are quite a few people who intend to do well on SE's side but they just don't have the system and structure in place.
One person is an all star and the other is some random disgruntle hiree from a third party's third party to say no to you. Can I pay- no, can I - no, my charac- no, I was b- no. I imagine it'll take a top down examination of their front, perhaps and very likely investing more money into that section if they wanted to be known on average as a better team. Since at least personally I've had good experiences and know that their entire group isn't bad, but I've also seen (copy paste chats on the forums) and heard of crazy stories like "you're never going to get your character back, 4 years down the drain whatever I don't care /crash call". Which is horrifying and easily at the level that might actually reduce business, definitely need to look up how to better deal with charge backs and stuff lol.
It's like the GMs in game me thinks, they don't actually have much power - while in WoW they're pretty close to lords of the land lol. So I try not to blame it too much on the department because it's not a feel good thing to be like "WE'D DO BETTER IF THE GODS THAT BE LET US!!!" haha, I've been in situations where your team doesn't receive enough power/funds to do the job people want you to do - it's literally impossible, get me three more guys and we can then add 300% production but right now you're asking for everyone to stay 6 to 11PM everyday.. its not going to happen so just git lol.
I read that the SE team was made aware of the charge back issue though, so if we watch the reddit side it'll be interesting to see what comes of that.
On the topic on Blizzard just making things make sense, all their cash shop purchases are account wide and they make things like "goes as fast as your fastest unlock mount" and stuff - I'm worried SE is going to be like "welp we added movement speed, and Slepnir is now the slowest horse, also it still doesn't fly because even though it's a primal mount and we said it would fly and it's $25 .. we still haven't made it fly~"
I think it's mostly cracked up to be that Blizzard just has more working with customer/multiplayer experience, coming from other need to be fast/optimized multiplayer online games too giving it a serious leg up from the start (FFXI did not play fast and did not need to be fast, compared to competitive international RTS play). -
03-14-2017, 06:45 AMChevrononeIt's safer to unplug your keyboard than it is to chat in this game. If I'm not in a pre made party, one of my ls or fc chat, I refrain from chatting. Sad this game has come to this.Quote:
Originally Posted by Ama_Hamada
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03-14-2017, 07:35 AMBelhi
The question asked is somewhat relevant. There is an issue with people getting perma banned when clerical errors or automated actions from their bank result in a credit drawbacks(when the bank reverses a money transfer) with a payment to SE. The player hasn't done anything wrong, just that their bank screwed up but they get a perma ban all the same and its very difficult to have it removed. Its become a little more public cause it actually happened to a FF14 streamer and became a hot topic on reddit.