To all those complaining...

Always a fanboy ready to rush to a company's side with kneepads on

I love the hell out of the game and want to play it very badly. Bad enough I made a side character on a JP server to mess around with. Now I am spending more time on there cuz of the lack of issues with the JP servers than I am with my friends on the NA server we chose. All I am saying is put some time and money into the NA servers and whoever is running the JP servers needs to fly over and teach whoever is running the NA servers how to do their jobs.

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Originally Posted by Ruscj

it's day 2 of early access, the game has been out for 2 days and you expect no problems? have you never been around for a launch? either deal with it or quit.

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Obious troll is obvious. Possibly also underage

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Originally Posted by Lyniaer

Square Enix has run out of excuses. They know how to do a good launch because they've done it before. If you're a professional chef and have made Fettuccine Alfredo time and time again, but you quit your last restaurant and went to the grand opening of a new one and suddenly your pasta is hard and dry and your sauce is runny... Oh, it's okay. It's just the restaurant's first day and all. No. No Excuse.
.

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Cant agree more.
If we're getting all this mess, what can we expect on thuesday?

It's certainly reasonable to assume that there will be issues at launch, but a complete systematic failure of the server side functionality after the FULL product development cycle of 1.0, then a 2-year re-deployment cycle, then a full round of beta, then leading into a launch, with a specifically defined population ceiling... is simply unacceptable.

bugs with game play (at launch) ARE NOT cascade server failure issues!!!

If the networking approach/design SE is employing for this game, was my senior design project in networking architecture, University of Minnesota- TC campus, I would I have swiftly failed the class.... as one of the VERY FIRST considerations when designing a networking architecture is determining your optimal load.... SE engineers clearly never were taught this approach.

oooooooohhhhhhh give it a few days Square Enix can give us this response!

http://www.youtube.com/watch?v=KUDjRZ30SNo#t=1m02

Sorry had to change the mood... its so catchy!

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Originally Posted by Ramza_Wyvernjack

One of the FEW players who UNDERSTANDS how an mmo "launch" works.
So many half-wits expecting unrealistic things because it's either their first launch or dellusions. :C

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No. Whether or not other companies have failed in similar ways under similar circumstances has no bearing on things. This early access, which should be seen as a dress rehearsal for launch, has failed abysmally.

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Originally Posted by Darken

The worst part about this whole thing is the vague explanation. blah blah blah limited logins. If you don't get in try again later. Just when is later? an hour? 20 minutes? Tuesday? How about a real explanation of the plan of when you are going to let people log on.

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That's a standard S/E failure. Usually all you get are direct translations of the Japanese statements (it almost looks like NA or EU branches are simply not allowed to communicate on their own), and the vague statements they make just don't cut in in the Western world.
I'm also not wild about their ability to estimate maintenance duration so far. Tell me 3 hours, I won't be happy but I'll go do something else and come back later. However, when I come back 2h45m later, if you then tell me the servers have been back up for 2 hours, I will be pissed.

I read this was caused by an overflow of players and simultaneous log-ins... soooo if this is true I'm wondering: didn't SE have a rough number of those who preordered the game since they sent the emails themselves and received the redeeming codes on their web page?

They should've seen it coming for sure...
But still we don't know jack about the real causes and we're just speculating...

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Originally Posted by Lyniaer

You sir have also never been an MMO launch.
I can tell because there have been plenty that have launched successfully.
Actually; LOTS that have launched successfully.
And you can't just poke your head in on WoW and go "Yep, they had issues; that's the standard." FALSE!
Go look around the real world for real launches.
Hell, FFXI had few to no problems at all at launch. The Xbox360 launch was a disaster, but the PC/PS2 launch was nearly flawless.
Let's go a little deeper: Lord of the Rings Online had few problems during launch. They had one issue where overcrowding in the New Player area caused the servers to go down, but they were back up 15 minutes later. I think that might've happened three or four times in a single day; but a 15 minute response time is spot-on!
Dungeons and Dragons Online had very few problems at launch. Some of the models were a bit buggy and there was some coding issues with ladders and other spots where people were getting stuck (mostly because they were buffing their Jump skill ridiculously high and were getting into areas where there were no floors and falling through the map).
Holy Beast; a little not-well-known MMO came and went without a sound. Cute little game. 0 problems and very few bugs. Closed its doors last year.
City of Heroes; went over reasonably well. Never played it because I wasn't interested, but heard good things.
DC Universe Online; the Launch went great! The game, unfortunately, sucked. There were a few issues with logon passwords and they had not implemented an easy way to unlock your account should you mess up your password too many times. You had to call during their support hours of Monday between 3am and 3:01am from a Verizon phone missing the 9 key colored pink and tethered to a Dodge Ram dangling from the Empire State Building while swallowing a flashlight.
SWTOR: I never had problems with the launch of SWTOR. Not sure what soe many people were talking about.
Dissentia: Little-known browser-based MMO. Fun to play. Came and went but never any problems.
Tera: Tera's launch was also pretty good. Got a little crowded on "newbie island" and monsters were not respawning fast enough for people, but otherwise no issues until AFTER the game was out for two weeks.
Star Trek: F**K THIS GAME! It's launch was good, but the game was such a piece of disappointing CRAP! UGH! I wanted to like it but sucked the big one. It didn't suffer from server issues but launched without having all of what it promised out the door. Other than the severe lack of promised content and the absurd lack of a Z-axis IN SPACE kind of ruined it for a lot of people.

Square Enix has run out of excuses. They know how to do a good launch because they've done it before. If you're a professional chef and have made Fettuccine Alfredo time and time again, but you quit your last restaurant and went to the grand opening of a new one and suddenly your pasta is hard and dry and your sauce is runny... Oh, it's okay. It's just the restaurant's first day and all. No. No Excuse.

You sir, are the half-wit. Enjoy your day.

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Ok first I want to point out that I haven't been on any otther launch other then d3 but that doesn't mean I don't see obvious things. For instance I wanted to point out that EVERY title you just listed was followed with the comment of "game was not that good" or "game is not well known" and this is where your ignorance lies. Just so everyone can realize the facts, this game was a high anticipated game but many mmo gamers from different "poppular" mmo games wich, in a previous video I heard about, was not expected to have as many people playing as it ended up haveing. There in another fact for the early access just about everyone who bought the game that was anticipateing it got early access so it has a mass of population that wasn't expected for the na and eu servers. And that in turn Is why these issues are showing now where as they didn't show in beta, because not everyone who.is playing early realese played in beta. Also for the ones saying stress test, they stress tested for what they beleived would be a high population on launch wich was no were near as much as it ended up getting. Not everything can be perfected and when a game as anticipated as this launches its gonna have issues that wearnt expected unlike all the titles you listed where they probly got less then what they where hopping witch is why they didn't experiance the issues and ran "successfully"

You know... Everyone complaining about problems is starting to tick me off. I get that people wanted to play and even paid to be able to get into early access. Hell, I know I did, but guess what? SHIT HAPPENS!!! Want to know what the reason I was most looking forward to this for? Something to get my mind off the fact that my grandmother, who has raised me since I was born, is dying. She is dying and nothing can be done about it. This game, the Early Access and Launch, were supposed to help distract me from that issue and that is currently all going down the drain. However I am being mature and not incessantly flooding the forums with complaints about it. So how about everyone complaining about this takes a chill pill and wait out the problems like I am trying to.

Ehh... well yesterday i was saying that it is going pretty good. today I haven't been able to play for some 6-7 hours now. Well. I was expecting that i wouldn't be able to get decent play time for the first week anyway, seeing how usually major mmo's launch... but ohh well... :)

haha... i could make all the haters angry here. so they would just quit and i would get some game time? :D would this work? :D

Cuz no matter what i'm loving this game. the game is awesome. well the servers for eu/na are shit. would switch to JP if i wouldn't gave a lvl 30 char here already...

Launches have gotten significantly worse over time, simply because we put up with it for a good game. I've been playing MMOs since Ultimate Online came out, I've beta tested almost every one of them and played many. Quit saying "it's only early release" because the key word there is "release". This isn't a beta test. There is no excuse for this except unpreparedness. A weekend stress test? Give me a break. You can't stress test the servers over one weekend and this release, again emphasis on release, proves it.

I've gotten four generations of friends and family addicted to MMOs. Will I tell friends and family to get this game? Nope, not until they fix it. It's a great game but it isn't the only one out there. There are too many options out there now for a company to fail at the most basic aspect of the game, being able to log in for goodness sake. It doesn't matter how good the game is if you can't play it.

Personally, I think there weren't enough people participating in beta to properly stress test the servers. They population of the servers now is astronomical!

I can imagine that a huge chunk of the people complaining, never participated in the beta.... maybe you complainers should have signed up for the beta to properly stress test it... its your fault lol. :mad: JK! But seriously lets think about how hard square enix is working right now for us... Obviously problems are to be expected, its just that this particular situation is shitty.

Go play something else while you wait... or play outside damit!

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Originally Posted by Ruscj

it's day 2 of early access, the game has been out for 2 days and you expect no problems? have you never been around for a launch? either deal with it or quit.

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You seem to forget the purpose of this game, in the end, is to make SE profitable. If this game is not profitable because there are not enough players willing to give this a second chance, there will likely not be a game for you to play. This is the PRIME example why phase 4 should have been longer than just a few days and these issues appear to be nearly identical. Careful what you wish for...

EDIT: One small little nugget to add. This is merely early access, almost 2 days in now, what is going to happen on actual launch day... The current load on the servers will likely pale in comparison on launch day, so yes, they better get there act together real soon.

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Originally Posted by Tsuroku

You seem to forget, the purpose of this game, in the end, is to make SE profitable. If this game is not profitable because there are not enough players willing to give this a second chance, there will likely not be a game for you to play. This is the PRIME example why phase 4 should have been a long than just a few days and this issues appear to be nearly identical. Careful what you wish for...

EDIT: One small little nugget to add. This is merely early access, almost 2 days in now, what is going to happen on actual launch day... The current load on the servers will likely pale in comparison on launch day, so yes, they better get there at together real soon.

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This is exactly right. I knew something like this was going to happen during early access and more than likely on to launch. Phase 4 should have been no less than 2 weeks long so things like this could have been found and squashed before going into EA.

I love this game (even though I'm 3102'd) and I really want to play it, but there are others who aren't quite as enthralled by it as I am. Those people won't put up with this kind of service. I don't want to see a dead game, and I'm sure most of you don't either. People have a right to complain.

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Originally Posted by KaminaBlade

You know... Everyone complaining about problems is starting to tick me off. I get that people wanted to play and even paid to be able to get into early access. Hell, I know I did, but guess what? SHIT HAPPENS!!! Want to know what the reason I was most looking forward to this for? Something to get my mind off the fact that my grandmother, who has raised me since I was born, is dying. She is dying and nothing can be done about it. This game, the Early Access and Launch, were supposed to help distract me from that issue and that is currently all going down the drain. However I am being mature and not incessantly flooding the forums with complaints about it. So how about everyone complaining about this takes a chill pill and wait out the problems like I am trying to.

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Save up some of those chill pills for launch day when the game population will likely skyrocket. Lets hope they are still enough to hold you over...

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Originally Posted by Kagemia

In that case i really hope you will start by stopping being part of the Problem.
Complaining about a bad service is a clear sign to the company and the industry in general that its not okay to have these issues.
It should not be normal, to have them.
Since the number of players as i said on page 2 was relatively forseeable for the early acess, there should not have been alot of issues with the server load.
When it launches on the 27th i would have expected more issues, than during an early acess.

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I'm part of the problem? Lady, take a good, hard look in the mirror.
Seriously, there is a difference between complaining about an issue and rage/QQing about it because this wasn't fixed yesterday.

I'm not about to get into an argument with you so ya know, whatever- happy "complaining".
Or ya know, deal with it.

Apologists: the worst part of every videogame community.

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Originally Posted by Lyniaer

You sir have also never been an MMO launch.
Let's go a little deeper: Lord of the Rings Online had few problems during launch. They had one issue where overcrowding in the New Player area caused the servers to go down, but they were back up 15 minutes later. I think that might've happened three or four times in a single day; but a 15 minute response time is spot-on!

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I was in LotRO from the first day of Closed Beta up through and well past the day of Launch (Still playing too). Never was there more than 15 minutes of downtime without a major explanation. Long live the Ghost Bear! (Many of you who were in the Beta know to what I refer, I'm sure.)

To all of you giving SE the benefit of the doubt, think about this: Have we heard a single update, as of the time this post is up, regarding this issue? For over an hour it has been plaguing many of us. An hour is a long time during an MMO launch. There should be an update from SE by now. The fact that there is not, is incredibly distressing.

I love the game. I love the updates. I am incredibly happy with the design changes. However, none of this is acceptable when there is a lack of communication. I am not saying, "This is bull. Fix it now. SE is stupid! Me me me!" I am asking for a little communication. That is more important than anything else during these issues.

Square Enix, Communicate with your playerbase. If that means leaving someone in JP in charge of monitoring at night and assembling a PR crew, a technical crew, etc. then so be it. You need to realize the importance of these next few days. Communication and a timely response are the most important.

I see both sides of the issue here. One one hand, we as players have now paid for this game, while no one expects it to go perfect, they never do, this is way more then should be expected from a company as large as SE, with the resources they have behind them. Too many people on the server? They want to monitor it manually? Fine, open a queue that they can manually allow players back in at the pace they choose. Don't have it be totally random. My wife and I are both playing, she has gotten into the server 3 times, and been booted back out 3 times, yet I am sitting here unable to get in at all, on the same server. I expect more from SE.

I am aware SE has a huge task at hand with a launch like this, and I am understanding about that and not rage quitting. I am just disappointed in this. This is supposed to be a reboot of a game they admit was bad, they should have been way more cautious on how this game was at launch then this. I am sure there are some people that played 1.0 that are already done with this... how is it different? Can you really blame them? I really hope SE is working hard on this issue and is able to get it fixed before the full launch. I want this game to succeed, I have high hopes that this will be a game I can get into and have a fun community again... time will tell.

i wonder how many of the people defending SE in the forum is in game right now, refusing to log out because of the difficulty of getting back in. if you're able to log into the world right now, and you have it minimized just to defend SE against all the reasonably upset players, then you need to log the fuck out and let other people in. this forum should be slam full with complaints, demands for refunds, OR explanations/plans to deal with the problem, because it is a problem, regardless of if it's open beta, early access, launch, during a free month, or any other time that they promise gameplay.

i'm also wondering why didn't they put a system in to boot players who've been afk for a certain period of time? that would take a lot of stress off of the problem with the worlds being full.

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Originally Posted by Taskun56

To all of you giving SE the benefit of the doubt, think about this: Have we heard a single update, as of the time this post is up, regarding this issue? For over an hour it has been plaguing many of us. An hour is a long time during an MMO launch. There should be an update from SE by now. The fact that there is not, is incredibly distressing.

I love the game. I love the updates. I am incredibly happy with the design changes. However, none of this is acceptable when there is a lack of communication. I am not saying, "This is bull. Fix it now. SE is stupid! Me me me!" I am asking for a little communication. That is more important than anything else during these issues.

Square Enix, Communicate with your playerbase. If that means leaving someone in JP in charge of monitoring at night and assembling a PR crew, a technical crew, etc. then so be it. You need to realize the importance of these next few days. Communication and a timely response are the most important.

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Well it's even more than that. What we've actually gotten in the way of response is lacking at best. Something goes terribly wrong, they identify a 'problem' and they don't even give us a nod to say, 'Hey, this is what we're having an issue with. We're going to try this thing to fix it.' Instead we get vague, general and particularly uninformative 'It's broken, we're fixing it' responses. And some of the fixes have been awful too.

The Duty Finder has broken 3 times after they've 'fixed it', and most likely all due to the same cause. They tell us that their issues are due to congestion, so they lock down servers and then tell people that during peak, if you haven't gotten in that's just too bad. Wait and try in off-peak hours.

Well, for a lot of us that doesn't work. People who work 9-5 jobs can't get in on 'off-peak' hours. I, myself, am a teacher which means I only ever work on off-peak hours and I only ever get time off on Weekends.... oh wait, those are 'peak hours' too, aren't they?

The servers (physical servers to be specific) need to be beefed up. Bandwidth needs to be improved as well. The forums alone from the East coast filter through Germany back to Japan and in Germany there's a ping spike that goes from 31ms to 200+ms within a single jump! Then on SE's own internal servers there's a spot where you get no response for at least 7 jumps before the forum server finally responds... on jump 29.

It makes a strong case for an 'eggs in one basket' scenario, and I'm sure they didn't expect the NA/EU demand to be as high as it is. The only thought that comes into my head though is a couple overwhelmed guys in IT going, 'Well... it's the weekend. All the bosses are off and we can't get anything shipped in until Monday. Guess they're just going to have to suffer the weekend.'

Its been an ugly picture so far :(

http://i1276.photobucket.com/albums/...pscaf79d06.gif

The difference is, The errors from Other MMOs were easily looked over by the fact that people had face time with the game. There are people trying to play since the beginning of open beta that have less than 2 hours logged in playing. That is less than 1% play time for the average amount of time the game has been "Available"

I've been very excited for this game, I'm starting to lose that excitement and become frustrated. Bugs and crashes are expected, restarts and maintenance too. However Login issues and world server queue issues should have been tested, and removed in the "Stress test" beta, not Pre-release.

It is like paying for a roller coaster ride to look at the roller coaster while it is broke and not being able to be refunded, or even told when it would start again. would you put up with that?

While I will agree some what with the OP about MMO launches, I have to agree with everyone else more.

I really enjoy this game, but when it comes down to it, SE's lack of proper communication is nerve racking. I am happy to wait for them to fix issues that arise, but we go hours without knowing if SE is going to address the issue, and when they do, they don't even fix it properly the first time....

I don't think they were ready for so many people either. If that is the case, how do they expect to be ready for launch on the 27th?

I actually wish that they would have had more closed beta sessions and a longer, larger open beta to give themselves more time to run into and fix these complications. Maybe its just me, but I'm sure people would rather have waited for a more playable pre-release that was pushed back a bit, than have to deal with this, their lack of communication, and eventual vague responses.

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Originally Posted by Crosvale

i wonder how many of the people defending SE in the forum is in game right now, refusing to log out because of the difficulty of getting back in. if you're able to log into the world right now, and you have it minimized just to defend SE against all the reasonably upset players, then you need to log the fuck out and let other people in. this forum should be slam full with complaints, demands for refunds, OR explanations/plans to deal with the problem, because it is a problem, regardless of if it's open beta, early access, launch, during a free month, or any other time that they promise gameplay.

i'm also wondering why didn't they put a system in to boot players who've been afk for a certain period of time? that would take a lot of stress off of the problem with the worlds being full.

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And I wonder how many of us not complaining are actually trying to be mature about this as obviously flooding the forum with complaints about the same thing nonstop hasn't done anything. Just assuming that those not complaining or even defending SE are able to play is laughable.

This never ceases to amaze me... People sit there and make excuses for the game while it's still thriving. See me in 3 to 6 months or so when the game has slowly died because they followed the same path every other MMO did that has failed in the past decade. Get it through your thick skulls, the ones that succeed are the ones that keep in touch with their community even when there is a problem. While they have been better than they were last weekend (phase 4) we're still sitting in the dark half the time. It's been over and hour, and all they've told us is, "there are people having troubles getting on." WE KINDA KNOW THAT ALREADY!! Give us some freaking honesty, even if it's a "We don't know what the problem is, you are looking at 3-6 hours before you can play again" At least in that situation, i'm not sitting here spamming login over and over, just hoping MAYBE i can get in.

TALK TO YOUR COMMUNITY...ffs

yea the reason I am complaining is because this is early access. Do you know what that means? That means this is only access for people that pre-ordered the game. So, to expand on that, this means that this number WAS KNOWN by SE as to the amount of people that would be logging into the server and playing because they KNOW how many copies of the game they have sold...and it still fails HORRIBLY.

So I have to say, anyone defending them...WHY? This load should not have been a surprise to them

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Originally Posted by Ruscj

it's day 2 of early access, the game has been out for 2 days and you expect no problems? have you never been around for a launch? either deal with it or quit.

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This rationale held water last weekend on phase 4 of Beta. It's supposed to be fixed this weekend, and the server capacity should already be there this weekend.

Why do you guys keep this thread alive when the original poster was just being a complete troll? Post under my thread Your Customer's Trust, Confidence and Loyalty.

End this thread now!

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Originally Posted by NovieSAKANovia

While I will agree some what with the OP about MMO launches, I have to agree with everyone else more.

I really enjoy this game, but when it comes down to it, SE's lack of proper communication is nerve racking. I am happy to wait for them to fix issues that arise, but we go hours without knowing if SE is going to address the issue, and when they do, they don't even fix it properly the first time....

I don't think they were ready for so many people either. If that is the case, how do they expect to be ready for launch on the 27th?

I actually wish that they would have had more closed beta sessions and a longer, larger open beta to give themselves more time to run into and fix these complications. Maybe its just me, but I'm sure people would rather have waited for a more playable pre-release that was pushed back a bit, than have to deal with this, their lack of communication, and eventual vague responses.

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Considering how things are being handled for Beta Phase 5 erm.. I mean early access, launch day will likely be even more horrendous. Longer beta sessions and testing their "fixes" during peak times would likely have prevented this. Don't screw your early access folks, we are the ones that go out on a limb to get everyone around them excited to play. No one has to believe anything I say, but should this game fail again there is not going to be another second chance, so keep that in mind before anyone tells the rest of us to "chill".

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Originally Posted by ClaireBear

Why do you guys keep this thread alive when the original poster was just being a complete troll? Post under my thread Your Customer's Trust, Confidence and Loyalty.

End this thread now!

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Long live the Ghost Bear... >.>

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Originally Posted by Tsuroku

Considering how things are being handled for Beta Phase 5 erm.. I mean early access, launch day will likely be even more horrendous. Longer beta sessions and testing their "fixes" during peak times would likely have prevented this. Don't screw your early access folks, we are the ones that go out on a limb to get everyone around them excited to play. No one has to believe anything I say, but should this game fail again there is not going to be another second chance, so keep that in mind before anyone tells the rest of us to "chill".

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Agreed. Beta seemed very short and very little play time. And I have gotten 3 people to buy the game based on my critique of the game play on beta. I am not looking to get anything for that, but I am highly frustrated that they dished out money, and now they are like... "um, so you are sure this game is good, cause I can not even play". I want this game to be great so please communicate.

during BETA they should've worked out the bugs that's what that phase was for. Early access if for people that have bought the game, paying real money for the code, so to have it where people cant play is very very bad. I can understand some bugs still being there, like the original poster said its still early in the launch but this is not cutting it. they say they fixed the problem but they have not. they do 2-3 hour maintenance for what? I would like a list of the stuff they are fixing and just just sitting there and powering the servers down and turning them back on. that does not fix the problem...

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Originally Posted by KaminaBlade

And I wonder how many of us not complaining are actually trying to be mature about this as obviously flooding the forum with complaints about the same thing nonstop hasn't done anything. Just assuming that those not complaining or even defending SE are able to play is laughable.

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Being Passive and being mature are not the same thing Kamina.

Just because we are mature adults ( at least some of us), doesn't imply that we will not take offense to a severe lack of communication, oversight, update, and patching.... even neglecting the absolute incompetence that went into server-side structuring, and code coordination.

Writing about these issues in the forums expresses our distress over the condition of the game. If everyone were constantly as passive as you in game design and quality assurance, the MMO world would be an incredibly pathetic place, and wouldn't give companies any reason to COMPETE in the video game market....

Ah Vago not true. There were MANY late pre-ordered games going out the day of or the day before early access so that in itself screws up any "numbers" they might have previously had.

Bahahaha, WOW.

To the OP:
troll much :P, I enjoyed reading the responses as much as you probly have.

Since I am awesome, I declare this thread to have served its purpose and it may now either be spammed with boobs or closed.

http://tn.loljam.com/14/upload/post/...ock_304958.jpg

Boobies!