LAGfest 2014!

I have had all I can take of this non stop lag in-game. This is the only game that gives me any lag at all! I have done the TcpAck frequency fix and called my ISP. Nothing helps and its only getting worse. SE please do something as I am a customer and have done all I can on my end. the lag I get is moments of no response from command inputs and the spikes last for varying amounts of time. It happens WAY TO MUCH!

Like everyone in all the other threads are saying, it's likely not SE. It's how your internet is routed to SE. Change your internet provider.

I was with TWC and had the same thing as you. Called them and had them come out multiple times to 'fix' the issue. They couldn't. Switched to ATT and haven't had 1 bit of lag or lost data packets since. It's how your company routes the traffic to the SE server. That's why stuff like VPNs help a lot of people, it changes how you're routed.

If you don't like it, either stop subscribing or change your internet provider. /shrug

Seriously ppl stil having lag?
Im not gonna lie i spike here and there but full lag only one time in T4 but it fixed when i loged out lol

Ya people still have lag and it sucks! Ya I'm going to try WTFast and hope it fixes things. I do not want to stop playing as I love this game it's just a shame that it is the only online game I play that has these issues

I died on Stone Vigil last night when final boss flew up due to lagged. It hurt..... a lot.

From what I can see once my connection hits hops for Level3.net (especially the montreal Level3) I get higher ping times and packet loss with high jitter. Only solution for me was to get VPN, for 30 euros I figured I'd give SE the benefit of the doubt when I bought it that it would be resolved within a year. It sucks though because it's not something people should have to do to play the content in this game.

Ya I have a hard time justifying paying for an additional service just to play this game. It's unfortunate that it is my last option and looks like there is no other way.

I'm not entirely sure what my problem is. I can play the game perfectly fine, no lag (except for some minor lag in populated areas, and even then it isn't super noticeable), but every time I go in a dungeon, I'll always without fail get either a lag spike that freezes the world around me for 20-30 seconds, or I'll get a 90k. Or both.

And the kicker is, it only seems to happen once in a dungeon. I will go the entire run perfectly fine, and then suddenly on one boss (it doesn't seem to matter which), I'll suddenly lag out or 90k. Even more annoying is that this wasn't a problem until recently, I believe after one of the small minor patches we had. Before that, I never had any trouble in dungeons with lag or 90k's, except once in a blue moon. But since then, I've had at least freeze lag in any dungeon I've done almost without fail, and plenty of 90k's along with them. It's a bit annoying being unable to do dungeons for fear of this happening.

(And yes, I've checked with my ISP, it's fine. My connection is fine, I have no dc'ing or crashing problems with any other games I own, whether single-player or MMO. At this point the only thing I can figure is something is up with SE's server. What exactly, I don't know.)

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Originally Posted by Nomski

From what I can see once my connection hits hops for Level3.net (especially the montreal Level3) I get higher ping times and packet loss with high jitter. Only solution for me was to get VPN, for 30 euros I figured I'd give SE the benefit of the doubt when I bought it that it would be resolved within a year. It sucks though because it's not something people should have to do to play the content in this game.

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You are saying here that Level3.net is the problem for you, yet in the next sentence you state that SE should be the one fixing it?

I hadn't had major lag issues, until the last patch was implemented. Which scares me as my main is whm.. because suddenly my FPS start freezing randomly and deathga starts to happen. It mainly has hit me during random parts of CT and once on Garuda X. I have most party/alliance effects off which usually helped ease the issue. 4 man dungeons, instances, fates seem ok otherwise.. but like I said, never happened before the last patch. I also play on PS3, but I don't blame my console, I've played MMO's on console for a long time without any qualms. Having ran a long stint with SE in FFXI and now ARR, it could be buggy, usually with one patch they fix a bunch of other things and then more issues arise elsewhere. So probably will smooth over next patch -_^;

Please look up other threads before posting. This has been beaten pretty much to death already, and pretty much already determined what the issue is.

It's not your ISP, it's not "technically" SE, the packet loss is occurring between Ormuco -> Level 3. Full Path: SE -> Ormuco (Data Solutions) -> Level-3 (Content Delivery Network) -> [Your ISP] -> Your hardware. SE pays Ormuco, Ormuco pays Level-3, etc. SE more than likely knows about this (unconfirmed) because they are not getting what they are paying for from Ormuco, who in turn is not getting what they are paying for from Level-3. Level-3 is notoriously a pain to work with solutions-wise, and you will not hear about any of these companies, by name, from SE because that would be professionally inept.

Last night and the previous night, I was getting a bit of lag. It was almost the same instance of lag that I got when we had the FFXI and DQX events. I would be getting loading screens when zoning, but these would last up to 2 minutes at a time. All I was doing last night was teleporting to Aleport for a BTN quest, so I don't know what the issue was for.

My game was running great last night when all of a sudden everything just stopped responding and I got a 90k. Could only get back into the game after loading up WTFast.

Curse that Level3 router in Montreal. Must have reached its weekly limit for unfiltered traffic to SE when all the Monday night people logged in. -.-

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Originally Posted by Clavaat

Please look up other threads before posting. This has been beaten pretty much to death already, and pretty much already determined what the issue is.

It's not your ISP, it's not "technically" SE, the packet loss is occurring between Ormuco -> Level 3. Full Path: SE -> Ormuco (Data Solutions) -> Level-3 (Content Delivery Network) -> [Your ISP] -> Your hardware. SE pays Ormuco, Ormuco pays Level-3, etc. SE more than likely knows about this (unconfirmed) because they are not getting what they are paying for from Ormuco, who in turn is not getting what they are paying for from Level-3. Level-3 is notoriously a pain to work with solutions-wise, and you will not hear about any of these companies, by name, from SE because that would be professionally inept.

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But, I don't have a Canada ISP >.> and I am having lag so... em /beats post to death some more ._.

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Originally Posted by Noahlimits

Like everyone in all the other threads are saying, it's likely not SE. It's how your internet is routed to SE. Change your internet provider.

I was with TWC and had the same thing as you. Called them and had them come out multiple times to 'fix' the issue. They couldn't. Switched to ATT and haven't had 1 bit of lag or lost data packets since. It's how your company routes the traffic to the SE server. That's why stuff like VPNs help a lot of people, it changes how you're routed.

If you don't like it, either stop subscribing or change your internet provider. /shrug

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Not everyone has the option to change ISPs. In my area I have only 3 ISP choices: Comcast, AT&T and dial-up.

I currently use Comcast (business class to be more specific). I used to use AT&T but I got tired of being disconnected at random (not to mention their horrible customer service). And dial-up is out of the question for every MMO.

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Originally Posted by SamuraiBlaze

I died on Stone Vigil last night when final boss flew up due to lagged. It hurt..... a lot.

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The trick is to stand on the 'quarter circles' at the corners of the center of the room. If you stand there, you can move out of the way, lag or not.

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Originally Posted by Cinicus

I have had all I can take of this non stop lag in-game. This is the only game that gives me any lag at all! I have done the TcpAck frequency fix and called my ISP. Nothing helps and its only getting worse. SE please do something as I am a customer and have done all I can on my end. the lag I get is moments of no response from command inputs and the spikes last for varying amounts of time. It happens WAY TO MUCH!

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OMG, I was there! I want t-shirts, pl0x!

So if Level3.net is a confirmed crap system why isn't SE dropping them and using someone else? In the end it comes down to SE's fault as they are certainly aware of the issues and even if it is a problem with Level3.net SE should step in and say "hey fix your crappy system or we will use someone else"! But instead we have no official report from SE at all and just a ton of player complaints and speculation.

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Originally Posted by Cinicus

So if Level3.net is a confirmed crap system why isn't SE dropping them and using someone else? In the end it comes down to SE's fault as they are certainly aware of the issues and even if it is a problem with Level3.net SE should step in and say "hey fix your crappy system or we will use someone else"! But instead we have no official report from SE at all and just a ton of player complaints and speculation.

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Because that isn't how business contracts work. Like, ever.

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Originally Posted by Cinicus

So if Level3.net is a confirmed crap system why isn't SE dropping them and using someone else? In the end it comes down to SE's fault as they are certainly aware of the issues and even if it is a problem with Level3.net SE should step in and say "hey fix your crappy system or we will use someone else"! But instead we have no official report from SE at all and just a ton of player complaints and speculation.

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Because SE doesn't deal with Level3 directly. Their ISP is Ormuco, AFTER Ormuco it hits Level3. Level3 is also one of the few backbone providers you can even get through to get to the servers and you typically don't have a choice of which you go through. What you're saying is like asking your ISP to fix google.com because it's slow for you, when they have no control over google at all.

I get a spike here and there. The only place I lag constantly is the final boss from in the lvl 44ID Demzel Dungeon (name is probably wrong). For some reason the constant glowing of those crystals in that room just kill my nets.

Contracts are just that...a contract! So if one member of the contract, level3 in this case is not holding up what they promised a smooth connection free from lag(as im sure SE would have stated such things in the contract) then that means SE has the right to back out and use a better service. But alas until we have official words from SE it remains speculation and anger in the community...

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Originally Posted by Cinicus

Contracts are just that...a contract! So if one member of the contract, level3 in this case is not holding up what they promised a smooth connection free from lag(as im sure SE would have stated such things in the contract) then that means SE has the right to back out and use a better service. But alas until we have official words from SE it remains speculation and anger in the community...

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And again, it's not between SE and Level3. SE doesn't pay Level3 to carry their data. They pay Ormuco, since that is their ISP, and even if they DID get another ISP, they could just end up getting routed through the same Level3 routers that are choking.

I've been using WTFast free trial and it solved my issues. They added a new Montreal server recently as well so I'm guessing that has something to do with XIV and a sudden upsurge in people using WTFast to connect to it. After it ran out I tried the normal internet again and was hit with lag, constant error 90k's and freezing title screen, it was even making my internet connection disconnect and re connect which was very strange. Anyway after having all that crap come back after a trouble free 30 days; I decided to just pay the $5.99pm for it (£3.50 for me in the UK). As soon as I re booted through WTFast it was smooth sailing once more.

I know it sucks to have to pay extra to play something you're already paying for, but for me; a small additional payment each month is worth not having to worry about all the issues I was struggling with.

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Originally Posted by ispano

And again, it's not between SE and Level3. SE doesn't pay Level3 to carry their data. They pay Ormuco, since that is their ISP, and even if they DID get another ISP, they could just end up getting routed through the same Level3 routers that are choking.

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Ormuco isn't an ISP, its a Data Solutions Provider. The 2 are completely different.

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Originally Posted by ReplicaX

Ormuco isn't an ISP, its a Data Solutions Provider. The 2 are completely different.

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Yes and they also provide the fiber connection to the data centers where the Game Servers are hosted. In either case, Ormuco is who SE directly has to deal with, if they went with someone else, they'd deal with them, not Level3.

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Originally Posted by ispano

Yes and they also provide the fiber connection to the data centers where the Game Servers are hosted. In either case, Ormuco is who SE directly has to deal with, if they went with someone else, they'd deal with them, not Level3.

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Im not arguing your opinion on level 3, its yours.

I'm arguing that a datacenter for a major MMO isn't a one stop shop solution or unlimited. Since you believe SE is not a responsible party, please show me that in their contract with Ormuco.

You and I don't have the contract, therefore do not know the limitations and parties responsible outlined in that contract.

SE isn't 100% at fault here like people like to claim, it isn't like they can take over the said companys all they can do is call or send people to negotiate out what the problem is or try finding another provider if their is another one that better to begin with for that location of SE hub center. All im hearing is allot of IF and MAYBE from people not really any concrete info on either side if level3 and Ormuco is indeed the major players in this package lost for some people. I am positive SE is talking to them and at least attempt to solve the issue and from experience companys like level3 isn't the best to try working issue out with it a pain in anyone arse from start to finish.

i'm having connection issues this morning. keep getting 6001 lobby server when trying to log in

and 5006

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Originally Posted by odintius

SE isn't 100% at fault here like people like to claim.

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Many ppl aren't tossing all the blame on SE. The problem with these forums is ignorance of posts towards those affected by the unaffected. You have the opposite as well, but sadly these forums by practice lean the other way.

The posts I refer to are the 100%:
- It's your ISP
- Change ISPs
- It is not SE's problem to address at all as it has nothing to do with them.
- It's out of SE's control.

Posts by the unaffected, that don't care read over 50 days of complaints and concerns, with no feedback from the developer. Which is part of the problem as it is their service being affected and their customers.

Granted SE could be silent on the matter due to contractual obligations and likely is trying to work on the matter at hand.

You can be a Network Engineer, Datacenter tech, highly knowledgeable on the Internet or a lawyer. In the end, we all do not know SE's contracts, agreements, limitations, and responsibilities with other companies, specifically the details.

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Originally Posted by Galliano

constant error 90k's and freezing title screen, it was even making my internet connection disconnect and re connect which was very strange.

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im having exactly this the last couple of days , at least i know its the game that makes my network drop, i already suspected it because the pattern when in occured , i have no problems with other games like this...

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Originally Posted by ReplicaX

I'm arguing that a datacenter for a major MMO isn't a one stop shop solution or unlimited. Since you believe SE is not a responsible party, please show me that in their contract with Ormuco.

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Hi again ReplicaX. You are correct, it is impossible for us to know exactly the contract states as far as responsibility is concerned. No matter what, though, I can't imagine, even given these circumstances, that a company would completely drop their Data Solutions service and prepare a new one, especially given such a short amount of time. The overhead would be astronomical as opposed to letting them handle it at their time. No matter what, it is going to take awhile to fix, imo.

........But this is all just speculation on my part. I'd like to believe that major companies know how to handle these scenarios professionally, but I could be completely wrong. I only regurgitate what I already know from personal experience :)

I know Cavaat, you don't need to explain that, at least to me.

I think the main issue many folks just don't realize in general is that customers of this game only have 2 companies to complain to with connection issues.

- Our ISPs
- SE

Trying to complain to Ormuco, Level 3 or another company in our routing path isn't really a good option. We aren't their direct clients.

Our ISPs, through multiple calls and customers, tickets, and speaking with many different techs and levels provides some more clarity on their end. Even if the ISP tries to sidetrack us.

Many of us have done this with our ISPs over the last 50 days.

Many are starting to get impatient at this point, worst case just leaving the game. How can you blame some of them though? 50+ days with connection issues involving a product that requires reactionary dodging in endgame. The company behind the product not even giving a simple/plain statement they are aware of an issue involving connectivity.

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Originally Posted by ReplicaX

Many ppl aren't tossing all the blame on SE.

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All I am saying is their allot of conjectures flying around about a subject that people don't fully understand by doing a google search to base their opinion on. From what I have seen from multiple post beside this one from the number of player's effect based on forums post it is a small % of player effect by this it could be the result of why there has been no responds. If it have been a large portion of the player base that was effected I am positive something would be announced without fully going in detail on server's or contract aspects. Granted that is my conjecture on my part also but if it is indeed a small % it would make sense they wouldn't post a responds right off the bat it be under investigation for the cause and would need information for example what the effected players can do is give basic information on ISP provider etc.

This would be more helpful so SE can see the range or pattern and scope of the issue at hand instead of what we have known granted also these are the forums and we don't exactly have the most mature people here when it comes to subjects and a responds to player issue would be a nice gesture on SE part if they respond don't get me wrong. If anything another post or an old one that maybe I've seen before where dev's asked for your computer spec and isp provider could be more helpful instead of just a complain about it and say fix it for some poster's not all. Also I wouldn't put it under general forums and put it under tech support instead. I don't want to come off the wrong way not my intent when posting this.

It's really hard to gauge #s or % affected when these forums aren't the entire player base. There are also other methods via SE tech support: phone, web, live chat web, and in game. There are also customers out there that just walk away and/or previous negative experiences with the company were the last straw.

There has been a connectivity issue for many players since the character position update in instances change. There are already many threads in tech support on the issue, with customers giving as much info as they can. This is over the last 50+ days many reporting have been affected.

You are not coming off the wrong way at all. There are many that post in the general forums out of frustration, some for more visibility and link to tech forums, or just general conversation to ask if its just them or others have the same problem.

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Originally Posted by ReplicaX

It's really hard to gauge #s or % affected when these forums aren't the entire player base. There are also other methods via SE tech support: phone, web, live chat web, and in game.

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I can agree with this it actual is hard to gauge # or % even with phone, web, live chat etc. still even after saying that it's also a far leap to say a massive amount of people with this type of issue is correct either. There is no way to correctly gauge this as you've stated all we can do as customers depending on your stance with SE is to wait and see and provide what we can on ISP provider etc to maybe help.

They also could find a fix to this issue for a certain group of people, but then it could inadvertently effect another group after the fix it more complex matter then other people might assume it to be. I wish there was a quick fix to this matter to where people having this issue goes away in a timely manner for those effect can agree also it can affect the game longevity if they do lose to many customer because of it.

I have posted on every lag related thread I have come across and have still not heated a response from a dev so I created this one to again just hope that SE is listening. Your guys have given some solid feedback and I appreciate that. Bottom line is that lag is a problem and no response has been given and as such fingers start to point.

If SE wanted to be proper about this whole mess they should give us a discount to WTFast with our paid FF14 sub. At least until the issue is fixed. It would benifit both companys imo and ease the minds of the players.

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Originally Posted by odintius

They also could find a fix to this issue for a certain group of people, but then it could inadvertently effect another group after the fix it more complex matter then other people might assume it to be.

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Correct, in a different thread I talked about how changing the polling rate / tick rate of a server is more complex than a simple command. Increasing it requires more processing from the server but also more bandwidth between the server and client.

This was brought up because before SE increased player positional polling in instances. Many ppl going through Level 3's backbone had zero connection issues. After the polling increase, those players started having connections issues. I believe Yoshida also talked about how they couldn't do this in non-instance areas because the processing demand would overload the servers in their current state.

This is by no means pointing out that the polling rate change is indeed the issue as there were other changes in that maintenance. The timing of it does make it suspect to a customer, however we can't confirm this.

This is an example of trying to fine tuning and balance a not so simple problem as the change did help some unknown # or % of players as well as possibly affected others in a negative way.